How to contact StockX customer service — phone number and effective alternatives

Does StockX publish a customer service phone number?

StockX does not maintain a publicly listed, general-purpose customer service phone number for routine buyer or seller support. Since its founding in 2015 and through its expansion as a global resale marketplace, StockX has routed customer inquiries through a centralized help center and in‑app support to ensure requests are logged, tracked, and processed by the correct internal team (payments, authentication, shipping, or seller operations).

This centralized approach reduces misrouting and preserves full timestamps and attachments, which speeds resolution for most issues. If you encounter claims online that list a random StockX phone number, treat it cautiously — the official, authoritative contact point is StockX Support at support.stockx.com and the in‑app Help Center.

Primary contact methods and exact URLs

Start at StockX’s official help portal: https://support.stockx.com. From that portal you can search the knowledge base, open a new support ticket, and access category-specific articles (orders, authentication, payments). For many urgent items the fastest route is the mobile app: open the StockX app, go to your Account/Help or Support section, select the order or topic, and choose “Contact” or “Report an Issue” so the system attaches the order metadata automatically.

StockX also operates social support channels for status updates and account issues; the primary handle for real‑time updates and direct messaging is @StockXSupport on X (Twitter). Use social channels for high‑level escalation or to request that a ticket be reviewed, but never share card numbers or full personal identifiers publicly — always move to a secure ticket after initial contact.

What to include when you contact StockX

Providing complete, structured information on first contact reduces back-and-forth and shortens resolution time. StockX agents will typically ask for order-related identifiers and supporting evidence; including those items in your initial message allows the agent to begin an investigation immediately.

• Order number / Transaction ID (e.g., ORD-12345678) and date of purchase
• Buyer or seller username and the email address tied to your StockX account
• SKU or product listing details (brand, model, size, colorway) and seller username if applicable
• High‑quality photos or screenshots: tracking label, package condition, authentication hangtags, payment confirmation, and in‑app screenshots of the order page
• Carrier tracking number and last‑known scan events, or proof of drop‑off/drop‑ship
• Exact description of the issue and the resolution you want (refund, replacement, escalation to authentication review)

Typical response and resolution times — what to expect

StockX’s support is a ticketed system: initial responses to new support requests commonly arrive within 24–72 hours, though response times can extend during peak shopping periods (drops, holiday season) or during large-scale operational impacts. Live chat (when available in the app) can provide faster triage during business hours.

Resolution times vary by issue type: authentication or condition disputes frequently require internal QA review and can take 3–7 business days; payment reversals or refunds are issued on StockX’s side once a decision is made, but bank posting times depend on your card issuer and can take 3–14 business days. Lost‑shipment investigations can take 5–30 calendar days depending on the carrier’s findings.

Escalation options and dispute timing

If your issue is not resolved in the initial cycle, escalate through the support ticket (reply and request a supervisor review) and reference your ticket number. Keep all documentation attached to the same ticket to preserve the chain of custody and expedite supervisor review. StockX’s policy teams typically provide a final determination after a supervisor review.

• If you still have no satisfactory resolution after repeated contacts (48–72+ hours for response, or a week for complex investigations), contact your payment provider: most card networks allow disputes within roughly 60–120 days of the charge — check your issuer’s exact policy and timelines immediately.
• For unresolved financial or contractual disputes you can file complaints with consumer protection agencies (state attorney general, BBB) or pursue small‑claims court; preserve all tickets, timestamps, photos, and tracking records as evidence.

Practical tips and privacy considerations

Use the in‑app contact flow whenever possible: it automatically attaches order metadata and reduces manual entry errors. When you file a support ticket, be concise but specific — list the single desired outcome first (refund, re‑ship, authentication reversal), then provide the supporting facts. This single‑request clarity helps agents apply the correct policy faster.

Never post full financial details, government IDs, or passwords in public messages or social feeds. Provide scanned IDs or sensitive documentation only when a support agent explicitly requests them via a secure ticket. Keep copies of all communications and monitor your bank/card account for any unauthorized activity during the case period.

How can I get help with my StockX order?

To initiate contact, visit their Help Center at https://stockx.com/help/home and select “Contact Us” at the bottom of the page. For phone support, logged-in users can request a callback by selecting the “Let us call you” option; a representative will typically respond within 20 minutes during business hours.

How long does it take StockX to respond to inquiries?

Typical response time is 1-2 hours during business hours. When did you email support last?

How can I talk to someone at StockX?

1. Live Chat. Monday – Friday: 9am – 5pm.
2. Phone. Monday – Friday: 9am – 5pm.
3. Email. Submit 24/7.

Can you call StockX to cancel an order?

You can contact StockX using one of the following options: Email: [email protected]. Phone: (313) 343-1228.

Where is StockX office?

Detroit, Michigan
StockX’s main office and corporate headquarters is located at 1046 Woodward Avenue in Detroit, Michigan.

How to request a refund on StockX?

To exercise your Right of Withdrawal, contact StockX customer support within 14 days of receiving your item. Provide all necessary details of your order along with the reason for withdrawal. Ensure the item is in its original condition with the StockX tag attached.