How do I contact Grubhub customer service?

Contents

1 How do I contact Grubhub customer service?

Quick overview and context

Grubhub is an online food-ordering platform founded in 2004 and acquired by Just Eat Takeaway in June 2021 for approximately $7.3 billion. Because Grubhub handles millions of transactions every year, the company runs multiple support channels — in-app chat, a web Help Center, phone lines for urgent issues, and social media — each optimized for different problems such as missing orders, refunds, or account questions.

Before you contact support, gather your order details (order number, time, restaurant, payment method) and any photos/screenshots. Having precise data ready shortens resolution time dramatically and helps agents process refunds or corrections without multiple back-and-forths.

Fastest channels: in-app chat and the Help Center

The most reliable place to start for immediate order issues is the Grubhub app or the Help Center at https://help.grubhub.com/hc/en-us. For active orders you can open the order in the app and tap “Support” or “Get help” — this triggers the in-app chat flow that is prioritized for time-sensitive problems (wrong or missing items, driver delays, safety concerns).

The Help Center contains self-service guides and a contact form if your issue is not time-sensitive. Use the Help Center for billing questions, account recovery, or to submit documentation for a chargeback. For many users the in-app chat returns an acknowledgement within minutes and a resolution within 30–120 minutes depending on complexity.

Phone support: when and how to call

If you prefer to speak to an agent, Grubhub provides a customer-support phone line focused on urgent order problems. A commonly listed customer phone number is 1-877-585-1085; however, Grubhub’s support channels are dynamic and the in-app chat is often faster for immediate order corrections. Expect phone wait times to vary by time of day — peak meal hours (11:00–14:00 and 18:00–21:00 local time) are busiest.

When calling, have the order number and the credit-card last four digits on hand. If your call concerns a refund or a charging dispute, the agent will typically ask for digital receipts or screenshots; they may issue an immediate credit in the app (appears as a “Grubhub credit” or refund to your original payment method depending on circumstances).

Social media and escalation paths

Many users get fast responses by contacting Grubhub on public social channels. The main handles are @Grubhub on Twitter/X and facebook.com/grubhub. Messaging publicly can prompt a quick triage; agents usually move the conversation to Direct Message to collect order-specific information (never post order numbers publicly — use DMs for private details).

If standard support fails (no resolution in 48–72 hours) escalate by requesting to speak to a supervisor or asking for a case/ticket number. Keep records of timestamps and agent names. For formal disputes you can follow up in writing via the Help Center form so there is an audit trail for billing departments and your bank if you initiate a chargeback.

What to include when you contact support

Order number (e.g., #123456789), exact date and time of order, restaurant name and address, and delivery address.

Payment details: last four digits of card, screenshot of charge in your bank app, and whether you used a promo code or Grubhub+ subscription.

Photos or screenshots of the incorrect item, missing items, driver notes, delivery ETA or GPS evidence, and any message exchanges with the driver.

Your desired outcome (refund amount, re-delivery, credits) and the best contact phone/email; state deadlines if food was for an event or business meeting.

Refunds, chargebacks, and timing

Grubhub may issue refunds as app credits or reversals to your original payment method. App credits can be instant; refunds to a card typically show on your statement within 3–7 business days depending on the bank. If you are disputing an unauthorized charge, after contacting Grubhub you should also notify your bank — most banks have a 60–120 day window for merchant disputes.

Documentation speeds processing. Agents rely on order logs (time stamps, GPS, driver confirmations) and uploaded photos. If you receive repeated incorrect items or systemic billing mistakes, ask the agent to escalate to the billing team and request a written case ID so you can follow up externally if needed.

If you can’t reach support: practical next steps

If in-app and phone channels do not work (for example, no reply in 48 hours), use multiple routes concurrently: post to Twitter/X @Grubhub, submit the Help Center form, and keep a copy of transaction screenshots. For business accounts or high-value orders (over $200), indicate the order value and ask for an expedited review — companies prioritize larger disputes for fraud and merchant liability reasons.

As a last resort for unresolved financial disputes, contact your bank to open a chargeback and provide the timeline and copies of your communication with Grubhub. Maintain a clear summary: order number, dates/times, names of any agents spoken to, ticket numbers, and the specific remedy you requested. That organized dossier will speed both merchant and bank investigations.