How to Contact Favor Customer Service — Professional, Practical Guide
Overview: where Favor support lives and when to contact them
Favor’s primary support channels are in-app help and the Favor Help Center; these are by design the fastest ways to resolve order-related issues (wrong item, missing order, double charge). For billing disputes, safety incidents, or escalations, Favor’s customer service workflows are structured to collect order metadata first — that is, your order ID, delivery time, item photos, and payment method — so preparing those details before you reach out will shorten resolution time significantly.
Contacting the right channel is important: use the in-app chat or “Help” button for active orders and immediate issues, email or the web form for non-urgent disputes or documentation, and social channels only to escalate or get attention if other methods stall. If there is any immediate danger or a safety threat involving a delivery driver, call local emergency services first and then notify Favor through the app.
Primary contact methods (step-by-step)
- In-app Help / Chat: Open the Favor app, go to “Orders” → select the order → tap “Help” or “Contact Support.” This in-app path attaches the order ID automatically and allows real-time chat with an agent or canned resolution options (refund, redelivery, credit). In most metro areas, in-app help yields a response within minutes for active deliveries and within a few hours for completed orders.
- Help Center / Web Form: Use the Favor Help Center on the official site to submit a ticket if you prefer email-style communication or need to upload multiple photos or receipts. Attach screenshots of the order screen, the payment charge, and any photo evidence; include the order ID (typically a 6–12 character alphanumeric string), exact delivery time, and the last four digits of the card used.
- Phone & Email: Favor emphasizes in-app and web support, so dedicated phone numbers vary by market and are not guaranteed as the fastest route. If you have a corporate or press issue, use the contact options listed in the Help Center under “Corporate” or “Press.” For billing disputes, it’s often faster to submit the Help Center form and then call your card issuer if no resolution appears within 7–10 business days.
- Social Channels & App Store: If you’re not getting a timely response, a direct message on Favor’s official social accounts (e.g., X, Facebook, Instagram) can surface the issue to community support teams. Posting an App Store or Google Play review that references the order ID will also often prompt a public reply and then a private message to resolve the case.
What to include in your message
Prepare a concise package of facts: order ID, exact time/date, delivery address, total charged, payment method (card last four digits), screenshots of the order and charge, photos of wrong/missing items, and a 1–2 sentence description of the problem. Favor’s agents triage based on these details, so omitting any of them can delay the refund or redelivery process.
Example of required metadata: Order ID (6–12 chars), delivery ETA, name on account, phone number registered with the app, and a clear timestamped photo if the issue involves item condition or delivery location. If a driver interaction involves safety concerns, include the driver’s name as shown in-app and any audio/video evidence, and explicitly request escalation in your ticket so it moves into Favor’s safety review workflow.
Sample message templates
Use short, factual templates to communicate clearly. For in-app chat: “Order #ABC123 — received wrong item (photo attached). Charged $24.78 on Visa ending in 1234 at 12:17 PM on 08/15/2025. Request refund or redelivery.” For a safety report: “Order #DEF456 — delivery person entered property without permission at 7:05 PM; I felt unsafe. Please escalate to Safety Team and provide incident report number.” These concise messages help agents route and resolve issues faster.
When requesting refunds, indicate your preferred resolution (refund to card, Favor credit, or redelivery). If you need a written confirmation for expense reports or for a bank dispute, ask the agent for a reference ID and the expected timeline in writing.
Escalation, timelines, and realistic expectations
Typical response times: immediate for active deliveries via in-app chat; 12–72 hours for Help Center tickets for non-urgent issues; and 24–72 hours for social DM escalations. Refunds or credits usually appear on your Favor account immediately and on your bank or card statement within 3–10 business days depending on the card issuer and bank processing cycles.
If an initial agent cannot resolve the case, request escalation to a supervisor or the Safety/Billing team. Prepare the escalation checklist below to ensure you provide everything needed for a higher-level review — this shortens time to resolution and avoids repeated back-and-forth.
- Escalation checklist: order ID, chronological summary (2–4 lines), photos/screenshots, delivery driver name (if shown), preferred resolution, date/time of original contact, ticket/reference numbers received from prior messages.
If a merchant or Favor does not issue a refund within 10 business days and you have followed Favor’s escalation process, contact your card issuer to open a dispute — provide the Favor ticket ID and all supporting evidence. For unresolved consumer complaints you can also file through state consumer protection websites (e.g., your state Attorney General) or industry complaint portals if necessary.
For urgent safety incidents, call local emergency services first (911 in the U.S.), then report the incident to Favor via the in-app safety report and request the team create an incident file. Keep copies of the police report or incident number, as serious claims may require law enforcement documentation for Favor’s internal investigation and any driver deactivation decisions.
