How to contact Dutch Bros customer service

Overview: where Dutch Bros support sits and when to use each channel

Dutch Bros Coffee was founded in 1992 in Grants Pass, Oregon, and has grown into a multi‑state quick-service coffee chain. For customer-service matters you generally have three tiers of response: the local store (fastest for same-day operational problems), Dutch Bros’ centralized customer support (best for unresolved store issues, app/account problems, or corporate policy questions), and regulatory/third-party channels (for disputes that cannot be resolved directly). Knowing which tier to contact first saves time and increases the chance of a prompt resolution.

The company publishes its primary consumer-facing resources on its official site (https://www.dutchbros.com) and through the Dutch Bros mobile app (iOS and Android). Social media channels — the official handles are @DutchBros on Instagram and Facebook and @DutchBros on X/Twitter — are commonly used for quick public inquiries, but for order-specific issues you should always attach order details rather than posting publicly.

Primary contact methods (use this checklist to pick the right channel)

• Local store: Use the store locator on dutchbros.com or the app to find the exact store phone number and hours. For problems with the product, immediate refunds or remakes are usually handled at the store level the same day.
• In‑app support: The Dutch Bros app includes an order history and a Help/Support function; this is the fastest route for app-order, loyalty, or gift-card issues because it links your account and transaction IDs automatically.
• Website contact form: The Contact/Support form on dutchbros.com submits to corporate customer service. This is appropriate for complaints that require escalation beyond a single store (policy questions, repeat problems, food safety concerns).
• Social media: DM or tag @DutchBros for quick attention to general questions; for order-specific problems include a secure screenshot of your receipt but avoid posting full card details publicly.
• Investor/press or corporate matters: Use the Investor Relations and Press pages linked from dutchbros.com if your issue is related to securities, franchising, or media inquiries.

Exactly what to include with your message (provide this data to speed resolution)

• Order identifiers: date and exact time of purchase, store name and city (or store number if shown in the app), and the order number or transaction ID from your receipt or the app.
• Payment details and proof: last 4 digits of the card used (never post full card numbers), payment method (card, Apple Pay, cash), and a clear photograph or screenshot of the receipt showing price and items.
• Product specifics and desired outcome: exact item(s) ordered (size, modifiers, temperature), the issue (wrong drink, missing item, allergy concern, quality), and the remedy you want (refund, remake, store credit, replacement). If an employee name is known, include it.
• Contact information and timeline: preferred phone number and email, your time zone, best hours to reach you, and a statement of when you contacted the store (if you already did) and what happened at that point.

Response times, escalation path, and practical expectations

Typical response expectations: a local store should address immediate product issues on the day of purchase; in-app issues or app-account problems usually get an initial response from Dutch Bros support within 24–72 business hours. Public social‑media replies are often quicker for triage but are not a substitute for submitting receipts and transaction details through the app or website. If you need a refund to a credit card, banks and processors commonly take 3–7 business days to post the refund once approved; some issuers take up to 10 business days.

If a store cannot resolve the problem to your satisfaction, escalate to corporate customer service via the website form or in‑app Help. Provide all the items in the checklist above. If corporate does not resolve a legitimate charge or safety concern within a reasonable timeframe (typically 7–14 calendar days for non-emergency complaints), you can next contact the Better Business Bureau (BBB) online, your state attorney general’s consumer protection division, or — for disputed card charges — your card issuer to initiate a chargeback (note: card chargeback windows commonly require action within 60–120 days; check your issuer’s specific policy).

Refunds, credits, and disputed charges — practical steps

If you want a refund for an order placed in the app, ask for a refund to the original payment method; most in‑app refunds are processed electronically and will show as a reversal on your bank/credit card statement. For cash purchases, stores can issue a cash refund on site. If the store offers a store credit or app credit (Dutch Bros often uses in‑app credit/gift card adjustments), confirm whether that credit expires and how to redeem it. Average single-order prices vary by region but generally fall in the $3–$6 range for standard espresso drinks; larger refunds follow the same technical timeline as any card reversal.

When pursuing a disputed charge through your bank, gather the same documentation you provided to Dutch Bros (receipt, photos, communication log) because your issuer will require proof you attempted to resolve the issue directly. If you escalate to a regulator such as the state consumer protection agency, include dates, store locations, names, and all correspondence to demonstrate good-faith attempts to resolve the problem.

When to contact regulators or seek legal remedies

Regulators are appropriate when there is suspected fraud, significant health/safety risk (e.g., allergen exposure), or unlawful business practices that remain unaddressed. For consumer safety matters, document the product (photos), save packaging/receipts, and request immediate escalation to Dutch Bros corporate safety or quality assurance teams. If those teams do not respond in a timely way, file with the state health department (for food safety) or the consumer protection office in your state.

For monetary claims you cannot resolve informally, consider small-claims court if the amount falls within your state’s limits (commonly $2,500–$10,000 depending on jurisdiction). Keep an organized packet: receipts, correspondence, timelines, and photos. Legal action is a last resort; most customer-service issues at Dutch Bros are resolved at the store or corporate level when you provide the detailed evidence described above.