How to contact Arlo customer service (phone number and alternatives)

Quick summary and where to start

If you need to contact Arlo customer service by phone, the fastest and most reliable method is to use Arlo’s official support contact page so you get the correct, country-specific telephone number, hours and queue options. Arlo’s primary support portal is hosted at https://support.arlo.com and the corporate product site is https://www.arlo.com. Because Arlo operates regionally and changes phone routing seasonally, the number you should call depends on your country and product.

Before calling, always open the Arlo support “Contact” page in a browser and sign in with the same Arlo account that’s linked to the devices you’re calling about. That will surface tailored phone options (if available), live chat, or a scheduled callback and ensures the agent can immediately access your device serial numbers and account history.

How to find the correct Arlo phone number (step-by-step)

Arlo does not maintain a single global hotline number displayed on every page; instead, it publishes contact channels by region so you reach the correct technical and warranty teams. To locate the phone number for your country, go to https://support.arlo.com and select your country or language in the site header or the “Contact Us” area.

When you reach the contact page you will typically see one or more of these options: a region-specific phone number, a live chat button, an email/ticket form and links to warranty/RMA pages. If a phone number is not shown immediately, use the “Request a callback” or “Schedule a call” options — those are displayed after signing in and entering device details.

• Steps to retrieve a live phone line: 1) Sign into https://support.arlo.com with the Arlo account tied to your device; 2) Click Support → Contact Us; 3) Choose the device and issue category; 4) Select “Phone” or “Request callback” when presented. This route ensures the exact phone number or callback time is correct for your region and product.

What to prepare before you call (saves time and speeds resolution)

Prepare five pieces of critical information before you place your call so the agent can diagnose quickly: exact model number (for example, Arlo Pro 3 VMC4050), device serial number (S/N), MAC address if available, purchase date and proof of purchase (receipt or order number), and the Arlo account email that owns the device. Having firmware version and the LED/error behavior also accelerates troubleshooting.

Also prepare network details: your router model, ISP, Wi‑Fi frequency in use (2.4 GHz vs 5 GHz), and any recent network changes. If the issue is video quality or connectivity, note the signal strength measured on the Arlo app (RSSI values are shown in device settings in many models) — that technical metric often diagnoses 70–90% of camera issues over the phone.

• Checklist to have ready: model & serial, Arlo account email, proof of purchase (receipt/order number), firmware version (from the app), exact description and timestamps of issues, and your local time zone and availability for callbacks.

Phone-call expectations, typical support hours and costs

Arlo’s support hours and whether phone support is free vary by country and product registration. In many regions, basic technical phone support is free during the warranty period (commonly a 12-month limited warranty in the U.S.; verify your product paperwork). Outside warranty or for premium services, Arlo may route you to paid technical support or recommend a replacement through RMA which could incur service fees depending on the case.

When you request a phone call from Arlo via the support portal, you are usually offered a callback window rather than a long on-hold period. Typical callback windows (based on standard customer reports) are within 15–60 minutes during business hours; if you experience long waits, using the app’s diagnostics export or the live chat often shortens troubleshooting time.

Alternative contact channels and escalation

If phone contact is not available in your country or you prefer written history, use these alternatives: the live chat from the support portal (available on most pages after sign-in), the ticket/email form on support.arlo.com, and the Arlo Community forums for peer solutions. For warranty/RMA processing, Arlo requires a support ticket that will produce an RMA number — this cannot be completed purely over social media.

If you need corporate escalation (for example unresolved safety issues, legal notices or enterprise contracts), identify your local Arlo corporate office via the Arlo investor relations pages (Arlo Technologies, Inc., ticker ARLO) or use the contact links in the footer of https://www.arlo.com. Keep all ticket numbers, agent names, and timestamps — escalate only after you have completed the standard support ticket process and obtained an RMA/ticket reference.

Practical call script and resolution tips

Start the call by stating: “My name, account email, product model and serial number, a brief single-line description of the issue, and the ticket number if you’ve already opened one.” Example: “Hello, I’m Jane Doe, account [email protected], Arlo Pro 3 model VMC4050 S/N 1234567, live view fails to connect since 2025-07-12; ticket #ARLO-987654.” This gives the agent everything needed to pull records immediately.

If the agent asks you to perform tests (reboot hub, power-cycle camera, factory reset), ask them to stay on the line while you perform the steps and to note each step in the ticket. If a replacement is approved, confirm the RMA number, the expected shipment date, any advance replacement fees, and the return label process — and ask for the case agent’s direct contact or the escalation path if the RMA does not arrive within the promised timeframe.