Hoveround Customer Service Number — How to Find It and Use It Effectively

Where to locate the official Hoveround customer service number

The definitive source for Hoveround’s customer service number is the company’s official Contact page at https://www.hoveround.com/contact-us. That page lists phone numbers, email addresses and regional service center contacts; it is the authoritative place to confirm hours and the correct line for sales, technical support, parts, or warranty service. If you have an invoice, product manual or the label on the base of your power chair, the printed customer service number on those documents also directs you to the correct group for your model and purchase date.

Do not rely on third‑party directories alone. If you need assistance with Medicare billing, claims or DME supplier enrollment questions, call Medicare directly at 1‑800‑MEDICARE (1‑800‑633‑4227). For consumer complaints that are not resolved through Hoveround’s internal process, file a complaint at the Better Business Bureau (https://www.bbb.org) or the Federal Trade Commission (https://www.ftc.gov). Always verify the phone number and hours on the Hoveround site immediately before calling to avoid wrong numbers or outdated extensions.

Preparing for the call: exact data to have on hand

Before you call Hoveround customer service, gather the documents and details that will allow the representative to service you efficiently. Typical calls are resolved much faster if you can provide the product model name, serial number, date of purchase, dealer or order number, and the nature of the problem (symptoms, error codes, or photos). If the unit has an electronics display, note any fault codes exactly as shown; these codes can reduce diagnostic time from hours to minutes.

Also prepare billing and insurance details if the issue involves warranty coverage or third‑party payment. Have your Medicare Beneficiary Identifier (MBI), supplemental insurance policy number, or the original proof of purchase. If you plan to request on‑site service, know your shipping/installation address and any access constraints (stairs, narrow doors), since many service technicians schedule visits with precise time windows and may charge additional trip fees for remote locations.

• Essential items to have: model name, serial number (S/N), proof of purchase or dealer invoice, warranty card, photos or video of the problem, your Medicare MBI or insurance info, preferred contact number, and physical address for service.

What happens when you place the call — menu, wait times and tickets

When you call Hoveround’s customer service line you will typically reach an automated menu that routes calls to Sales, Technical Support, Parts, or Billing. Expect initial hold times between 2–15 minutes on average during business hours; peak periods (Monday mornings, after federal holidays) can be longer. When connected, the representative should create a service ticket or reference number: write this down immediately—this is required for escalations or follow‑up.

For technical issues they will triage by phone first. If a phone troubleshooting session does not resolve the problem, the representative will schedule either parts shipment or a technician visit depending on warranty status and symptom severity. Typical parts shipments take 1–5 business days domestically; on‑site repairs are usually scheduled within 2–10 business days depending on location and parts availability. Ask for an estimated completion date and a written service estimate when an out‑of‑warranty charge is involved.

Key questions to ask during the call (use this short checklist)

• What is the service/reference ticket number for this call?
• Is my issue covered under the unit’s warranty? If yes, which components are covered and for how long?
• If out of warranty, what are the diagnostic, labor and parts price ranges (ask for a written estimate)?
• What are the expected lead times for parts and for an on‑site technician in my ZIP code?
• How will the company handle follow‑up if the repair is not successful the first time (escalation/second opinion)?

Repair, warranty and typical cost ranges

Hoveround power chairs are usually sold with a limited warranty covering certain components (frame, motors, electronics) for a defined period—common industry practice is 1–3 years depending on the component. If your unit is under warranty, ask the representative to quote the exact warranty term and request written confirmation of covered items and the effective warranty start date. Warranty coverage often requires registration or proof of purchase within a specific time window, so confirm those requirements on your call.

If your unit is out of warranty, expect standard fees: initial diagnostics or service calls commonly range from about $75–$150; common replacement parts—motor controllers, transaxles, joystick assemblies—typically cost between $150 and $800 depending on part complexity. Batteries are a frequent out‑of‑pocket expense: sealed lead acid batteries typically cost $100–$200 each and usually last 12–24 months depending on usage; lithium options, when available, can run $300–$700 with 2–5 year lifespans. Always request a written estimate and a breakdown of labor, parts and any travel fees before authorizing work.

Escalation, unresolved issues and consumer protections

If your issue is not resolved to your satisfaction, escalate the matter by asking for a supervisor or the Customer Experience manager and reference the original ticket number. Companies like Hoveround are required to maintain records of complaints and typically respond to escalations within 7–30 days. If you believe billing or warranty obligations are not being honored, gather documentation—emails, invoices, photos—and submit a formal complaint through the company’s corporate contact form and to external bodies.

External escalation channels include filing a complaint with the Better Business Bureau (https://www.bbb.org) and, for Medicare or insurance billing disputes, contacting the Medicare Beneficiary Ombudsman at 1‑800‑MEDICARE (1‑800‑633‑4227). For consumer fraud or deceptive practice concerns, report to the Federal Trade Commission at https://www.ftc.gov. Keeping detailed records of every call (date, time, representative name and ticket number) will materially improve the speed and outcome of any escalation.