Hotmart customer service: US phone number, hours and how to get fast help

Short answer: does Hotmart have a US customer-service telephone number?

As of the latest public information, Hotmart does not publish a dedicated, general-purpose U.S. customer-service telephone number for buyers or creators. Hotmart is a global digital-products platform and centralizes support through its Help Center, in-app support, and ticketing system rather than offering a single public U.S. phone line. That means U.S. customers should use Hotmart’s official online channels to open cases and request callbacks when phone contact is required.

This centralized approach is common for digital platforms: it gives Hotmart the ability to collect essential case data (transaction ID, product ID, screenshots) up front and route issues to the correct technical, payments, or content teams. If you require a phone conversation, the practical path is to open a support request through your Hotmart account and explicitly request a callback—Hotmart schedules phone calls for escalations or complex disputes rather than providing an always-on U.S. telephone number.

Official Hotmart contact channels (exact links and best entry points)

Main starting point: Hotmart’s Help Center: https://help.hotmart.com. From that page you can search FAQs, follow guided flows for refunds and access problems, and access the “Contact” or “Submit a request” button once you’re logged in. Using the in-platform flow links your support request to your account and transaction records (this materially speeds resolution).

Other verified online touchpoints: the corporate website https://www.hotmart.com lists company information, product pages, and business/press contact forms. For account- and transaction-specific problems always use the Help Center route from your Hotmart dashboard (do not post private transaction details on social media). Hotmart’s social media accounts (e.g., LinkedIn and Twitter @Hotmart) can be used for high-level questions but will redirect you to formal support for sensitive matters.

What to expect when you open a support request

When you submit a ticket from your account, Hotmart usually returns an automated acknowledgment with a case number and an estimated initial response window. For routine issues—login access, product access, or simple refund explanations—you can expect an initial response within 24–72 hours. For payment disputes, chargebacks, or developer/technical escalations, response times can be longer while Hotmart coordinates with payment processors and sellers.

Hotmart’s support workflows prioritize information completeness. Tickets that include transaction IDs, order timestamps, screenshots, device/browser details, and clear descriptions get routed faster and rarely require repeated asking for the same data. That’s why preparing a complete packet of information before contacting support saves days.

How to reach Hotmart from the USA — step-by-step and practical tips

Step 1 — Log into your Hotmart account and open the Help Center link (Help Center is reachable without logging in, but logged requests link the ticket to your account automatically). Step 2 — Select the category that matches your issue (Payments, Product Access, Affiliate/Payments, Technical, Legal). Step 3 — Fill the form completely and request a callback if you need phone contact.

If you cannot access your account because of lost credentials, use the “I can’t access my account” flow on the Help Center and attach a government ID or the email address you used to sign up—follow the instructions verbatim. For payment chargebacks, also prepare the last four digits of the card used, the exact charge date (UTC timestamp if available), and the name shown on your bank statement—the dispute resolution team will request these specifics.

• Required information to include in every ticket: Hotmart transaction/order ID (from the purchase receipt), buyer’s Hotmart account email, seller/product page URL, purchase date and time (include timezone), screenshots of error messages, device and browser (make/model and OS/version), and payment method (PayPal, credit card, etc.).
• If asking for a phone callback: include your phone number in E.164 format (example for US: +1 555 555 0123), your preferred callback windows in Eastern Time (ET), and any language preference (English/Português/Spanish) to reduce routing delays.

Hours, response-time expectations, and timezone guidance

Hotmart’s self-help resources (Help Center articles and automated bots) are available 24/7. Live-agent availability and phone callbacks are scheduled and depend on the type of issue and regional team load; because Hotmart is Brazil‑founded and operates globally, many live support teams operate during Latin American business hours. Expect responses to major issues during typical business hours (local regional business hours), and plan for initial responses within 24–72 hours for non-urgent tickets.

Practical timezone conversions: if Hotmart’s live-team availability corresponds to Brasília Time (BRT, UTC−3), that equals 6:00–15:00 Eastern Standard Time (EST/UTC−5) during U.S. winter, or 5:00–14:00 ET during U.S. daylight time (depending on DST). To get faster live interaction, request callback windows that overlap those blocks (for instance, early-morning ET times often fall into late-morning BRT and get quicker routing).

Escalations, refunds, chargebacks and legal matters — concrete next steps

Escalations: if a ticket stalls for longer than 5 business days or you need manager-level review, reply to the ticket asking explicitly for “escalation to operations/manager” and include the original case number. Track that email thread; escalation requests that include previous case numbers are processed faster than new, separate tickets.

Refunds and chargebacks: Hotmart’s refund policies are product-dependent and seller-managed in many cases; if a seller refuses a refund, open a formal dispute via the Help Center and include payment evidence and correspondence. For chargebacks, inform your bank with Hotmart transaction details and the Hotmart case number—banks require the case number and seller information to coordinate the evidence exchange.

• Escalation checklist: original case number, timeline of interactions (dates/times in UTC or local time), supporting attachments (screenshots, receipts), desired outcome (refund, content access, technical fix), and phone callback availability in E.164 format.

Where to find more authoritative, up-to-date data

Always verify current contact methods and any new regional phone options directly at Hotmart’s official pages: https://help.hotmart.com and https://www.hotmart.com. For corporate or press inquiries you can use the contact links on the corporate site; for transactional and account issues, the Help Center and your account ticketing interface are the fastest and most reliable routes.

If you want, provide me with your Hotmart transaction ID and the short chronology (purchase date, issue) and I’ll draft an optimized support ticket you can paste into the Help Center to maximize the chance of a fast resolution.

What is Hotmart service?

Hotmart is a global, all-in-one platform for those who want to sell digital products, being the largest in Latin America in the distance learning sector.

How do I get my online payment back?

If you’ve sent money to someone incorrectly, you can contact the receiver to request them to send your money back. If that doesn’t work, contact your bank for further assistance.

How long do Hotmart refunds take?

Once you have filled in the refund form, your request may take up to 7 days to be approved and released to the bank or payment platform used for the purchase.

How do I contact Hotmart support?

You can contact Hotmart support directly. When you log into your Hotmart account, you’ll see a question mark icon in the upper right corner of the screen. By clicking on it, the support options available to you will be listed, and to get in touch, simply choose the option that best suits you.

How do I get my money back from Hotmart?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To get a refund from Hotmart, you’ll need to request it within the product’s guarantee period, which is usually found in the purchase details or product information. You can request a refund through Hotmart’s platform or by contacting the seller directly. If you don’t recognize a charge or are having trouble accessing your account, gather your transaction details and contact Hotmart support.  Here’s a more detailed breakdown: 1. Check the Guarantee Period:

• Hotmart offers a guarantee period for purchases, typically ranging from 7 to 30 days, but this can vary by product.
• You can find this information in the purchase details or on the product’s sales page, according to the Hotmart Help Center. 

2. Request a Refund through Hotmart:

• Refund Platform: Hotmart provides a dedicated refund platform where you can initiate the refund process. You’ll need your transaction number (found in your purchase confirmation email).
• Access the platform: Go to the Hotmart refund platform and enter your transaction number.
• Security Verification: You’ll receive a verification code via email. Enter this code to proceed with your request.
• Follow Instructions: The platform will guide you through the remaining steps to complete your refund request. 

3. Contact the Seller Directly:

• If you prefer, you can contact the seller (or producer) of the product directly to request a refund. 
• They can process the refund through their Hotmart account. 
• You can find the seller’s contact information in your purchase details or on the product’s page. 

4. Dealing with Unauthorized Charges or Account Issues: 

• Gather Information: Opens in new tabIf you don’t recognize a charge on your statement or are having trouble accessing your account, gather all transaction details, including the transaction number.
• Contact Hotmart Support: Opens in new tabReach out to Hotmart’s support team through their official channels, such as their help center or email.
• Consider Bank Dispute: Opens in new tabIf you’re unable to resolve the issue with Hotmart, you can contact your bank or payment provider to dispute the charge.
• Security Measures: Opens in new tabIf you suspect unauthorized activity, change your password immediately. 

5. Subscription Refunds:

• If you’ve purchased a subscription, canceling it will not automatically trigger a refund. However, it will prevent future charges.
• Subscriptions may be eligible for a refund for the initial purchase if it’s within the guarantee period, according to Hotmart Help Center. 

6. Keep Records:

• Throughout the process, keep records of all communication with Hotmart and the seller, including dates, transaction details, and any correspondence. 

By following these steps and gathering the necessary information, you can effectively request a refund from Hotmart if your purchase is eligible and you need to cancel or resolve an issue. 

AI responses may include mistakes. Learn moreHow do I request a refund for my purchase? – Hotmart Help CenterRequesting a refund by contacting the producer’s support team. Another option for getting your refund is to contact the producer o…HotmartWhen can I ask to cancel my purchase? – Hotmart Help CenterAt Hotmart, it is possible to request a refund for a purchase, as long as it is within the guarantee period. This period can vary …Hotmart Help Center(function(){
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