Hotmart Customer Service Telephone Number — USA (Complete Practical Guide)

Short answer: Is there a Hotmart telephone number for the USA?

Directly: Hotmart does not publish a general-purpose, public United States telephone number for consumer or creator support. Hotmart is a global SaaS and payments company (founded in 2011, headquarters in Belo Horizonte, Brazil) that routes most buyer and creator support through its online Help Center and in-platform ticketing system rather than an open-call center phone line.

If you see a phone number listed on an unrelated website or social media page claiming to be “Hotmart USA support,” treat that with caution: Hotmart’s official, up-to-date contact methods are on its main site (https://www.hotmart.com) and its Help Center (https://help.hotmart.com). Using the official Help Center avoids delayed responses, scams, and third-party fees.

Why Hotmart uses online support instead of a public US phone number

Hotmart’s business model emphasizes digital records and traceability: every refund, chargeback reply, and content dispute requires attaching receipts, transaction IDs and legal documentation. Tickets created through the Help Center automatically include relevant metadata (account ID, product code, transaction reference), which reduces back-and-forth and improves accuracy compared with a phone call where agents must manually transcribe data.

Practical consequences: for issues such as refunds, sales disputes and tax/affiliate queries you will get faster and more reliable outcomes by submitting a properly documented Help Center ticket than by searching for a non-official phone number. Hotmart also offers faster escalation paths for enterprise or high-volume sellers via account managers (see the “Escalation” section below).

How to contact Hotmart from the USA — step-by-step

Follow these exact steps for the fastest response when you are in the United States: 1) Log into your Hotmart account (https://www.hotmart.com). 2) Go to the Help Center at https://help.hotmart.com and choose the language and region (English – United States). 3) Use “Submit a request” or the in-product chat/button that appears when you open a transaction. The in-product option attaches transaction metadata automatically.

Typical response times: expect an initial automated acknowledgement immediately and a substantive human reply within 24–72 hours for standard tickets. Complex cases that require payment provider investigations (PayPal, Stripe, card acquirers) can take 7–30 calendar days depending on the processor and whether a chargeback is involved. Always keep your ticket number for reference.

Checklist before you submit: gather the purchase confirmation (PDF or screenshot), the transaction/order ID shown on your Hotmart receipt, the buyer/seller email, exact product name and date/time (YYYY-MM-DD HH:MM, specify timezone), and a screenshot of the bank/credit card statement showing the charge. Submitting complete data the first time cuts average resolution time by more than half.

• Required fields to include: Transaction ID (from Hotmart receipt), Purchase date (YYYY-MM-DD), Buyer email, Product title, Payment method (e.g., PayPal, credit card), Last 4 digits of the card (if applicable), and a clear screenshot of the receipt or statement.
• Optional but helpful: Original order confirmation email, invoice number, seller username/ID, and a short chronology of the problem (2–4 bullet points).
• Suggested subject line: “Refund request — Transaction ID [XXXXXXXX] — Product [Product Name] — Purchase date YYYY-MM-DD”. This helps routing and speeds up processing.

What to expect in replies and how to escalate

When Hotmart replies, you will receive a ticket ID and a sequence of status updates. For refunds, expect: verification (1–3 business days), seller response window (if seller dispute is required — typically 3–7 business days), and final processing via the payment provider (5–21 business days). If you are a buyer, refund receipt into the original payment method depends on the processor (PayPal refunds often appear in 3–10 days; card refunds can take 5–21 business days back to the issuer).

If a standard ticket is not resolved to your satisfaction, escalate by replying to the same ticket and requesting “management review” or “escalation.” Sellers with high volume or enterprise contracts will have a dedicated account manager and may have a phone extension — to obtain that, sign up for the Hotmart Enterprise/Seller Concierge via the Sales/Enterprise contact page on Hotmart and include monthly gross volume and contract needs in the initial inquiry.

Official resources, fraud prevention and final recommendations

Always use the official Hotmart domains: https://www.hotmart.com and https://help.hotmart.com. Do not use phone numbers or payment links provided by unverified third parties. If you suspect fraud (someone asking for payment outside Hotmart or requesting remote access/one-time passwords), immediately open a ticket at the Help Center and freeze your payment method with your bank if necessary.

Final practical tip: keep one central folder for Hotmart transactions (PDF receipts, screenshots, ticket IDs). When you contact support, reference precise timestamps and the Hotmart-generated order/transaction ID; this single habit reduces resolution time dramatically and is the equivalent of having a phone number — because it provides the support agent with everything they need to act promptly.

• Official Help Center: https://help.hotmart.com (select “Contact” / “Submit a request”)
• Main company site and account login: https://www.hotmart.com
• If you are a high-volume seller seeking an account manager: request Enterprise / Sales contact via the site’s “Contact” section and include monthly GMV and country focus.