Hobart Customer Service — expert guide for operators and managers

Overview of Hobart support philosophy

Hobart is a global supplier of commercial food equipment — mixers, slicers, dishwashers, convection ovens and related products — and its customer service is organized to support high-utilization, foodservice environments. Effective Hobart customer service focuses on minimizing downtime: rapid diagnosis, availability of OEM parts, preventive maintenance plans, and a dealer/technician network trained specifically on Hobart products and control electronics.

This guide describes how Hobart support is structured in practical terms, what to expect in response times and costs, and how to prepare your operation to get the fastest, most reliable repair or replacement. It is written from the perspective of an experienced service manager who has worked with commercial equipment fleets and understands what kitchen managers need to know when calling for Hobart support.

Where to start: contact channels and service locator

The single best starting point is Hobart’s official online resources. For corporate product information and warranty registration, visit the Hobart site (https://www.hobartcorp.com). From there use the “Service” or “Find a Service Agent” links to locate an authorized Hobart service partner by ZIP code—this ensures access to factory-trained technicians and genuine OEM parts.

If you are a dealer or have an existing service agreement, have your equipment model and serial number ready before calling. Most Hobart service centers require the model and serial to validate warranty status and to pull parts lists. Model plates are typically located on the rear or underside of machines; mixers have the model tag on the back of the motor housing, dishwashers on the inside of the door, and slicers on the base.

Warranty, registration and expected coverage

New Hobart equipment typically ships with a manufacturer’s limited warranty. For many product categories the standard warranty is 12 months (parts and labor) from the date of purchase, with certain components such as gearboxes, motors, or sealed drive assemblies sometimes covered for longer periods under specific terms. Always register new equipment via the Hobart website and retain purchase invoices to establish warranty start dates.

If your machine is out of warranty, Hobart-authorized service centers will still perform diagnostics and repairs, but charges will apply. Typical warranty workflows: (1) technician verifies serial/model and purchase date, (2) technician runs factory diagnostic checks, (3) failed components are cross-checked with OEM parts lists and either replaced from stock or ordered. Keep copies of invoices and technician reports for warranty claims and future service audits.

Troubleshooting and diagnostics — what technicians do

Hobart technicians follow a methodical diagnostic approach: they verify electrical supply (amps/voltage), inspect control boards and sensors, check mechanical wear items (belts, bearings, seals), and perform functional tests under load. For electronic faults, they will capture error codes and cross-reference the Hobart service manuals or tech bulletins, which often specify step-by-step checks and firmware revisions.

Common initial checks you can perform before the service visit include confirming breaker/fuse state, measuring line voltage at the unit, ensuring proper water temperature and pressure for dishmachines, and confirming that safety interlocks (doors, lids) are not engaged. Documenting observed symptoms (sounds, smells, elapsed time to failure) reduces diagnostic time and lowers labor costs.

Preparing for a service call — what to have ready

• Model and serial number (photograph the rating plate).
• Date of purchase and dealer information (for warranty validation).
• Clear description of the problem, including when it started and any recent events (power outages, floods, unusual loads).
• On-site contact name, mobile phone, best hours for a technician, and access instructions (loading docks, security requirements).
• Photos or short video of the fault/operation — many techs can triage faster with imagery.
• Supply information: electrical panel labeling, water pump specs, detergent types and part numbers used in dishmachines.

Parts, costs and typical timelines

Authorized Hobart parts are engineered for compatibility; prices vary widely by component. Small wear items (belts, gaskets, switches) commonly range from $15–$75. Motors, gear assemblies, and control boards range from approximately $250 up to $1,500 or more depending on the model. Labor for an on-site service call typically ranges from $100–$300 per hour depending on region and contract terms. Keep in mind that rapid parts availability through a dealer network shortens mean time to repair (MTTR) from days to hours for common failures.

Typical timelines: a first-available service visit often occurs within 24–72 hours for non-emergency calls in urban areas; emergency or production-stopping failures are usually prioritized and can be dispatched same-day if regional capacity allows. For fleet customers, consider a preventive maintenance contract to schedule quarterly or semi-annual visits — this reduces emergency calls and extends equipment life by identifying wear before catastrophic failure.

Service contracts, KPIs and escalation

Preventive maintenance agreements are available through Hobart dealers and typically include scheduled inspections, cleaning, lubrication, parts discounts, and prioritized dispatch. Key performance indicators to include in contracts: response time (e.g., 8-hour, 24-hour), first-time-fix rate (target >85%), and parts availability SLA (48–72 hours for critical spares).

If a service interaction does not meet expectations, escalate via the dealer’s service manager and then to Hobart’s customer support channels listed on the manufacturer website. Maintain records of all calls, technician names, dates/times, and repair orders. For persistent reliability issues, request a factory field engineering review — Hobart sometimes issues technical bulletins or design remedies for chronic failures.

Common failure modes and preventive tips

• Mixers: worn planetary bearings and drive seals — schedule lubrication and inspect gearcase oil every 6–12 months; replace seals at first sign of oil seepage.
• Dishmachines: clogged inlet strainers, low water temperature, and worn door gaskets — perform weekly gasket checks and monthly water temperature/pressure verification.
• Slicers and food prep equipment: blade dullness and motor brush wear — implement a blade sharpening and inspection schedule (blade sharpening typically every 2–8 weeks depending on use).

Final practical recommendations

Register equipment immediately, photograph rating plates, and establish a relationship with a single Hobart-authorized service provider to centralize service history. For operations with multiple locations, standardize model purchases and maintenance intervals to drive down parts inventory and improve first-time-fix rates.

Use the Hobart website as your canonical resource for up-to-date warranty terms, technical bulletins and dealer locators. Consistent record-keeping and proactive maintenance are the most reliable ways to control total cost of ownership and keep commercial food equipment performing at required throughput levels.

What is the phone number for Hobart dish machine?

Call (888) 378-1338 or contact us online today with questions or for expert assistance.

Is Hobart an American company?

The Hobart Corporation is an American mid-market provider of commercial grocery and foodservice equipment.

What does Hobart service?

Hobart is dedicated to supporting you with all of your commercial kitchen equipment needs, and that includes service — whether it’s an emergency or simply routine maintenance to keep your systems running smoothly.

How do I contact Hobart?

Hobart Customer Service Teams

1. Phone: 800-424-1543, Fax: 800-541-6607, 7:00 AM – 5:00 PM EST.
2. Toll-Free: 800-346-2529 or 800-424-1543, Fax: 800-541-6607, [email protected].
3. Toll-Free: 888-489-9353, Fax: 800-363-7136, [email protected].
4. Phone: 937-332-5188, [email protected].

What is the phone number for Hobart City?

General enquiries

Business hours Monday to Friday 8.15 am – 5.15 pm	03 6238 2711
After-hours emergency services (including stormwater, roads, parks and bushland, floods and kunanyi/Mount Wellington Pinnacle Road conditions)	03 6238 2711
Phone payments (rates, parking, dog registrations only)	1300 886 745

Is Hobart a good company to work for?

Do people recommend working at Hobart Service? Overall, 67% of employees would recommend working at Hobart Service to a friend. This is based on 173 anonymously submitted reviews on Glassdoor.