Hi-Point Firearms Customer Service — Professional Guide

Contents

1 Hi-Point Firearms Customer Service — Professional Guide

Hi-Point Firearms customer service is centered on straightforward warranty support, factory repair work, and user guidance for one of the most cost-conscious firearm lines on the U.S. market. This guide explains how to contact Hi-Point professionally, what the published warranty covers, how to prepare a return (RMA), typical costs and repair times, and practical escalation paths if you need faster resolution. The goal is to give an owner or dealer working knowledge so visits to the repair desk and phone calls are efficient, documented, and safe.

The advice below is written from the standpoint of a professional armorer and customer-service specialist with field experience in small-arms warranty work. Exact policies can change, so always verify current contact details and warranty text on the manufacturer’s site (hipointfirearms.com) before shipping a firearm. Use the procedural checklists and timelines here to minimize downtime and prevent avoidable delays.

Contacting Hi-Point: Channels, Hours, and What to Have Ready

Hi-Point publishes its primary contact channels on hipointfirearms.com. The most reliable first step is the website’s contact form or the customer-service phone number listed there; phone support is typically staffed business days (commonly Monday–Friday, 8:00–17:00 local factory time). Email correspondence creates a paper trail — useful if you later escalate — and the site usually provides an email or online form for repair/tech inquiries.

Before calling, gather the firearm’s serial number, model, caliber, date and place of purchase (dealer or FFL), and clear photos of the issue. This reduces hold times and gets you an RMA or diagnostic guidance faster. If the firearm is to be returned, the customer service agent will ask for proof of purchase and may issue an RMA number and packing instructions; write down the agent’s name and the RMA expiration date (commonly 30 days from issuance).

Warranty, Registration, and What to Expect

Hi-Point’s published warranty language covers defects in materials and workmanship for the original purchaser; verify the current terms on the website before assuming coverage. Typical warranty policies require the original purchase receipt and the firearm’s serial number. Modifications (aftermarket barrels, altered triggers, or unauthorized repairs) frequently void warranty coverage; manufacturers commonly exclude damage caused by negligent handling, misuse, or unauthorized third-party alterations.

Registering a firearm with the manufacturer (if they offer registration) and keeping the original receipt accelerates warranty claims. Expect customer service to ask for: proof of purchase, a description of the problem, photos or video of the failure, and whether the firearm was used with factory-spec ammunition. Be prepared to accept that warranty resolutions vary — from a parts repair to full replacement — and that shipping costs for non-warranty repairs are typically billed to the owner.

Preparing a Repair Return (RMA) — Step-by-Step Checklist

When Hi-Point issues an RMA, follow their instructions exactly. Returns must be unloaded and shipped according to federal and state law. Many manufacturers require firearms to be shipped to or through an FFL dealer when crossing state lines; check ATF and state rules and coordinate with a local FFL if necessary. Insure shipments for the firearm’s current replacement value and use a traceable carrier (common carriers require declaration and insurance).

Documentation to include: copy of the sales receipt, a printed copy of the RMA, a written problem description with date(s) of occurrence, and photo(s) of the serial number and damage.

Packaging best practices: use the factory box if available, add 2–3 inches of foam/bubble wrap around the firearm, remove magazines and batteries (if optics are installed), and tape the RMA number to the outside of the shipping box. Label the package “UNLOADED FIREARM” inside the paperwork only; do not mark the outside of the box with weapon-identifying language if local regulations advise otherwise.

Shipping logistics: use signature required and insure to replacement value (Hi-Point handguns commonly retail $150–$300; carbines $300–$500 — insure accordingly). Keep carrier tracking numbers and photos of the packed contents until the return is complete.

Costs, Turnaround Times, and Common Repairs

Turnaround for warranty repairs in the small-arms industry typically ranges from 2–8 weeks from factory receipt to return shipment; atypical parts or heavy seasonal demand can extend that timeline. For non-warranty repairs, many shops will provide a written estimate: expect a diagnostic/bench fee (commonly $30–$75) plus parts and labor. Labor rates at factory service centers or independent gunsmiths generally run $60–$120 per hour depending on region and complexity.

Common issues reported on budget pistols and carbines: extractor breakage, deformed feed ramps, worn recoil springs, sight loosening, and occasional finish wear. Many of these are addressed with parts replacement or minor fitting; keep service notes and invoice copies for future warranty questions.

Parts availability: Hi-Point parts are widely used in the aftermarket and prices for common replacement parts are modest — springs and small parts often $5–$30; major components (barrels, slides, bolt assemblies) can range $40–$150. OEM part numbers and compatibility should be confirmed via the parts catalog on the manufacturer site before ordering independently.

Escalation, Third-Party Gunsmiths, and Legal Considerations

If a repair stall occurs, document every communication (dates, names, ticket numbers). Ask customer service for a written escalation — many manufacturers have a supervisor-level appeal process. If progress is insufficient after 30–60 days, consumers may file a complaint with the Better Business Bureau, the state attorney general’s consumer protection division, or seek mediation. Keep copies of shipping receipts and repair estimates; these are useful if you pursue a dispute.

Deciding whether to use a third-party gunsmith: independent smiths may provide faster turnaround but may void manufacturer warranty. Typical independent repair shops charge $60–$120/hour plus parts; estimate total non-warranty repairs at $100–$300 for most common problems. Finally, always comply with federal and state shipping rules: interstate firearm shipments typically must go to an FFL, and private shipments without proper transfer paperwork can violate federal law. When in doubt, coordinate returns and transfers through a licensed FFL dealer.