Hestra customer service — expert guide for owners, retailers and partners

Company background and customer-service philosophy

Hestra was founded in 1936 in the village of Hestra, Sweden, and over eight decades has specialized in manufacturing gloves for ski, work and everyday use. That long product history shapes Hestra’s customer-service approach: focus on product longevity, repairability and clear guidance on fit and care. When you contact Hestra support you are dealing with a company whose brand promise centers on durability and serviceability rather than disposable retail returns.

From a practical standpoint this means Hestra’s after‑sales model emphasizes two outcomes: identify manufacturing faults for warranty handling, and provide repair or refurbishment options for normal wear. Many owners report that contacting Hestra or an authorized dealer results in a repair estimate or clear next steps within a few days — the company’s service workflows prioritize preserving usable gloves rather than automatic replacement.

How to contact Hestra customer service (channels and best uses)

Primary contact should always start at the official Hestra website’s customer service section or the local authorized dealer: look for a “Contact”, “Repairs” or “Service” page on the site. For many countries Hestra maintains an online contact form and localized dealer listings; these pages are the authoritative source for current phone numbers, local offices and shipping addresses.

Use these contact channels depending on your need: warranty claim or suspected manufacturing defect — use the online form with photos and proof of purchase; repair request for wear & tear — use the repair/maintenance page or an authorized dealer; retail question or sizing help — contact the retailer where you bought the gloves. If you require immediate assistance about fit while at a retail counter, ask for an in‑store measurement and model comparison — Hestra staff and trained dealers typically measure hand circumference and compare models to minimize returns.

Valuable contact channels (high-value list)

• Official website contact form — primary method for warranty claims and documented requests; attach photos of seams, palms, labels and purchase receipt.
• Authorized dealers and national distributors — best for drop‑off repairs and in‑person sizing; dealers can often ship repairs directly to Hestra service centers.
• Email for follow-up — use the email address shown on the product warranty or website; always include model name, production code (if present on the glove label) and order number.
• Telephone support — available in some markets; use for urgent transactional questions (shipping status, lost parcels). Expect typical business‑hour availability (local time zone) and possible voicemail with a 24–72 hour callback window.

Warranty, repairs and typical timelines

Hestra’s practical warranty approach differentiates between manufacturing defects and normal wear. For defects clearly originating in materials or workmanship, companies like Hestra usually offer repair or replacement after evaluating photos and proof of purchase. Provide date and place of purchase, model name (for example “Army Leather Heli Ski”, “Fall Line” etc.), and clear photos — this speeds up evaluation and creates a record for the claim.

Typical timelines: initial acknowledgement within 24–72 hours after submitting a claim; visual evaluation and a decision within 5–14 business days depending on workload; repair turnarounds commonly range from 2–6 weeks once a glove is accepted for service. If a repair is chargeable, expect a written estimate. Repair costs vary by job: seam repairs and patching often run modestly (low tens of currency units), partial linings and leather replacement are higher — always request a cost estimate before authorizing work.

Returns, exchanges and retail procedures

Hestra as a brand largely relies on the retailer’s return policy for non‑defective returns. If you bought through an online store, consult that retailer’s stated return window (commonly 14–30 days) and keep original packaging and tags. For a manufacturing warranty, retain your proof of purchase and date — warranty claims without a receipt will take longer to process and may be declined.

If you need to exchange size: measure hand circumference at the knuckles (excluding the thumb) and hand length from wrist to middle fingertip. Provide these measurements when contacting customer service or the retailer; Hestra models vary in fit (some are roomier for layering, others are performance fit), so precise measurements reduce repeated exchanges and shipping costs.

Returns and repair checklist (practical steps)

• Gather documentation: purchase receipt, order number, photos of fault, glove model name/label code and date of purchase.
• Contact the seller first for returns within the seller’s return window; contact Hestra directly for warranty evaluation if the seller requests brand confirmation.
• If shipping for repair, pack the gloves to avoid damage in transit and use a tracked service; include a printed note with contact details, problem description and authorization to repair up to a stated amount.

Practical tips to get fastest resolution

When calling or emailing, use short, structured descriptions: model name, purchase date, country/retailer, problem description in one line, then up to three supporting photos attached. Example subject line: “Warranty claim — Army Leather Heli Ski — purchased 2024‑01‑15 at [Retailer] — torn palm”. This format speeds triage and reduces back‑and‑forth.

For travel or winter season urgency, inquire about local authorized repair partners or temporary replacement policies. Many Hestra dealers will provide expedited drop‑off or local tailoring to keep you on the slopes while a complete service is processed. Keep receipts for any temporary purchases if you intend to seek reimbursement under a valid warranty outcome.