Henry Ford customer service number — definitive guide

When someone types “Henry Ford customer service number” they are most often looking for Ford Motor Company’s consumer support line, but the phrase can also refer to The Henry Ford museum in Dearborn or the Henry Ford Health System hospitals. Below I outline the primary corporate customer-service contact for Ford owners, explain related hotlines (recalls, roadside assistance and digital support), and show how to verify or locate the correct number for the museum and healthcare system. Each section includes practical steps, exact web resources and the specific phone numbers you should try first.

This guide assumes you are calling about a vehicle issue (warranty, recall, billing, or technical help). If your need is healthcare or museum-related, skip to the section that follows. Read the “what to have ready” checklist before you call — that materially shortens resolution time and is used by Ford call agents to route your case correctly.

Ford Motor Company — primary customer service and official resources

For U.S.-based Ford vehicle owners the official Ford Motor Company customer service phone is 1-800-392-3673 (1-800-FORD-3673). Use that line for vehicle owner questions, warranty inquiries, parts ordering assistance and to request escalation to regional Ford support. The corporate customer-relations team will ask for your name, vehicle identification number (VIN) and dealer/service history to open a case. Keep paper or digital copies of service invoices if you plan to dispute a repair charge or warranty denial.

Key official web resources to use in tandem with the phone line are: owner.ford.com (your vehicle account, warranty & recall records), www.ford.com/support (product support, user manuals and recall guidance) and www.ford.com/owners for owner services. For safety defects and recall verification, cross-check with the National Highway Traffic Safety Administration recall database at www.nhtsa.gov/recalls or call NHTSA’s Vehicle Safety Hotline at 1-888-327-4236. When a recall applies, Ford will supply remedy details and certified repair locations at no charge for affected vehicles.

Specialized Ford services: Roadside, FordPass, warranty & dealer escalation

Roadside assistance, digital app support and dealer escalation are separate flows that often have distinct phone numbers or in-app channels. Roadside assistance is typically provided through your warranty or service contract: if you have Ford Protect or dealer-provided roadside coverage, check your owner documents or the FordPass app for the exact membership number to call — the FordPass app also supports in-app tow/assist requests and stores your digital owner documents and VIN for quick dispatch. If you have subscription services (e.g., FordPass Connect), customer support is available through the app and owner.ford.com.

If an on-the-lot dealer repair is unsatisfactory, escalate in this order: (1) ask for the service manager, (2) call Ford Customer Service (1-800-392-3673) and reference your repair order number, (3) request a regional field representative if unresolved. For extended warranty (Ford Protect) inquiries, ask for plan-specific claim numbers, covered components, and the out-of-pocket expense structure — authorized Ford Protect repairs must be completed at certified facilities listed on the Ford website.

Immediate contact points — official phone numbers and sites

• Ford Customer Service (U.S.): 1-800-392-3673 — owner & warranty support; prepare VIN.
• NHTSA (recall verification): 1-888-327-4236 and https://www.nhtsa.gov/recalls — confirm official safety recalls by VIN.
• Ford official websites: https://owner.ford.com (accounts & owner documents), https://www.ford.com/support (product support).

Other “Henry Ford” entities — museum and health system contacts and how to confirm

If your query relates to The Henry Ford museum (Greenfield Village, Henry Ford Museum of American Innovation) or to Henry Ford Health hospitals, the correct number is different and must be sourced from those organizations’ official websites. The Henry Ford museum’s official site is https://www.thehenryford.org and its Dearborn campus address is 20900 Oakwood Boulevard, Dearborn, MI 48124 — use the website’s “Contact Us” page to confirm the current ticketing and group-sales phone numbers. Museums frequently change box-office hours and phone lines seasonally, so verify hours before travel.

Henry Ford Health (hospitals and clinics) uses multiple phone numbers by location and service line; their corporate website is https://www.henryford.com where you can find main campus directories. The Henry Ford Hospital campus is on West Grand Boulevard in Detroit — use the site to locate the exact clinic or service line (billing, scheduling, patient relations) and the specific direct-dial number to reduce hold times. Avoid third-party directories for medical contact numbers — always confirm on henryford.com.

What to have ready before you call — checklist that avoids repeat calls

• VIN (17 characters), license plate and exact model/year — the VIN is the single most useful identifier.
• Repair order/service invoice numbers and dates; photos of the damage or problem if applicable.
• Dealer name, address and technician notes (if you were given any) — note the service writer’s name.
• Warranty or extended service contract number (Ford Protect or third-party coverage) and membership ID.
• Preferred outcome (refund, repair, escalation to field rep, replacement part) and any deadlines you face.
• Your contact details (phone, email) and best hours to be reached; note time zone for national calls.

Following this structured approach — call 1-800-392-3673 with VIN and service documentation, cross-check recalls at NHTSA (1-888-327-4236), and use owner.ford.com for digital records — will get you the fastest, verifiable route to resolution. If your intent was museum or healthcare contact, use thehenryford.org or henryford.com respectively to pull the exact, current phone line for the specific department you need.