How to find and use the Heartland Payroll customer service number

Where to locate the official customer service contact

If you need the Heartland Payroll customer service number, the single most reliable place to look is your Heartland account portal and the official Heartland Payroll website (https://www.heartlandpayroll.com). Account portals and invoices include the direct phone numbers for your assigned support team or account manager; those direct-dial numbers override any general corporate line. For new customers or prospects, the site’s “Contact” or “Support” pages list national phone lines, chat and e-mail entry points for product-specific help.

Avoid third‑party directories and ad-driven search results when you are seeking support for payroll issues (tax filings, ACH reversals, employee withholding). Always confirm any phone number you find against the number printed on a recent payroll invoice, your onboarding packet, or the “Support” tab inside your Heartland dashboard. Using the portal also gives you immediate access to your recent tickets, scheduled payroll runs, and the secure authentication methods you’ll need when you speak to a rep.

Which phone numbers you may encounter and what they handle

Heartland operates multiple support lines that serve distinct needs: Sales (new services and quotes), Implementation/Onboarding (setup, payroll import, mapping), Payroll Operations (run processing, tax deposits, returns), Tax & Compliance (filings, 941/940 issues), and Technical Support (web portal login, integrations, connectivity). When you call, listen to the voice menu choices and select the line that matches your immediate problem; transferring between departments can add 15–45 minutes to total resolution time in some cases.

There can also be regional or dedicated account team numbers for larger clients. Enterprise customers frequently have a named account manager and a direct dial for after-hours escalation. If you do not have a dedicated number in your paperwork, request an escalation path and a direct contact at the end of every call. Ask for a ticket number and an expected SLA (for example, “response within 4 business hours” or “resolution within 2 business days”) and get that in writing by e-mail.

How to prepare before you call

Good preparation shortens hold time and speeds resolution. Before you call, gather the information the agent will need to authenticate you and troubleshoot the issue: employer legal name, Heartland customer ID (from invoices), EIN, the exact payroll run date and run ID, last successful payroll date, bank account routing & last 4 digits for ACH questions, and any error codes or screenshot of the portal error. If the problem involves an employee, have the employee’s full name, last four of SSN, and pay period details ready.

Also prepare an outcome you want (refund, reversal, amended filing, expedited tax deposit, written escalation) and acceptable timing. That helps the agent propose specific actions rather than generic troubleshooting. If you expect a charge for a special request (for example, expedited tax filings or an off-cycle correction), ask for the fee schedule and require verbal confirmation of any costs before the agent proceeds.

• Checklist to have on hand: Heartland customer ID / invoice, EIN, payroll run date & ID, bank account routing + last 4 digits, employee name + last 4 SSN (if applicable), screenshots or exact error text, preferred contact number and e-mail, desired resolution and deadline.

Escalation paths, typical fees and service levels

There are three typical escalation levels: standard support (incoming queue), specialist/tax team (for deposit or filing issues), and account escalation (senior support or account manager). Ask for the escalation path and expected SLA when you report the issue. For critical failures (missed tax deposit, payroll funds not transmitted) request immediate escalation and an incident reference number; these are often treated as “priority incidents.”

Regarding fees, routine phone support for day‑to‑day payroll operations is normally included for contracted customers. However, non‑standard requests (rush filings, amended returns requiring manual intervention, or requests to stop/recall ACH after submission) may carry one‑time fees. If you rely on premium services — for example, a dedicated account team, extended hours support, or enhanced reconciliation services — those are usually part of a negotiated contract and priced per contract (commonly structured as a monthly retainer or a per‑employee surcharge). Always request a fee quote before accepting any paid remediation.

Alternative contact channels and best practices for follow-up

If phone lines are busy, use the Heartland portal’s secure messaging or support ticket system so all actions and responses are documented. For situations with financial exposure (failed tax deposits, immediate ACH reversals), follow up phone conversations with an e-mail to the support address provided and paste the ticket number and a short chronology. That creates a traceable paper trail if you need to escalate to executive or legal review later.

Document the call: write down the agent’s name, date/time, ticket number, actions promised, and the expected completion time. If deadlines are missed, use your documentation to request expedited remediation and, when appropriate, to request credits or fee waivers. Maintain a running log of major incidents for your CFO or board; that helps during contract renewals and demonstrates whether the support SLA has been met historically.

• Two quick templates: Phone opening: “Hello, I’m [Name], HR/Payroll at [Legal Company Name], Heartland Customer ID [#####]. Our payroll run on [date] failed to transmit; we need immediate assistance. My EIN is [##-#######]. Please create a priority ticket and provide the ticket number.” Email follow-up: include ticket number, steps promised, deadline, and preferred escalation contact.

Final practical tips from a payroll professional

Never call from a public Wi‑Fi network when discussing bank routing or employee SSNs and insist on secure authentication. Keep a current copy of your Heartland service agreement and fee schedule readily accessible so you can confirm what support is covered. During onboarding, request the direct dial numbers and an escalation contact list be recorded in your internal payroll run SOPs.

When in doubt, escalate politely: ask for a supervisor and a written timeline. That is the most effective way to get predictable outcomes for time‑sensitive payroll and tax issues. If you cannot resolve a high‑impact issue within the promised SLA, request an executive review and preserve all correspondence for audit and dispute resolution.

What is Heartland’s phone number?

+1 (844) 554-1275
Whether you’re facing an issue with your the rising Merchant Services fees, POS system, or have questions about your account, Heartland offers multiple support options: Heartland Phone Support: +1 (844) 554-1275 Available 24/7 for immediate assistance with urgent issues.

Does Heartland do payroll?

With Heartland, you can ditch the desk and take payroll with you.

How do I contact payroll?

Contacting HMRC about Payroll

1. Employer Helpline – 0300 200 3200.
2. Employee Helpline – 0845 300 0627.
3. Frequently asked questions.

How do I contact Heartland Payroll?

We’re Here to Help
Call us at (855) 458-8560 or submit the form below and we’ll be in touch ASAP.

How do I contact payday payroll?

Payday Payroll contact info: Phone number: (757) 523-0605 Website: www.paydaypayroll.com What does Payday Payroll do?

What company uses Heartland Payroll?

List of companies using Heartland Payroll in United States

Company	Country	Industry
Continental Finance Company, LLC	United States	Financial Services
Path of Life Ministries	United States	Civic And Social Organizations
Chagrin Lagoons Yacht Club	United States	Restaurants
Blue Marble Space	United States	Non-Profit Organizations