Hawaiian Telcom Customer Service Number — Complete, Practical Guide

Primary contact numbers and when to call

For the fastest resolution of account issues, billing questions, service activations and technical problems, Hawaiian Telcom lists its main contact options on its official site (https://www.hawaiiantel.com). The two core telephone lines most customers use are the local Honolulu office at (808) 643‑3456 and the toll‑free customer care line 1‑800‑643‑3888. These lines route to account specialists who can handle billing, plan changes, new service orders and most trouble tickets.

Retail store hours and specialty departments vary by island; typical retail storefront hours (for in‑person account setup, equipment pickup and returns) run Monday–Saturday, approximately 8:00 AM–6:00 PM HST, while critical technical outage reporting is staffed 24/7. Because hours and routing change seasonally, always confirm current hours on the company’s support page (https://www.hawaiiantel.com/support) before visiting or calling.

Direct lines for specific needs

To save time, use department‑specific numbers and pages. For example, new residential or small business orders and promotions are best started online at hawaiiantel.com/deals and then confirmed by phone via 1‑800‑643‑3888. For enterprise connectivity, dedicated sales and provisioning teams are available; ask the operator to transfer you to “Business Sales” or use the enterprise contact form at hawaiiantel.com/business.

For outage reporting and real‑time network status, Hawaiian Telcom provides an outage map and ticketing on their support portal. If you suspect a fiber or voice outage, call the 24/7 technical line first (use the toll‑free number) and be prepared to provide your service address, account number and the exact time you first noticed the problem so the technician can correlate alarms with local equipment logs.

• Quick contact cheat‑sheet: Toll‑free customer care 1‑800‑643‑3888 (general & billing); Local Honolulu (808) 643‑3456; Support & outage portal https://www.hawaiiantel.com/support; Business sales & enterprise via https://www.hawaiiantel.com/business.
• In‑person: Confirm storefront locations and hours on hawaiiantel.com/stores before you go; some islands have limited storefront availability and require appointments for installations or equipment returns.

How to prepare before you call

Preparation reduces hold times and avoids repeat calls. Have these items ready: your Hawaiian Telcom account number (found on your bill or online account), the service address (complete with apartment/unit), account holder’s last four digits of SSN or PIN for verification, and the make/model and serial number of any customer‑owned equipment (ONT, router, gateway). If the problem is technical, run a speed test from a wired device (speedtest.net recommended) and note the measured download/upload speeds and test time.

If you are calling about an installation or move, know your desired installation window (three preferred dates/times improves scheduling), whether you need inside wiring, and if you require a static IP or business class SLAs. For billing disputes, have copies (PDF or photo) of the specific invoices or charges you contest and the billing cycle dates; this lets the agent file a formal dispute and provide a reference number immediately.

Escalation path and formal complaints

If frontline support cannot resolve an issue, request escalation to a supervisor or a specialist team and ask for a formal ticket or reference number (agents should provide one). For unresolved billing or service quality disputes, Hawaiian Telcom maintains an internal escalation ladder: Tier 1 agent → Supervisor → Executive Customer Relations, then external options such as the Hawaii Public Utilities Commission if the dispute remains unresolved. Keep a timeline of calls (date, time, agent name) — regulators and executive teams will require that detail.

For accessibility or TTY services, request specialized support when you call; Hawaiian Telcom documents alternate formats and relay services on the accessibility section of their site. If you need a mailed paper bill or have mobility limitations for technician visits, notify the agent up front so the appointment scheduler can allocate additional time or alternate arrangements.

In‑person locations, mailing addresses and equipment returns

Hawaiian Telcom maintains storefronts on Oahu and selected outer islands for device pick‑ups, returns and in‑person customer service. Because retail footprints change, confirm the nearest store and its address via hawaiiantel.com/stores before making the trip. If you need to return leased equipment (ONT, TV gateway), the website lists authorized drop‑off locations; returns by mail require specific RMA instructions from customer care to avoid unreturned‑equipment charges.

For written correspondence or corporate matters, the corporate mailing address commonly used in customer communications is Hawaiian Telcom, PO Box 2200, Honolulu, HI 96841 (verify on the bill or web contact page). For in‑person escalations or legal notices, the corporate office is on Oahu — check hawaiiantel.com/contact for the current street address and hours to ensure proper delivery and receipt confirmation.

Practical tips to speed up resolution

When you call, state the problem concisely and provide the ticket number if you have one. Use clear timestamps (“service went down at 07:12 HST on 2025‑08‑28”) and include whether the issue is affecting a single device, a single service (voice or broadband) or multiple services. If the agent asks you to reboot equipment, do so while on the call and report the LED sequence and any error messages — that real‑time feedback accelerates diagnostics.

• Pre‑call checklist: Account number, service address, preferred callback number, device serial/MAC, recent speed test results (date/time), photos of line/connectors if visible, and payment method if resolving billing.

What is the best internet provider in Hawaii?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview In Honolulu, Hawaiian Telcom is generally considered the best internet provider, particularly for those seeking fiber internet with symmetrical upload and download speeds. Spectrum also offers strong cable internet service with wider coverage in the area. If neither of those is available, T-Mobile 5G Home Internet can be a decent alternative.  Here’s a more detailed breakdown:

• Hawaiian Telcom: Opens in new tabThey are known for their fiber internet service, which provides fast and reliable speeds, including options for symmetrical upload and download speeds, which are ideal for tasks like video conferencing or online gaming. 
• Spectrum: Opens in new tabThey offer cable internet service, which is widely available in Honolulu and provides good download speeds. However, their upload speeds may be significantly lower than Hawaiian Telcom’s fiber service. 
• T-Mobile 5G Home Internet: Opens in new tabIf you can’t get either Hawaiian Telcom or Spectrum, T-Mobile 5G Home Internet offers a good, low-hassle option for broadband internet. 

Factors to consider when choosing:

• Availability: Check which providers are available at your specific address, as coverage can vary. 
• Speed: Consider your internet usage needs. If you need fast upload speeds for work or gaming, Hawaiian Telcom’s fiber service might be the best choice. 
• Price: Compare the pricing and plans offered by each provider to find the best value for your needs. 
• Customer service: Research the customer service reputation of each provider, as this can be important if you encounter any issues. 

AI responses may include mistakes. Learn moreBest Internet Providers in Hawaii – CNETJul 7, 2025 — Spectrum is the best high-speed internet source throughout much of Hawaii, but Hawaiian Telcom’s fiber service could be…CNETBest Internet Providers in Honolulu, Hawaii – CNETJun 26, 2025 — Hawaiian Telcom is CNET’s pick for the best internet service provider in Honolulu. It offers affordable pricing, nearl…CNET(function(){
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What is the phone number for Hawaiian Electric customer service?

(808) 548-7311

Which internet is better, Spectrum or Hawaiian Telcom?

Spectrum is the best high-speed internet source throughout much of Hawaii, but Hawaiian Telcom’s fiber service could be the better value if available at your address. If neither offers service where you live, T-Mobile Home Internet is a decent option for low-hassle broadband.

How do I directly talk with a Hawaiian Airlines representative fast?

If you require additional information, please contact our Reservations Department at 1-800-367-5320 (For guests with hearing or speech disabilities (TTY): Dial 711 for relay services) or you may submit a request online for assistance.

How to pay your Hawaiian Telcom bill?

Go to hawaiiantel.com/myaccount and register or log in.. At the Account Overview page – click the ‘View & Pay Bill’ button to make a One-time payment.

How do I contact Hawaiian Tel customer service?

We can help with issues concerning your account, set up new accounts, make changes to existing accounts, and answer any general sales and service questions. Please see the list below for helpful contact numbers. 24 hour Internet Service Tech Support – 643-4375.