Havaianas Customer Service — Expert Guide for Consumers and Retailers

Overview and quick facts

Havaianas, launched in 1962 by Brazilian footwear company Alpargatas, is an international leader in rubber flip‑flops. The brand is sold in more than 100 countries and operates both direct e‑commerce channels and wholesale/distribution partners worldwide. The global brand hub is reachable at https://www.havaianas.com and corporate information at https://www.alpargatas.com.br.

Customer service varies by market (language, hours, law) and is centrally coordinated through regional web portals. Typical e‑commerce metrics to expect when you engage: response acknowledgement within 24–72 hours, online return windows commonly set at 30 days for non‑defective goods, and refund processing of 5–14 business days after the return is received and inspected.

Primary contact channels and essential information to have ready

When contacting Havaianas customer support, choose the channel that matches your issue: order problems are fastest handled via the order management area on your regional Havaianas site; product defects usually require photographic evidence and product identifiers; and corporate or wholesale enquiries should be routed to Alpargatas’ trade or investor relations contacts. Social media (Instagram: @havaianas, Facebook: /havaianas) is effective for general inquiries but slower for order resolution.

To accelerate any interaction, prepare these items before you call, email, or submit a web form: order number, purchase date, payment method (last four digits of card), SKU or product code, a clear photo of the product (if defective), and the shipping/tracking number. Keep copies of chat transcripts, email threads, and the return tracking number until your refund posts to your account.

• Contact channel: Regional website contact form (start at https://www.havaianas.com → choose country → Contact Us). Best for attaching photos and getting a ticketed response.
• Phone: Local phone numbers are listed on each country page; call during business hours (commonly 09:00–18:00 local time) for urgent order issues. Expect voicemail or call‑back if volumes are high.
• Email/social: Use the official contact form or the customer service email shown on your country page to ensure ticket creation; public DMs (Instagram/Facebook) are useful for visibility but should be followed up in private with order details.
• In‑store: Most Havaianas boutiques and authorized retailers can exchange or accept returns subject to store policy—always bring the original receipt and tags.

Returns, exchanges and warranty practice — what to expect

For online purchases, Havaianas’ common practice across many markets is a 30‑day return/exchange window for unworn merchandise with original packaging and proof of purchase. Refunds are typically issued to the original payment method; after the company processes the return, it can take an additional 3–10 banking days for funds to appear depending on the bank and card network.

Defects and manufacturing issues are treated differently from buyer’s remorse. Havaianas will generally request photographs, a description of the fault, and sometimes a short inspection period. Warranty coverage and duration vary by jurisdiction and local consumer law; many regions apply statutory consumer protections for at least 6–12 months. If you suspect a manufacturing defect, raise the claim immediately and do not alter the product.

Step‑by‑step process for returns and defect claims

Follow this prioritized process to minimize delays: (1) check your country’s returns policy on the Havaianas regional site; (2) log into your account and initiate a return or file a support ticket; (3) include order number, photos and a short explanation; (4) follow the return shipping instructions provided (prepaid label or customer drop‑off) and retain tracking; (5) wait for confirmation of inspection and refund or replacement.

• Initiate: Use the online returns portal or contact form within 30 days (for standard returns). For defects, open a warranty claim immediately and attach clear close‑up photos plus a full‑length photo showing size tag.
• Ship: Use the provided prepaid label if supplied. If you pay for return shipping, keep the receipt — it may be refundable for approved defects.
• Processing: After receipt, allow 5–14 business days for inspection and refund/replacement decision; refunds go to the original card or payment method.
• Escalation: If no satisfactory reply in 48–72 hours after a ticket update, request escalation and a case reference number; use that number in any further correspondence or payment disputes.

In‑store policies, wholesale queries and corporate contact points

Physical Havaianas stores and official stockists have location‑specific policies: many accept immediate exchanges on the spot but will route refunds through head office for online orders. Use the site’s Store Locator to find addresses and in‑person hours for the boutique where you purchased. Keep in mind prices and promotions can differ between e‑commerce and retail—basic Havaianas models in the US typically retail between $18–$30, while limited editions or platform styles often range $35–$65.

For wholesale, retail partnerships, or investor relations, contact Alpargatas through the corporate site (https://www.alpargatas.com.br). Corporate channels handle B2B pricing, minimum order quantities, distribution agreements and trademark/licensing matters; these enquiries usually require a formal request with company registration, tax ID, and a description of distribution territory.

Practical tips for faster resolution and buyer protection

Document everything. Save order confirmations, screenshots of product pages (price and SKU) at time of purchase, shipping receipts and correspondence. If you suspect fraud or non‑delivery after 7–14 days past the expected delivery date, open a claim with the carrier and notify Havaianas with the carrier’s tracking details to trigger an investigation.

If a resolution stalls, use consumer protection routes: national consumer agencies, your card issuer’s chargeback process (typically within 60–120 days of the transaction depending on card network) or small claims court for higher‑value disputes. Keep communications factual, chronological, and supported by photos and document copies to maximize your chances of a quick, favorable outcome.

Do Havaianas have a lifetime warranty?

2 years movement only. If you’re in need of repair, contact our Customer Experience Team first and we will organise the repair on your behalf. 6 month replacement guarantee on all Havaianas.

How long should Havaianas last?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The lifespan of Havaianas flip-flops varies, but they generally last several months to a few years with proper care and depending on usage. Factors like frequency of wear, type of activity, and environmental conditions (like terrain) significantly impact their durability.  Here’s a more detailed breakdown:

• Frequency of use: Frequent wear will naturally lead to faster wear and tear. 
• Type of use: Wearing them for strenuous activities like hiking or sports will shorten their lifespan compared to casual, everyday use. 
• Terrain: Walking on rough surfaces like gravel or asphalt will cause more abrasion than smooth surfaces like sand. 
• Care: Proper cleaning and storage can extend their life. 

Customer experiences vary:

• Some customers report Havaianas lasting for years, even a decade or more. 
• Others have experienced them breaking within a year, or even a few months. 
• Some say the quality can vary between different batches or retailers. 

Tips for maximizing lifespan:

• Choose the right pair: Consider the activity you’ll be doing and choose a style with reinforced straps and a durable sole. 
• Avoid strenuous activities: Save your Havaianas for casual wear and opt for more durable footwear for sports or hiking. 
• Clean them regularly: Soak them in soapy water, scrub gently with a soft sponge, and rinse thoroughly. 
• Store them properly: Interlace the straps to prevent twisting and damage, and store them in a cool, dry place. 

AI responses may include mistakes. Learn moreMy last pair of Havaianas lasted 15yrs. I bought these 9months ago.Oct 15, 2019Reddit · r/BIFLfailsAre Havaianas worth it, or are cheaper thongs good enough? – RedditSep 22, 2013 — My last pair of Havaianas lasted 15yrs. I bought these 9months ago.Reddit(function(){
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How do I contact Havaianas?

Call us to this local telephone number +442039324749 or contact us through our online contact form and we will respond you as soon as possible. Max.

Where can I return Havaianas?

Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging – attached tags and/or shoe box. Refunds will be issued to the original form of payment.

What to do with broken Havaianas?

It’s simple! Drop off your used Havaianas or any other old flip flops in our reCYCLE bins and we will recycle them for you. You can locate a bin at all Havaianas stores or at some of our in-person events!

Is Havaianas a Filipino brand?

Havaianas (stylized in all lowercase) is a Brazilian brand of flip-flop sandals created and patented in 1962. The brand was founded by Brazilian manufacturer Alpargatas S.A. Inspired by the Japanese zori sandals, Havaianas became the first mass-produced flip-flops made out of rubber.