Harrods customer service number — authoritative guide

Harrods’ primary point of contact for telephone enquiries is the central switchboard: +44 (0)20 7730 1234. That number connects callers to the store’s live operators who can route you to specific departments (e.g., Fashion, Fine Jewellery, Food Halls, Personal Shopping), Collections/Click & Collect and Guest Relations. For many matters — product enquiries, order status, gift-wrapping or in-store appointments — the switchboard is the fastest single number to call from inside or outside the UK.

Because Harrods handles high-value goods and international shipments, the customer support workflow is more structured than a typical high‑street retailer: calls are triaged, logged against an order or customer record, and escalated to specialist teams (repairs, bespoke orders, watch servicing) when necessary. If you require guaranteed expert advice (repairs estimate, authentication, bespoke tailoring), ask to be referred to the relevant department and request a reference number for follow-up.

Direct contact points and where to find them online

Harrods maintains an official customer service portal with department-specific contact methods, order tracking and returns instructions. The primary online hub is: https://www.harrods.com/en-gb/customer-service — use that page to access Live Chat, email forms and the returns portal. For secure order-related actions (cancelling, exchanges, tracking international shipments) Harrods will always ask for either an order number (e.g., H123456789) or the email used at purchase.

International customers and private clients often prefer written or scheduled contacts (email or booked call) because of time zones and documentation. Written correspondence also creates a paper trail that helps with customs documentation and insurance claims when shipping high-value items overseas. If an issue involves warranty, authentication or repair, request the department’s internal job number as well as the main enquiry reference.

• Main switchboard (London): +44 (0)20 7730 1234 — for department transfers and general enquiries.
• Official website & customer service hub: https://www.harrods.com/en-gb/customer-service — Live Chat, returns portal, FAQ and contact forms.
• Store address (for returns/repairs & in-person appointments): Harrods Ltd, 87–135 Brompton Road, Knightsbridge, London SW1X 7XL — use this exact address on courier labels and customs paperwork.
• Click & Collect and order tracking: accessible via your Harrods account on the website; order confirmation emails contain the specific collection code and opening-window details.

Store opening hours, in-store services and appointments

Harrods traditionally opens Monday–Saturday 10:00–21:00 and Sunday 11:30–18:00, but hours can change seasonally and across concessions — always check the website or call the main switchboard before travelling, especially around public holidays (Christmas, Bank Holidays) when hours are reduced. Personal Shopping, Salon and Bespoke services usually operate by appointment; some departments (e.g., Watches & Jewellery) open slightly earlier on weekday mornings for private viewings.

Key in-store services that customer service can arrange over the phone include: Personal Shopping appointments, private viewings for high-value art or jewellery, gift-wrapping, same-day Flowers & Food Hall delivery within London, and watch/bag repair intake. For private client requests (private dining, store hire, sourcing rare items) customer service will route you to Harrods’ concierge and events teams who typically require a written brief and deposit to confirm bookings.

Returns, refunds, shipping, warranties and VAT considerations

Harrods’ online purchasing and returns rules are stated on the customer service pages; as a working rule-of-thumb, most non-sale items bought online can be returned within 28 days in original condition for a refund — exchanges and store credit options are also offered. Always retain the original packaging, tags and the order confirmation email (order number). For click & collect purchases, check whether the item must be returned via Post or back to the store counter where it was collected.

For international purchases you will need to confirm who bears the return shipping cost — Harrods will often provide a returns label for UK returns; international returns may require you to arrange secure tracked courier service (DHL/FedEx/UPS) and include customs paperwork. Ask customer service to provide an RMA or returns authorization number and the exact returns address (some repairs/returns are handled off‑site and have a different postal address).

VAT and tax-free shopping: rules changed after 2020 and vary by customer residency and shipping destination. If you are a non-UK resident, ask customer service for the current VAT reclaim method before purchase — Harrods can advise on whether tax refunds are processed at point-of-sale, via courier, or require a pre-paid customs invoice. For high-value items (jewellery, watches) Harrods may supply an export invoice and assist with documentation required by customs authorities.

How to call Harrods customer service effectively and escalate if necessary

When calling +44 (0)20 7730 1234, have the following ready: order number, payment method (last 4 digits), exact product SKU/name, date/time of purchase and any shipping/tracking numbers. For returns or repair enquiries, prepare photographs of damage and the item’s serial numbers. This reduces transfer times and increases chance of first-call resolution.

If you need escalation, request a named contact and an internal reference number; escalate to Guest Relations if the response is unsatisfactory — ask for an estimated timeline (e.g., 48–72 hours for initial reply). Keep all correspondence (emails, screenshots of chat transcripts) and note the agent’s name and time of call for reference in subsequent communications.

• Top practical tips: call early morning (10:00–11:30) midweek to avoid peak queues; use the online contact form for complex cases to get a written record; request a case/reference number on every contact; if shipping internationally, request customs/export paperwork copy before dispatch.

Final practical notes and verification

Always verify the phone number and operational details on Harrods’ official website before acting: https://www.harrods.com. Because department responsibilities and opening hours can change, the website and Live Chat remain the most reliable source for real-time changes, temporary closures and holiday arrangements.

If you are dealing with high-value goods, insist on documented confirmations (job numbers, collection receipts, insured courier details). Harrods operates with a high level of service orientation; a measured, documented approach (photos, order numbers, written confirmations) will ensure the fastest and most secure outcome when using their customer service channels.

Does Harrods do a refund?

Harrods offers a full refund (excluding delivery costs) on any items in relation to which a return was raised (in accordance with section 9.3) within 14 days from the day after the date you received the Order, and returned within 14 days thereafter (unless otherwise required by applicable law). 10.3.

Does Harrods have good Customer Service?

Customer Service employees have rated Harrods with 4.3 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service professionals have an excellent working experience there.

Does Harrods ship to the US?

Even though Harrods doesn’t ship directly to all countries, MyUS has helped millions of online shoppers buy from Harrods by providing MyUS members with a UK shipping address (and a US sale tax-free address).

What is the most expensive item at Harrods?

1 – H2 Yacht – $165 million Since the Qatar’s Royal family took over the luxury department store, they are offering super yachts, in agreement with the well known yacht making company Watkins. Other models are also available. 4.

What is the phone number for Harrods Customer Service?

To receive a full refund, please contact our Customer Service team on +44 (0)20 7730 1234. Alternatively, you can email us at [email protected].

Why is Harrods so Egyptian?

In 1985, House of Frasier sold Harrods department store to Egyptian businessman Mohammed Al-Fayed. Al-Fayed introduced the Egyptian room in Harrods in which he displayed two busts of himself, as well as two memorials to his son Dodi and Princess Diana, who both died tragic deaths in a car accident.