Harbor Breeze customer service number — definitive guide

Primary contact and official channels

Harbor Breeze is a private‑label ceiling fan brand sold through The Home Depot; for warranty support, replacement parts, returns and technical help the primary point of contact is Home Depot Customer Service. The main Home Depot customer service number is 1‑800‑466‑3337 (1‑800‑HOME‑DEPOT). For many Harbor Breeze issues — missing parts, defective motors, or installation questions — Home Depot will handle the case or route you to the appropriate parts vendor or manufacturer representative.

Online support and case initiation are available at Home Depot’s customer pages: https://www.homedepot.com/c/Customer_Service and product support/returns information at https://www.homedepot.com/c/Returns. If you need to escalate to corporate for unresolved cases, The Home Depot corporate headquarters address is 2455 Paces Ferry Rd SE, Atlanta, GA 30339; include your ticket number and proof of purchase when you write or visit.

What to have ready before you call

Having the right data at the start reduces resolution time. Locate the fan’s model number and SKU (usually on a label inside the canopy above the ceiling plate or on the motor housing), the purchase receipt or order number, and the date you bought the fan. Typical Harbor Breeze fan SKUs begin with retailer prefixes found on the Home Depot product page; if you ordered online, include the homedepot.com order number or email confirmation.

Also prepare clear photos: one of the whole fan installed, a close‑up of the label with model/SKU, and any visible damage or fault (blade wobble, burned motor, wiring marks). If the problem is electrical — e.g., humming, intermittent operation — note the circuit details (breaker size, presence of a dimmer, whether the fan is on a dedicated circuit). These technical notes allow Tier‑1 support to escalate to parts or technical teams without repeated callbacks.

Practical phone script and escalation steps

• Call 1‑800‑466‑3337 and state: “I have a Harbor Breeze fan, model [model number], purchased on [date], and I need parts/warranty/service.” Ask for a case/ticket number and the expected SLA for parts or follow‑up.
• If the initial agent cannot resolve within one call, request escalation to the Home Depot appliance/ceiling‑fans team and ask for an estimated resolution date. Keep the ticket number and the agent’s name for reference.

Replacement parts, typical costs and availability

Most Harbor Breeze replacement components are distributed through Home Depot parts channels or third‑party parts sellers. Typical retail price ranges (approximate as of 2025): blade sets $15–$45, remote control kits $25–$60, replacement housings or motors $60–$200 depending on compatibility and whether a reconditioned motor is used. For exact part numbers, Home Depot parts specialists use the fan model to pull a parts diagram and can often ship parts within 3–7 business days.

If Home Depot cannot supply the specific OEM part, they will usually offer a compatible universal component or a refund/return. When ordering parts, ask the agent to email the part SKU and a shipping estimate. Keep in mind shipping can add $6–$15 unless the order meets Home Depot’s free shipping thresholds or the part is shipped from a local store for in‑store pickup.

Returns, refunds and warranty considerations

Handle returns at the Home Depot store where you purchased the fan or request an online return through your homedepot.com account. Home Depot’s standard return window for most household items is 90 days; exceptions and extended policies (Pro, holiday periods) exist — confirm the exact window on your order page or the returns URL. For defective units within the warranty period referenced on the included paperwork, ask Home Depot to initiate a warranty claim and to provide instructions for returning the defective unit or scheduling a parts replacement.

If a fan requires a motor replacement that involves licensed electrical work, Home Depot may instruct you to arrange electrician services locally. When requesting reimbursement for labor under warranty, obtain written authorization from Home Depot or the warranty administrator before hiring a contractor; otherwise reimbursement is unlikely.

Fast troubleshooting checklist (what agents will ask)

• Model/SKU and serial (photograph the label), proof of purchase (order number/receipt), date of installation.
• Symptoms and first occurrence date (e.g., “motor humming since 2024‑11‑02,” “blade wobble >1/4 in”), photos/videos showing the issue, and any prior troubleshooting steps taken (blade balancing, wiring checks, capacitor replacement).

Who makes Harbor Breeze fans?

Hong Kong China Electric Appliance Manufacture Company, which makes fans sold under both the Harbor Breeze and Honeywell brand names, has received 60 reports of the blades detaching during use, three of which resulted in damage to drywall.

Is there a recall on Harbor Breeze ceiling fans?

Anyone with this ceiling fan should contact the company and and request a new owner’s manual. And light kit label to help ensure. Correct installation.

Are Harbor Breeze fans smart?

The remote control features a smart sync technology that allows you to easily adjust the fan’s speed and direction from the comfort of your couch. It’s compatible with most Harbor Breeze ceiling fans and requires batteries to operate.

How do I contact Harbor Breeze?

And customer support headquarters at 888-5672055. For warranty claims and written correspondence Lowe’s also provides email support options.

Does Breeze have a customer service number?

Let’s chat. While we don’t have a phone number to call, you can text us at 501-273-3931, message us through in-app chat, or click the Contact Us Now button at the bottom of this page. Messaging & data rates may apply.

Is Harbor Breeze owned by Lowes?

Since Harbor Breeze is a Lowe’s brand, finding the real manufacturer is difficult at best. The warranty is basically guaranteed by Lowe’s.