Hanover Customer Service Number — Complete Professional Guide

This guide is written for agents, policyholders, and business partners who need accurate, practical information about contacting The Hanover Insurance Group for service, claims, billing and corporate inquiries. It consolidates the most useful contact channels, what to expect when you call, and how to prepare to resolve issues quickly. Wherever I give a specific phone number or address I also indicate where to verify that detail (official policy documents or the company website at https://www.hanover.com).

The Hanover is a national insurer with operations across personal lines and commercial lines. Typical interactions fall into five categories: new business and quotations, policy servicing and billing, first notice of loss (claims), agent/broker support, and corporate or investor relations. Below you will find direct guidance and practical steps you can use immediately.

Primary contact numbers, website and corporate address

For immediate claims reporting and urgent policy matters, The Hanover provides dedicated phone lines. Publicly listed contact points you can use as starting points are: Claims (U.S.): 1-800-628-0250; Corporate switchboard (Worcester, MA): +1 (508) 855-1000. Always verify the exact line for your product on your policy declarations page or via the official site at https://www.hanover.com/claims or https://www.hanover.com/contact.

The Hanover headquarters mailing address used for legal notices and corporate correspondence is: The Hanover Insurance Group, Inc., 440 Lincoln Street, Worcester, MA 01653. For most administrative issues you will be routed to a regional service center; premiums, billing cycles, and agent contacts are typically handled through your appointed agent or the regional office shown on your policy documents.

Quick contact channels (high-value list)

• Claims (U.S.): 1-800-628-0250 — 24/7 reporting for many personal and commercial lines (verify product-specific hours on hanover.com).
• Agent/Broker Services: Use the agent portal or the telephone number printed on your insurance ID card; agents also call broker support via regional service center numbers listed on hanover.com.
• Billing & Payments: Use the online payment system at https://www.hanover.com/pay or call the billing number printed on your invoice; e-payments often post within 24–48 hours.
• Roadside Assistance (if in your auto policy): contact the phone number on your ID card or the mobile app for in‑the‑moment help; typical winch/tow authorization limits and per‑incident caps are shown in your coverage summary.
• Corporate/Investor Relations: The Hanover’s investor relations details and SEC filings are available at https://www.hanover.com/investors and through the corporate switchboard +1 (508) 855-1000.

When to call vs. use online self-service

Call the customer service number when you need an immediate, human action: to report an active loss, dispute a billing charge, arrange emergency property protection, or when underwriting exceptions are required. For example, reporting a property claim after a storm or arranging an emergency tow requires a phone call so adjusters and emergency contractors can be deployed; these workflows are prioritized and routed through a live claims intake team.

Use Hanover’s online tools for routine tasks that are faster without a call: pay a premium, print an ID card, view the policy declarations, download billing history, or submit non-urgent evidence. The Hanover online portal and mobile app typically allow policy changes that do not require underwriting review and can process payments that post within 1–2 business days.

What to have ready when you call Hanover customer service

To minimize hold times and accelerate resolution, prepare the following before dialing: your policy number (10–12 characters), the VIN for auto claims or the address and year built for property claims, date/time of the incident, a brief damage estimate, and any police or incident report numbers. If you are an agent calling on behalf of a client, have your producer code and client authorization documentation available.

Expect the initial call intake to take 8–20 minutes on average for a claim: the representative will capture claimant details, assign a claim number (e.g., CLM-2025-xxxx), explain the deductible and coverage limits, and provide the next-step timeline. For billing or account inquiries, calls often resolve in 5–10 minutes when you have the invoice number and payment method at hand.

Service levels, typical response times and cost considerations

Hanover’s customer service performance varies by product and region; typical same-business-day response for claims is common for commercial lines with an emergency dispatch, while non-emergency personal-lines claims are triaged and assigned within 24–48 hours. Expect written acknowledgment of a claim by email or mail within 3–5 business days and an initial adjuster inspection scheduled within 3–10 business days for standard property losses.

Costs you will encounter when dealing with customer service: policy deductibles (e.g., $500–$2,500 for homeowners), service fees only where contractually allowed, and potential out-of-pocket costs for emergency mitigation that may be reimbursed subject to policy terms. If you need an estimate for repair, Hanover typically authorizes vendor estimates or provides a list of preferred contractors; authorization levels and repair thresholds are stated in your policy endorsement.

Best practices and verification

Always verify the customer service number on your policy declarations page or the specific product page at hanover.com. Keep digital copies of claim numbers, photographs, and receipts—these reduce disputes and accelerate settlement. If you are dissatisfied with a service outcome, escalate first to a supervisor, then to the regional claims manager, and finally use the formal written complaint process described on the Hanover website; regulatory complaint contact information for each state insurance department is also listed on state.gov portals.

For the latest, product-specific phone numbers, hours of operation and mobile app links, visit https://www.hanover.com/contact or log in to your Hanover online account. Verifying contact information before sharing personal data prevents fraud and ensures you reach the right team for fast resolution.

Is Hanover a good insurance company?

The Hanover earned 4 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

What number is 1 800 468 3466?

Claims Center | National General Insurance. Need to report a claim? We can walk you through the process online or you can call 1-800-468-3466. 1-800-468-3466.

What kind of insurance is Hanover Insurance?

Hanover Insurance

Company type	Public company
Key people	John Roche (President and Chief Executive Officer)
Products	Casualty insurance, Property insurance
Number of employees	6500 (2022)
Website	www.hanover.com

What is the phone number for insurance house 24 hour customer service?

All other inquires, please or call us at 1-800-282-7024.

Who owns insurance direct?

the Allstate family
Direct Auto is proud to be part of the Allstate family, but our story begins back in 1991. When Direct Auto Insurance opened its doors in Nashville, Tennessee, its mission was to serve all customers (regardless of their driving, insurance, or credit history) better than the competition.

How do I contact the Hanover insurance company?

1-800-626-6601.