Hand & Stone Customer Service Phone Number — How to Reach the Right Person Quickly

Summary: Who answers the phone and why you should call

Hand & Stone Massage and Facial Spa is a franchised network of locally owned spas; because of that structure, the person who can best help you is usually the manager at your local Hand & Stone location. Common reasons to call include booking or changing appointments, checking membership balances, resolving a billing question, redeeming or checking a gift card, or escalating a service-quality concern.

There is no single universal phone number that will handle every local appointment request. Instead, Hand & Stone maintains an online location directory and centralized client-care channels that route inquiries to either your specific spa or to corporate support when appropriate. For fastest results, use the exact spa phone number shown on the location listing (see below) or the “Contact Us” form on the official site: https://www.handandstone.com.

How to find the correct local phone number (step-by-step)

1) Visit handandstone.com and use the “Locations” or “Find a Spa” tool. Enter your city, state or ZIP code; results display each franchise location with its street address, hours and the direct phone number for that spa. The phone number shown is the quickest direct line to schedule appointments or ask local pricing questions.

2) Use Google Maps or Apple Maps and search for “Hand & Stone” plus your city. Google Business listings are kept current by the franchisee and typically display the direct phone number, customer reviews, hours, and popular appointment types. If you need immediate assistance outside normal hours, many locations provide an after-hours callback service—confirm that option on the location page.

Corporate and national customer service options

For issues that cannot be resolved at the local spa—franchise policy disputes, national gift card problems, partnership inquiries, or franchising questions—use the website’s Contact Us page to reach corporate support. The site’s contact form collects the spa location, order or appointment number, and a short description so corporate staff can route your case accurately.

Additionally, Hand & Stone maintains active social profiles (Facebook: “Hand & Stone Massage and Facial Spa”, Instagram: @handandstone) that are monitored for general inquiries. For documented issues (refunds, membership disputes) send an e-mail or submit the online form and include invoice numbers, the location name, appointment dates, and the best phone number to reach you. This speeds resolution and is the recommended practice for escalations.

What to expect when you call: timing, hold times and information to have ready

When you call a local Hand & Stone spa, typical purposes are appointment booking, membership enrollment or service questions. Hold times vary by location and time of day; weekday mid-mornings and early afternoons are usually the least busy. If you call during peak evening hours (5:00–8:00 p.m.) on weekdays or mid-day on Saturdays, expect longer waits—plan 5–15 minutes on average at busy spas.

Have these items ready before you call: the spa location name, approximate appointment dates and preferred therapist type, membership ID (if you are a member), gift card or transaction number for payments, and any allergy or medical notes that affect service. For billing disputes, have the card last four digits and the transaction date. That reduces on-call research time and shortens resolution.

Prices, memberships and common account questions

Hand & Stone locations offer a la carte services (60-minute massage, 90-minute massage, facials, waxing) and a recurring membership program that provides a monthly service credit and discounted add-ons. Retail price ranges for a typical 60-minute massage at many U.S. locations tend to fall between $80 and $130 depending on market (urban centers are toward the higher end). Membership enrollment fees and monthly dues vary by spa; typical enrollment promotions in recent years have been observed in the $49–$99 range with monthly dues commonly in the $60–$100 range for one service per month plus member pricing on additional services.

Because pricing and enrollment rules are set by each franchisee, confirm exact costs, cancellation policy (common window: 24–48 hours), and membership hold/transfer procedures with the spa you plan to use. Request a written confirmation of any price, membership term or refund policy—either by e-mail after the call or by asking the front desk to text you a confirmation link.

Practical checklist and call scripts

• Call-prep checklist: location name & address, preferred appointment windows (3 options), membership or gift card number, payment method, any medical/allergy notes, and a photo of your confirmation if you’re disputing a charge.
• Documentation to ask for during the call: appointment confirmation number, cancellation policy stated verbally and e-mailed to you, an estimated arrival time for the therapist, and a manager’s name and direct contact if you need escalation.

Two short phone scripts you can use

• Booking: “Hello, I’m calling to book a 60‑minute Swedish massage at Hand & Stone [City Name]. My preferred days are Tuesday or Thursday afternoons. Do you have availability in the next two weeks? Also, what is the member price and is there a first-time guest promotion?”
• Billing or dispute: “Hello, my name is [Full Name]. I was charged on [Date] at this location and need an explanation of the charge ID [Transaction Number]. I’d like a copy of the receipt emailed to me at [your email]. If this is an error, what is your refund timeline and procedure?”