Guardio customer service phone number USA — free contact options and how to get fast support

Quick answer: is there a free Guardio USA phone number?

If you need immediate help with Guardio (the browser security extension), the short answer as of June 2024 is: Guardio does not publish a widely advertised, dedicated US toll‑free customer service phone line for general support. Guardio’s support model is primarily digital — in‑app help, email tickets, and a Help Center are the documented routes most users are directed to.

That does not mean phone contact is impossible in every case: enterprise customers, partners, or higher‑tier accounts sometimes receive dedicated account management or phone support. For individual users, expect free, web‑based support only; if you see a random phone number in an unsolicited email or pop‑up, treat it as suspicious and verify it against official channels before calling or sharing account details.

Official Guardio support channels and what to expect

To reach Guardio support reliably, start at the official Guardio site or the extension listing page in the Chrome Web Store / Firefox Add‑ons page. The most reliable workflow is: open the Guardio extension menu (or visit the official site), choose Help / Support, and submit a ticket or use the in‑app chat widget if present. This creates a support record and ensures you get a reference number you can quote in follow‑ups.

Typical response times for ticketed requests are industry standard for small security SaaS companies: expect an initial acknowledgement within 2–24 hours and a substantive reply within 24–72 hours depending on complexity and timezone. If you have a paid subscription, mention your subscription ID or order number up front — paid accounts are usually prioritized.

How to verify a Guardio phone number (if you find one) and avoid scams

If you encounter a phone number claiming to be Guardio support, verify it before calling. Check that the number appears on Guardio’s official domain and on the verified browser‑store listing. Look for HTTPS on the page where the number is listed and confirm the domain matches what you installed (e.g., the extension publisher name). Do not trust numbers sent in unsolicited email or chat pop‑ups.

When you call, do not provide full account passwords, full credit card numbers, or one‑time authentication codes. Legitimate technical support may ask for an account email, order ID, or non‑sensitive logs, but never for live authentication codes. If anything about the call pushes you toward immediate payment, stop and verify by contacting support through the Help Center or your payment provider.

If you need free phone‑based help: official US consumer hotlines and escalation steps

For issues that are urgent and potentially fraudulent (unauthorized charges, identity theft related to an extension, or malware), use official US government and consumer hotlines — these lines are free and staffed to take complaints and give next steps. These organizations can escalate criminal or large consumer‑fraud cases to investigators; do not rely on an unverified third‑party phone number for these matters.

Below are reliable resources and phone numbers you can call immediately if you suspect fraud or need consumer guidance. Keep notes of dates, amounts, the email used for registration, and any transaction IDs so you can provide detailed information to investigators.

• Federal Trade Commission (FTC) consumer helpline: 1‑877‑FTC‑HELP (1‑877‑382‑4357) — file complaints at https://www.ftc.gov/ or https://reportfraud.ftc.gov
• FBI (for serious cyber‑crime): 1‑800‑CALL‑FBI (1‑800‑225‑5324) — local field offices can be found at https://www.fbi.gov/contact‑us/field
• Better Business Bureau (BBB) & local consumer protection: search your state BBB at https://www.bbb.org — the BBB helps mediate company disputes and publishes company profiles

Exactly what to include when you open a Guardio support ticket (packed checklist)

Submitting complete, focused information accelerates resolution. Whether you use the Help Center form or email, include the standard diagnostics below in your first message to prevent back‑and‑forth delays. Attach screenshots and logs whenever possible.

Here’s a compact checklist to paste into your ticket or email. Filling these fields will reduce resolution time and help support determine whether the issue is configuration, subscription, or a security event requiring escalation.

• Account email used to subscribe or register (exact email address).
• Subscription/order number, purchase date and amount (example: $39.99 on 2023‑11‑05 via Google Play/credit card).
• Extension version number and browser + version (example: Guardio v2.7.3 on Chrome 116.0.5845.111 on Windows 10 Pro build 19044).
• Operating system version (Windows 10/11, macOS 12.x, Ubuntu 22.04) and device model if mobile.
• Detailed problem description with exact timestamps (UTC) and URLs involved; steps to reproduce.
• Screenshots of errors, blocked pages, or billing statements; redacted payment info but include transaction ID.
• Any temporary steps you attempted already (disabling other extensions, reinstalling, clearing cache).

Sample support message and next steps

Use a concise subject and open with the one‑line impact: “Subscription charge not recognized — request refund and account lookup.” Then paste the checklist info above. Example: “Subject: Unauthorized charge $29.99 on 2025‑05‑12 — Account: [email protected] — Order #987654 — Chrome v120 on Win11. Attached: screenshot of bank charge and extension settings.”

After submitting: record your ticket number, allow 24–72 hours for an initial reply, and escalate via the Help Center escalation link if there is no response in that window. If someone requests payment over the phone or via an unverified link, contact your bank immediately and report the incident to the FTC using the phone and URLs above.