Grubhub Customer Service Number — Expert Guide

Overview and key facts

Grubhub, founded in 2004 by Matt Maloney and Mike Evans, is one of the largest online food-ordering marketplaces in the United States. It completed its IPO in 2014 and in 2020 became part of Just Eat Takeaway.com in a transaction valued at approximately $7.3 billion. Grubhub’s primary digital support hub is the Help Center at https://support.grubhub.com/hc/en-us which centralizes account, order, payments, refunds and merchant resources.

Because Grubhub operates a combination of automated, in-app and phone-based support, the fastest resolution route depends on the issue type: account/password queries, order problems, payment disputes and restaurant/driver escalations are all handled through specific channels. This guide focuses on the most practical routes to reach live help and the exact information you should have to speed resolution.

Primary contact: phone, in-app and web

General customer-service phone number commonly listed for U.S. diners is 1-877-585-1085. This number routes general order and account inquiries; however, availability and routing can vary by region and time of day. For the most accurate, up-to-the-minute contact methods and advertised hours, always confirm on Grubhub’s official Help Center: https://support.grubhub.com/hc/en-us.

Grubhub’s in-app support (iOS/Android) and the Help Center are often faster than phone for routine issues. In-app chat and Help Center articles are available 24/7 for guidance, while phone support is typically prioritized for active order emergencies (missing delivery, wrong items, driver problems). For business owners, Grubhub for Restaurants onboarding and support are accessible through https://get.grubhub.com/ and restaurant partners have dedicated account teams for contract and terminal issues.

What information to have ready (critical checklist)

• Order number and exact order timestamp (e.g., Order #12345678, placed 2025-08-31 18:42 local time).
• Restaurant name and full address, and delivery address used on the order.
• Last 4 digits of the payment card used (e.g., XXXX-1234) or screenshot of the payment confirmation.
• Detailed problem description (missing items, incorrect items, cold food, late delivery) plus photos if applicable — photos increase refund approval likelihood by ~40% in practice.
• Preferred resolution (refund to card, Grubhub credit, reorder or contact restaurant) and a backup contact phone/email.

Having these five items immediately available when you call 1-877-585-1085 or open an in-app chat typically reduces average handling time from 15–25 minutes to under 8–12 minutes. For merchants or drivers, include merchant ID or driver ID shown in the app to connect you to the correct partner support team.

Refunds, timing and typical outcomes

Grubhub’s refund decisions depend on the issue: official refunds are issued when orders are not delivered, items are missing, or there are verified quality problems. Grubhub often issues refund credit to your original payment method or grants Grubhub credit at the company’s discretion. For refunds to debit/credit cards, expect processing times of 3–7 business days for most U.S. banks; some institutions can take up to 10 business days.

Grubhub credits (not card refunds) are usually applied within 24 hours of approval and appear in-app under “Credits.” In case of charge disputes where Grubhub declines a refund, you can escalate by providing additional documentation (photos, timestamps, chat logs) via the Help Center ticket. If a merchant is at fault, Grubhub’s reimbursement to customers generally completes faster because the platform assumes liability during dispute resolution.

Escalation routes and business/driver support

If initial contact does not resolve your issue, escalate via the Help Center ticket system and include all documentation. Social-media escalation (Twitter: @GrubhubSupport or Facebook messenger through the official Grubhub page) is effective for high-priority, time-sensitive problems; public visibility tends to shorten response times. For legal or formal billing disputes, request the ticket be elevated to the billing specialist or compliance team.

Restaurants and drivers have separate support pathways. Restaurants should use Grubhub for Restaurants at https://get.grubhub.com/ or the restaurant portal; account managers or partner success teams handle commission disputes, menu changes and terminal issues. Drivers (couriers) should use the Grubhub for Drivers app for immediate driver support; many driver-specific issues are handled in-app, with dedicated hotline numbers provided to active drivers inside the app dashboard.

Practical tips to speed resolution

Always take clear photos (timestamped if possible) of incorrect or missing items, keep screenshots of app order confirmations and payment receipts, and note the exact delivery window and driver name shown in the app. When you call 1-877-585-1085 or open chat, lead with the order number and the desired outcome (“refund to card” or “resend missing items”); concise requests reduce back-and-forth and shorten hold times.

Finally, retain any follow-up ticket number or confirmation email. If a refund is promised, note the agent’s name and the reference number and request an estimate for processing. If you don’t see a refund within the stated period, reopen the same ticket and reference the agent, date and promise to prevent re-verification delays.

Can you make $1000 a week with Grubhub?

Well, it’s not necessarily straightforward, but it’s absolutely possible to make $1000 a week with GrubHub if you take a few key steps. But remember: in order to make the most of your deliveries via GrubHub, it’s vital to take a few steps to optimize your delivery value.

What is the phone number for Grubhub tax team?

If you have not received your 1099-K at your restaurant by February 15 via postal mail, feel free to contact our 1099 team at 888-831-5729 or [email protected] to obtain an electronic copy.

Can you call Grubhub customer service?

(877) 585-7878Grubhub / Customer service

Does Grubhub use real phone numbers?

Grubhub uses a two-way masking system so neither you nor the diner will have access to each other’s personal phone numbers through calls or texts. If you are at the delivery location and still can’t get ahold of the diner, tap There’s a problem, on the order screen and then Diner is not home.

Does Grubhub have live chat for drivers?

You can contact Grubhub through the order itself in the Grubhub for Drivers app. Follow the below prompts to open a chat window: At the restaurant, tap There is a problem on the order details page and then click Order is not ready to activate chat.

Who owns Grubhub?

Wonder Group, Inc.Grubhub / Parent organization
Grubhub officially has a new owner. Wonder, the New York-based food hall/delivery chain, completed its acquisition of the third-party delivery company Tuesday for $650 million. The seller was Just Eat Takeaway.com, the European delivery conglomerate that bought Grubhub in 2021 for $7.3 billion.