GPS Insight Customer Service — Expert Guide for Fleet Managers

GPS Insight, founded in 2006, is a leading provider of GPS fleet tracking and telematics solutions used by thousands of customers across construction, utilities, delivery and public works. Professional customer service is central to fleet uptime: reliable device health, fast ticket resolution, clear billing and smooth onboarding reduce vehicle downtime and administrative overhead. This guide synthesizes practical, operationally useful details about contacting, using and escalating GPS Insight support in production environments.

For official resources visit the company website at https://www.gpsinsight.com. Expect three primary pillars of support in modern telematics vendors: phone-based incident response, a ticketing/portal system for diagnostics and changes, and proactive account management for larger fleets. Below you will find exact workflows, typical service-level targets, sample timelines, checklist items to gather before escalation, and pricing ranges so you can plan budget and SLA expectations.

Support Channels, Hours and Typical SLAs

GPS Insight support is generally provided through a combination of phone, email/ticket portal and account manager channels. Typical vendor practice is a 24/7 phone triage for critical safety or total-fleet outages, business-hours phone and portal support for configuration and billing questions, and scheduled account-management calls for strategic projects. In practice you should expect an initial response for severity-1 incidents within 1 hour, severity-2 within 4 hours, and routine tickets within 24 business hours; confirm exact targets on your contract because SLAs differ by plan and geography.

Useful contact information and escalation flow you should confirm on day one: primary support phone number, support ticket portal URL, dedicated account manager name/email and after-hours escalation contact (phone or emergency email). Keep these items centralized in your internal runbook. Public-facing resources include the main site (https://www.gpsinsight.com) and the support/documentation portal — bookmark both and enroll key admins so they can create and track cases quickly.

• Channels to confirm: primary support phone, ticket portal, live chat (if offered), dedicated account rep, and a status page URL for system outages. Record your account ID, fleet name, and billing ID before calling.
• Example SLA targets to negotiate: P1 response ≤1 hour, P2 response ≤4 hours, P3 response ≤24 hours; resolution time targets depend on root cause and whether field hardware is required.

Onboarding, Training and Account Management

Onboarding typically includes device provisioning, baseline geofence and alert templates, user-role provisioning and an initial training session. For fleets of 1–50 vehicles this is often a single implementation engagement of 1–2 days; for 50–500 vehicles expect a multi-week rollout with phased device installs and parallel user training. Vendors commonly offer on-site installation at an hourly rate or a remote-guided installation option; ask for a published onboarding rate and an estimated project timeline in days or weeks.

Training is frequently bundled in enterprise contracts or available a la carte. Typical costs: basic online training and documentation are often included, while on-site classes can range from $1,000 to $5,000 per day depending on scope. Ask for materials that include standard operating procedures, an administrator playbook, and recorded webinars. A practical onboarding checklist to use during the first 30 days is below — ensure both operations and IT teams sign off on each item.

• 30-day onboarding checklist: (1) Confirm account ID and billing info, (2) Record VIN, license plate, and asset type for each device, (3) Verify cellular activation and IMEI for each tracker, (4) Create admin and field user accounts with role-based permissions, (5) Set 3 baseline alerts (speed, idle, geofence) and test them, (6) Schedule a 60-minute follow-up training at day 30.

Technical Support, Hardware Warranty and RMA Process

Hardware warranties for telematics trackers are commonly 12–24 months from date of shipment; GPS Insight typically offers a standard 12-month hardware warranty with optional extended warranty programs for an additional fee. When a device fails, the RMA process requires the device serial number/IMEI, account ID and a description of failure symptoms (e.g., no GPS fix, no cellular heartbeats for X days). RMA turnarounds vary: expedited replacements can ship within 1–3 business days, standard RMAs 5–10 business days pending stock and shipping location.

Field troubleshooting should follow a tiered approach: (1) confirm power and wiring (voltage at device), (2) verify SIM activation and data usage, (3) check device diagnostics (GPS fix, GNSS satellites, cellular signal strength in dBm), and (4) swap to a known-good device when possible. When opening tickets, include screenshots of the device diagnostics page, previous ticket numbers, device IMEI and last-known-good timestamp to accelerate resolution. For fleet-critical assets ask for depot-spare programs or NBD exchange terms in your contract.

API, Integrations, Data Security and Reporting

GPS Insight provides APIs for integrations with dispatch, maintenance (CMMS) and payroll systems; these are typically RESTful JSON endpoints with OAuth2 or API-key authentication. Typical integration tasks include automated vehicle location pushes every 30–60 seconds, trip and odometer synchronization in near-real-time, and webhook alerts for geofence entries/exits. Expect API rate limits and data retention policies spelled out in developer documentation — ask for a copy and test keys during POC.

Security and compliance are important: inquire about SOC 2 Type II reports, data encryption at rest and in transit (TLS 1.2+), and retention windows (common windows are 1–7 years for raw location data depending on plan). Reporting capabilities should include scheduled PDF exports, CSV bulk exports for batch payroll or maintenance imports, and dashboarding with custom fields. If you require integration with ERP or custom BI systems, request sandbox credentials and a sample dataset to validate ETL flows.

Billing, Contract Terms and Enterprise Escalation

Pricing for telematics solutions varies widely. Typical per-asset monthly subscription ranges in 2024 were $15–$45 per vehicle per month depending on features (real-time tracking, video telematics, driver scorecards) while one-time device costs generally range $99–$299 depending on cellular technology and I/O capabilities. Implementation fees, on-site installation, and premium support packages are frequently separate line items; always request a detailed quote with line-item pricing, tax, and volume-discount thresholds for renewal negotiations.

Contracts often require advance notice for cancellation (commonly 30–90 days) and specify renewal terms (automatic renewals are common). For enterprise customers, obtain an escalation matrix with names, roles, phone numbers and response expectations for tier-2 and tier-3 engineering and account executives. If you anticipate regulatory audits or municipal contracts, negotiate audit rights and a clear change-control process for software updates that might affect service availability.

Is Insight a real company?

As a Fortune 500 technology company with over 35 years of experience and a robust network of more than 6,000 partners, Insight delivers secure, end-to-end IT solutions.

Is GPS Insight legit?

GPS Insight LLC is BBB Accredited.

Where is GPS Insight located?

GPS INSIGHT – Updated August 2025 – 7201 E Henkel Way, Scottsdale, Arizona – Software Development – Phone Number – Yelp.

How much does GPS Insight cost?

GPS Insight Costs
However, the service does make some general price points available: Prices start from around $14.95 per vehicle, per month for basic fleet management, although these can rise to above $30 depending on what you need.

Can GPS be trusted?

Various factors can affect GPS accuracy, so it’s not surprising when smartphone apps give you misleading data. Overall, though, GPS works well enough to pinpoint locations reliably. Depending on your device’s GPS technology, though, you could get accuracy anywhere from a millimeter to about five meters.

Who bought GPS Insight?

Accel-KKR Acquires Fleet Management Software Leader GPS Insight; Merges with InSight Mobile Data & Rhino Fleet Tracking.