Golf Magazine Customer Service — Professional Guide for Publishers and Support Teams

Executive overview

Customer service for a golf magazine combines subscription administration, fulfillment and logistics, digital access support, advertising account management, and reader engagement. In a typical U.S. market, print-dominant specialist magazines move from 30,000 to 200,000 paid subscribers; your support operation must scale from a single shared inbox to a multichannel team as volume grows. Well-run teams target a First Contact Resolution (FCR) of 75–85% and Customer Satisfaction (CSAT) of 85%+ for paying subscribers.

Budgeting for service should be explicit: expect support costs of $2.00–$6.00 per active subscription per year (customer contacts, fulfillment exceptions, retention calls). For a 50,000-subscriber title, that equates to $100,000–$300,000 annually in people, software, and shipping exception costs. Set measurable SLAs and report them monthly to editorial and revenue stakeholders to reduce churn and protect ad revenue.

Subscription management and retention

Subscription work includes new orders, renewals, address changes, payment issues and cancellations. Common pricing structures in 2024 are: single-issue street price $6–8, annual print subscription $24–60 (depending on frequency and bundled digital access), and combined print+digital $40–90. Establish a standard refund policy (example: full refund within 30 days of first delivery, prorated refunds thereafter) and a replacement-issue policy (ship replacements within 7–14 business days; charge shipping $0–$2.50 domestically or waive for premium/annual customers).

Retention programs should include automated pre-expiry notices at 60, 30 and 7 days; a targeted outbound winback campaign offering 20–40% off or a 12–18 month discounted bundle; and a churn analysis every quarter that segments cancellations by reason (pricing, delivery, content relevance). Track and report reasons with percentages — e.g., pricing 32%, delivery 21%, duplicate delivery 9%, content 18% — to inform marketing and editorial adjustments.

Fulfillment, shipping, and returns

Print fulfillment logistics determine many customer interactions. Work with a domestic fulfillment partner offering barcoded tracking and scan-based proof of delivery; typical per-package postage and handling runs $1.50–$3.50 for periodicals within the U.S. International shipping to Canada or Europe averages $6–$14 per issue depending on weight. Keep a monthly exception report: percentage of undelivered issues, returned mail rate, and late deliveries. Aim to keep returned-mail rates under 2%.

Operational rules: replace missing issues within 30–60 days of publication date; provide full refund for lost shipment when a replacement cannot be delivered; billbacks from printers/fulfillment partners should be reconciled within 45 days. Maintain a P.O. Box and a physical office address for returns and corporate correspondence — sample format: “Magazine Customer Service, P.O. Box 1234, Anytown, NY 10001” — and display it prominently on your contact page and billing emails.

Digital access, apps, and technical support

Readers expect seamless access to web and app issues, single-sign-on (SSO) across devices, and offline downloads. Support tickets commonly concern login (35%), billing for digital access (18%), and missing back-issue libraries (12%). Provide clear instructions for account sync, and publish system status (uptime target 99.5%) and scheduled maintenance windows.

Technical troubleshooting protocols: verify subscriber ID, device type, app version, and upload screenshots or logs. Offer these remediation steps: 1) clear cache/reinstall app; 2) reset password through email token; 3) confirm subscription status in billing system; 4) manually provision access within 24–48 hours if an automated sync fails. For high-value subscribers (advertisers, partner clubs), offer a dedicated escalation path with a guaranteed response within 4 business hours.

Advertising, custom content, and B2B accounts

Ad clients and custom-content partners are high-touch accounts: typical campaign spends range from $5,000 to $250,000 annually. Use an account-management SLA: initial response within 2 business hours, weekly campaign performance reports, and monthly billing reconciliations. Maintain contract files (ads, insertion orders, proofs) for at least 7 years for legal and reconciliation purposes.

Service for these clients includes proof approvals, circulation guarantees, and makegoods. Spell out makeup placements and measurement methodology in the insertion order — e.g., guaranteed circulation 25,000–30,000 with audited reporting by a third party each quarter. Provide a named relationship manager and a 24/7 escalation number for crisis issues during campaign periods.

• Essential data to collect on every contact: subscriber name, account number, billing address, delivery address (include ZIP+4), phone, email, issue(s) affected (ISBN/cover date), payment method last four digits, date of first issue received, and preferred resolution (refund/replacement/credit).
• Recommended tools and integrations: CRM with subscription sync (e.g., Salesforce + Zuora or Recurly), ticketing (Zendesk/Freshdesk), fulfillment API for tracking, and an incidents/status page (Statuspage or self-hosted).

Operational KPIs, staffing, and sample SLAs

Key metrics to monitor weekly: contacts per 1,000 subscribers, average handle time (AHT), FCR, CSAT, escalations percentage, and churn attributed to service issues. Staffing ratios often start at 1 full-time agent per 6,000–10,000 subscribers for primarily email/phone support, tightening to 1 per 3,000 when live chat and SMS channels are added.

Sample SLAs to publish: phone: answer in < 30 seconds during published hours; email: initial reply < 24 hours (business day); chat: initial reply < 60 seconds; social/DMS: initial reply < 2 hours. Review SLA adherence monthly and tie leadership bonuses to improvement in CSAT and reduction in churn attributable to service failings.

How to contact People magazine customer service phone number?

If you need help with your magazine subscription, go to people.com/myaccount or call 1-800-541-9000.

How do I cancel a golf magazine subscription?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To cancel a Golf magazine subscription, you should contact the company that handles subscriptions, such as Golf Magazine’s customer service or Golf Digest’s customer service. You’ll likely need your account number or mailing address to proceed. You may also be able to cancel through the magazine’s website or app if you subscribed that way.  Here’s a more detailed breakdown: 1. Identify the Subscription Provider:

• Golf Magazine: . Opens in new tabIf you subscribed directly through Golf Magazine, contact their customer service. They may have a dedicated “Subscriber Services” page or a “Cancel Subscription” link. 
• Golf Digest: . Opens in new tabFor Golf Digest, check their website for a customer service section or a “Contact Us” page where you can find information on canceling subscriptions, including those for Golf Digest+. 
• Other Providers: . Opens in new tabIf you purchased your subscription through a third-party service like a retailer or app store, you’ll need to contact that specific provider to cancel, says the Federal Trade Commission (.gov). 

2. Contact Customer Service:

• Phone: Call the customer service number provided by the magazine or service you subscribed through. Be prepared to provide your account information for identification. 
• Email: Many companies offer email support. You can find their email address on their website or in your subscription confirmation email. 
• Online Form: Some companies have online forms specifically for cancellation requests. 

3. Check for Automatic Renewal: 

• Many magazine subscriptions automatically renew, and you’ll be charged again for the next term. Be sure to check if your subscription has automatic renewal and opt out if you don’t want it to continue, says NBC 5 Dallas-Fort Worth. 

4. Keep Records:

• Documentation: Save a copy of your cancellation request (email or online form submission) and any confirmation you receive. Also, keep notes about any phone conversations you have. 
• Billing: Monitor your bank or credit card statements to ensure the cancellation is processed correctly and no further charges occur, says Pay.com. 

AI responses may include mistakes. Learn moreSubscription – GolfGolf MagazineGolf – Magazine Subscriber servicesYou can call Golf using the customer service number provided above next to the Golf magazine cover. Most calls are answered Monday…Magazine Subscriber services(function(){
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How do I cancel a magazine subscription direct debit?

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.

How do I contact Performance golf customer service?

You can contact us by sending an email to [email protected] or calling 1-800-523-5760.

How do I contact Golf magazine?

Please contact Golf Magazine directly with any address or subscription changes. To contact Golf Magazine, you can call 1-800-876-7726.

Who is the owner of Golf magazine?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Howard Milstein, through his holding company 8AM Golf, owns Golf Magazine and the website golf.com. Milstein acquired the media properties in 2018 through Emigrant Capital.
  Background on the Acquisition

• Original Acquisition: Time Inc. acquired Golf Magazine in 2000. 
• Meredith Takeover: After Time Inc. announced its sale of the golf properties, the properties were acquired by Meredith Corporation as part of its larger acquisition of Time Inc. in early 2018. 
• Milstein’s Purchase: Howard Milstein and Emigrant Capital then purchased the magazine and golf.com from Meredith in February 2018. 

About Howard Milstein and 8AM Golf

• Golf Holdings: . Opens in new tabHoward Milstein is a golf entrepreneur and philanthropist who created 8AM Golf to oversee his various golf-related businesses. 
• Other Holdings: . Opens in new tabBesides Golf Magazine, 8AM Golf also includes companies like The Nicklaus Companies, Miura Golf, True Spec Golf, and GolfLogix. 
• Milstein’s Goal: . Opens in new tabMilstein’s vision for the media properties is to expand their reach and quality by developing new content and services to help golfers at all levels enjoy the game more. 

AI responses may include mistakes. Learn moreGolf Magazine – WikipediaGolf Magazine is a monthly golf magazine. One of the first “special interest” magazines of its kind, it was started in April 1959 …WikipediaGOLF magazine and GOLF.com have a new owner. Allow us to introduce youFeb 12, 2018Golf Magazine(function(){
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