GoFo customer service number — definitive professional guide

Quick facts and verification essentials

When customers search for the “GoFo customer service number” they need an authoritative, verifiable phone contact plus fallback channels. Official customer-service numbers are published in three places that must match: the GoFo mobile app Support/Help section, the company footer on the verified corporate website (look for HTTPS and a valid SSL certificate), and the verified Google Business Profile listing. Discrepancies between those three sources are the primary indicator of spoofing or fraudulent pages.

Example telephone formats to expect are: for the United States +1‑800‑555‑0123 (example), for the United Kingdom +44‑20‑7123‑4567 (example), and for India +91‑22‑1234‑5678 (example). Toll-free numbers (800/888/844 in the US) are usually free from landlines; mobile carriers may charge. If you cannot find a matching number across app, website and Google, use alternative channels (in-app ticket, registered email) before calling any number you discovered via social media or search ads.

How to locate the official GoFo customer service number

Step-by-step verification is efficient: open the GoFo mobile app, tap Profile → Help/Support → Contact Us, and copy the displayed number. If you do not have the app, visit the corporate site and scroll to the footer or the “Contact” page; the phone number is typically listed with hours and an email address. For businesses incorporated after 2015 you should also find a registered business address and a company registration number on the site — these increase confidence in the listing.

Additional checks: confirm the website domain (e.g., gofo.com) against WHOIS or a browser padlock; compare the support number with the one listed on GoFo’s verified social accounts (blue checkmark). If Google Business shows a different phone number, prefer the number shown in the app. Take a screenshot of any support entry you rely on; screenshots are useful if numbers are changed or if you need to escalate a call later.

What to prepare before calling

Preparation reduces call time and increases first-call resolution. Have the following details readily available and presented clearly to the agent: account ID, order or booking number, date/time of transaction, full billing address, last four digits of the payment card, device model and app version, and any screenshots of error messages. If the issue is time-sensitive (for example: driver cancellation, double-charge), prioritize the timestamps and reference numbers.

Logistics for international callers: confirm the local time zone of the GoFo support center you are calling (e.g., Eastern Time UTC−5/−4) and note whether the published number is toll-free only domestically. Keep a notepad for the agent’s name, case ID, and promised response deadline.

• Mandatory items: account email/phone, booking/order ID, exact transaction amount and currency, timestamp (YYYY‑MM‑DD HH:MM), screenshots or short video of the issue.
• Helpful supporting items: app version (e.g., GoFo v4.2.1), device OS and model, last 4 digits of the card, refund or coupon codes, and any previous ticket/case numbers.
• Policy and contract references: copy of T&Cs clause if dispute concerns fees or cancellations; merchant receipt or confirmation email.

Typical response times, costs and refund windows

Industry benchmarks for ride/delivery platforms (relevant when contacting GoFo support) show initial IVR acknowledgement in under 60 seconds and live-agent wait times averaging 3–12 minutes during business hours; off-hours waits can extend to 20–45 minutes. Email and in-app ticket responses commonly arrive within 24–72 hours for standard issues; urgent safety incidents are escalated with a target of 4–12 hours.

Refund and reversal timelines are critical: once support approves a refund, settlement to the original payment method typically takes 5–10 business days for debit/credit cards, longer for some wallets (up to 14 business days). If the refund does not appear after the expected window, request a refund reference number and contact your card issuer with that reference to open a chargeback dispute if necessary.

Escalation pathway and complaint procedure

If front-line support does not resolve your issue within the published SLA (commonly 72 hours), escalate methodically: first ask for the agent’s name and case ID, request supervisor review, then ask for written escalation confirmation via email with a target resolution date. Keep all timestamps and correspondence; these records are required for formal complaints and regulator submissions.

If escalation inside GoFo fails, use external channels: file a complaint with your national consumer protection agency (e.g., in the U.S. the FTC at ftc.gov/complaint), or contact your bank to freeze charges if fraud is suspected. For B2B accounts, escalate to the account manager and, if necessary, submit a formal notice to the corporate registered address on file.

• Escalation steps: 1) In-app ticket with evidence; 2) Call published support number and request supervisor; 3) Email support with case ID and a 48‑hour deadline; 4) External complaint (consumer protection, bank chargeback) if unresolved after 7–14 days.

Safety, fraud prevention and verification tips

Never disclose one-time passwords (OTPs), full payment card numbers, CVV codes, or passwords over the phone. Legitimate customer service agents only ask for identity verification items such as account email, last 4 digits of card, or recent transaction dates — not full card data. If an agent asks for a password or requests you to install remote access software, terminate the call and report the incident immediately.

Cross-verify any support email addresses and phone numbers against the official domain. If you receive a number via social media direct message, treat it as unverified until you confirm it inside the app or official site. For confirmed fraud, record the timestamp, capture the caller ID, keep screenshots, and report to local authorities and your bank without delay.

Practical communication tools: scripts and templates

Use a concise script to keep calls efficient: open with identity, state the problem with transaction ID, give the desired outcome (refund, credit, replacement), and set a deadline. Example opening: “Hello, my name is [First Last], account [[email protected]], booking #12345678 dated 2025‑03‑02 at 14:20; I was charged $24.95 USD twice. I request a refund to the original card and a confirmation case ID.”

For email escalation, include subject line “Urgent: Refund request — Case ID [if any] — Booking #12345678” and in the body provide bulletized facts, attachments (screenshots, receipts), and a clear resolution deadline (48–72 hours). Ask for a written confirmation number and the agent’s name. Keeping communications here is key to a successful, timely resolution.

How do I contact GoGo Express customer service?

In case, You can’t find the information You need, You may contact our Customer Care Team at [email protected].

Is GOFO Express a real company?

GOFO Express is NOT a BBB Accredited Business.

Does GoPuff have a customer service number?

You may also contact us at our toll-free number to submit a request: 888-299-8177. We will verify your request by asking you to provide certain information, such as your name, email address, mailing address, and phone number.

How do I contact Express customer service?

Hello, Please send an email to [email protected] with the subject line “twitter help”, we will be able to assist you. @TeriMoloy Hello Teri! Thank you for notifying us, please contact our Online Customer Service at 1-888-EXP-1980 for further assistance.

How do I talk to someone at Direct Express customer service?

For all questions related to the Direct Express® card, cardholders should call:

1. Customer Service 1-888-741-1115.
2. Hearing impaired 1-866-569-0447.
3. International 1-765-778-6290.

How do I contact GOFO Express?

You can contact GOFO Express customer service in several ways: Email: [email protected]. Website: Visit their contact page for more information and live chat options.