GoBolt customer service number — how to reach support quickly and effectively

Where to find the official GoBolt customer service number

The single most reliable place to find GoBolt’s customer service phone number is the company’s official website (https://gobolt.com). On that site look for the “Contact” or “Support” page, the footer (bottom) of every page, or your regional hub page. For customers who booked a shipment, the booking confirmation email and the “MyGoBolt” or customer portal will always list the local customer service number and the dedicated operations contact for that job.

If you cannot access the website, use the Google Business listing for “GoBolt” combined with your country (example: “GoBolt UK” or “GoBolt Ireland”) — that listing almost always shows the up‑to‑date local phone number, opening hours and address. Social channels such as LinkedIn and Twitter can point to contact pages but should be treated as secondary; always verify the number against the corporate site or your booking confirmation before calling.

When to call versus using other contact channels

Call GoBolt customer service when you have an urgent operational issue: missed pickup, time‑sensitive delivery, customs clearance hold, or a live re‑route request. Telephone contact gives you immediate confirmation, a reference number, and often direct access to operations staff who can instruct drivers or the warehouse in real time. For routine administrative queries (invoice copies, account queries, tariff clarifications) email or the portal ticketing system is usually faster and creates an auditable trail.

Use live chat or the portal for status updates and minor changes; expect phone for emergencies. For claims (damage, shortage, loss) most carriers request an initial phone report followed by a written claim submitted through the portal or by email with supporting documents. If you have an account manager assigned (typical for accounts >£5k/month), contact them directly for high‑priority matters to accelerate resolution.

What to have ready before you call (quick checklist)

• Consignment/booking reference (e.g., AWB, BOL, or internal booking number).
• Pickup and delivery postcodes, full addresses and contact names with phone numbers.
• Shipment details: number of pieces, total weight, dimensions, commodity description and declared value.
• Invoice or order number related to the shipment and any proof of collection or photos if available.

Having these items immediately available shortens hold time and enables the agent to locate the shipment in the WMS/TMS (warehouse/transport management systems) within 30–90 seconds. Agents will frequently ask for the carrier’s reference number first — if you don’t have it, provide sender/receiver postcodes and a date range to narrow the search.

If you are calling about billing, have your invoice number and account number visible; billing queues and collections are handled by separate teams and a billing reference speeds up resolution.

Typical opening hours, response expectations and SLA guidance

Typical courier helpdesks operate Monday–Friday, 08:00–18:00 local time; dedicated account or emergency lines may operate extended hours or 24/7 for premium customers. When you call during business hours expect initial acknowledgment within 1–5 minutes and a resolution or concrete next step (ticket reference, ETA for action) within 15–60 minutes for operational issues. For email/ticket submissions, first response times commonly range from 2–8 business hours depending on priority level.

Claims and refunds follow stricter timelines: industry best practice is to report visible damage within 7 days and to raise a loss claim within 21–30 days from the scheduled delivery date. Processing a validated claim, including investigation and settlement, often takes 30–90 calendar days depending on whether sub‑contracts and insurer involvement are required. Always confirm the exact SLA and claim window for your specific contract with GoBolt because terms can vary by service and country.

How to escalate and track progress

• Obtain a ticket or reference number on first contact and note the agent’s name and time of call.
• Request escalation to Operations Manager or your named Account Manager if the initial response is insufficient or the issue is time critical.
• If escalation is required, follow up immediately by email with the ticket number, attach relevant documents (photos, POD, invoices) and set a target response time in your message (e.g., “Please respond within 4 hours”).

Escalation works best when you combine phone and written records: speak to an agent, then immediately send the same information by email/portal so the case is auditable. If you are a named account customer, escalate to your account manager; many corporate contracts include guaranteed response times and higher priority routing for account holders.

For time‑critical e‑commerce and retail clients, insist on a written incident closure note that includes root cause and corrective actions — this is essential if you later need to claim compensation or adjust contractual service credits.

Practical tips to reduce call time and speed resolution

Speak clearly, state whether the call is about pickup, delivery, customs or billing, and read the consignment reference out loud. If you repeatedly call about the same route or account, ask GoBolt for a single recurring contact for that lane; this reduces handoffs and improves familiarity, often cutting average resolution time by 40–60%.

Finally, maintain a standard operating template in your business for contacting carriers: include the exact data points listed above, paste them into emails or chat, and store the agent/ticket numbers in your order management system. This small discipline converts every call into a trackable event and dramatically improves outcomes when multiple teams are engaged across countries.

How long does GoBolt take to deliver?

1-3 day delivery in Canada and the US, powered by GoBolt’s air and ground mid-mile service.

Who delivers GoBolt?

For brands, speed and reliability are crucial when it comes to delivering shopper orders. By partnering with Cargojet, GoBolt Parcel offers fast delivery without the complexity of managing multiple vendors.

Who is the owner of GoBolt?

Mark Ang
GoBolt was founded in 2017 by Mark Ang and Heindrik Bernabe, originally under the name Second Closet, a valet storage service for university students. The company gradually transitioned to third-party logistics, rebranding as Bolt Logistics in 2021 and later as GoBolt in 2022.

How to track who a package is from?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To find out who sent a package, first, check the package label for a return address, and if it’s a retailer or known company, look for a packing slip or invoice inside the box for sender details or contact their customer service. If the package was a gift or you ordered something, check your order history on the retailer’s website or ask household members. If it’s an unknown package with a tracking number, use the number on the carrier’s website or contact their customer service for information.  1. Check the Package Label and Contents

• Look for a return address: The label on the package often shows the sender’s name and address. 
• Find a packing slip: If you opened the package, check for a packing slip or invoice, which might contain sender details, especially for gifts or online orders. 

2. Check Your Online Accounts 

• Review order history: If it’s a retail package, check your account on the retailer’s website (e.g., Amazon.com) to see if you or someone you know placed an order, suggests Quora.

3. Contact the Retailer or Carrier

• Contact the retailer’s customer service: . Opens in new tabIf it’s from a retailer like Amazon, you can contact their customer service with the order number to get sender information. 
• Contact the shipping carrier: . Opens in new tabFor packages with a tracking number but no sender information, provide the number to the carrier (like USPS, UPS, or FedEx). They may be able to provide the sender’s contact information or details about the shipment’s origin. 

4. Involve Others

• Ask household members: If you live with others, ask them if they ordered the package or are expecting a delivery. 
• Use social media: If you still can’t figure it out, you could try asking on social media platforms, suggests a Quora thread. 

5. What to Do for Unknown or Unexpected Packages

• Report unsolicited packages: If the package is entirely unexpected and not a gift, it could be part of a “brushing” scam where fake orders are sent to real addresses. In such cases, contact the carrier or report it to the platform where the order might have originated. 
• Do not open it immediately: To ensure your safety and prevent potential issues, it’s best not to open a suspicious or unexpected package until you’re sure of its origin. 

AI responses may include mistakes. Learn moreHow can I track down who sent me a package? : r/logistics – RedditJun 16, 2019 — With the tracking number I would get on the carrier(FedEx, UPS etc) site and type in the tacking. From there I would s…Reddit · r/logisticsHow do I find out who sent me a package? I have a tracking number.Apr 12, 2023 — Most shipping labels will show who the shipper was in the upper left corner of the label & who is to receive the packa…Quora(function(){
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What is the phone number for audiobooks customer service?

If you need help with the app, you can reach an Audiobooks.com customer service representative at (855) 876-6195.

Where is GoBolt located?

Toronto, Ontario
GoBolt is headquartered at 157 Adelaide Street West, Suite 260, Toronto, Ontario M5H 4E7, Canada. Founded in 2017, the company has expanded its operations across Canada and the United States, offering sustainable logistics solutions.