How to find and use the Go/Bolt customer service phone number in the USA — expert guide

Summary and immediate actions

In the United States, the ride-hail and micromobility operator commonly called “Bolt” (and sometimes referenced locally as “Go Bolt”) relies primarily on in‑app help channels rather than a single, centralized U.S. phone line for routine rider issues. That means most billing disputes, receipt requests, lost items, and trip complaints are resolved through the mobile app or the official help site (for example, https://bolt.eu or the “Help” section inside the Bolt app). For any life‑threatening emergency that occurs during or immediately after a trip, call 911 first; then open the app’s safety tools to report the incident directly to Bolt’s safety team.

From a practical standpoint, assume the following: routine in‑app queries are triaged within 24–72 hours; safety and fraud reports receive expedited review (often within 24 hours); chargeback and card-refund timelines vary by bank but typically complete in 5–14 business days. This guide explains how to find the right phone option (when one exists), what to prepare, and how to escalate effectively so you get a timely resolution.

Where the official phone number is, and why you may not find one

Most U.S. Bolt rider customers will not be given a single public customer service phone number because Bolt uses app-based support to keep geographic routing accurate and to attach trip metadata to every ticket. The app automatically includes trip ID, GPS, driver details, time, and fare so support agents can act immediately. When a physical phone number does appear, it is typically a local driver support or operations line that is visible only within a driver’s version of the app or in city‑specific driver portals.

Consequently, before looking for a phone number, open the Bolt app > Profile (or Account) > Help (or Support) and select the trip or issue you need to resolve. If you cannot access the app, use the company help site (for Bolt: https://bolt.eu/help or the city page) to find city-specific contact options. If a U.S. phone number is published for a particular market (e.g., driver operations in a large city), it will be listed in those in‑app or regional resources; public marketing pages rarely include a single U.S. customer service line.

Driver vs. rider contact differences

Drivers and couriers have a different support path. Drivers commonly see local operations numbers, city hubs, or a 24/7 driver hotline inside the driver app. These numbers are typically assigned per city and change as local operations scale: large markets may have 24/7 driver phone support, while smaller markets use scheduled call hours (for example, driver phone support 08:00–22:00 local time). If you are a driver, open the driver app > Account > Help > Contact and the app will show any applicable phone number or live chat option.

Riders should not expect the same. If a phone number for riders does exist in your city, it will be inside the app help flow. If the app is unusable, go to the help site (bolt.eu/help) and use the web form. For urgent safety matters, use the emergency contacts in the app and call local emergency services immediately.

What to prepare before contacting support

Having the right information speeds resolution dramatically. Prepare and include the following essential data with any request: trip ID, date and local time of trip, pickup and dropoff addresses, fare amount, driver name (if shown), vehicle make/model and partial license plate, and screenshots of the receipt or the app’s trip history. For billing disputes, include the last four digits of the card charged and the charge date shown on your statement.

For lost items, add a detailed description of the item, the exact time and place it was left, and any identifying marks. For safety incidents, document the timeline, take photos if safe to do so, and note witnesses or other identifying details. Keep copies of all correspondence and reference numbers provided by support; if you later escalate to your card issuer or to local consumer protection agencies, these records are essential.

• Essential items to collect before contacting support: trip ID, date/time, pickup & dropoff, fare, driver details, screenshots, and card last 4 digits for billing issues.
• Typical expected response times: safety reports — within 24 hours; billing/receipt requests — 24–72 hours; lost item callbacks — may take 48–72 hours depending on driver availability.

Escalation, refunds, and chargeback best practices

If the initial support response is unsatisfactory, escalate thoughtfully. First reply within the same ticket asking for a case number and the agent’s name. If you receive no meaningful progress after 72 hours, use the help portal’s “appeal” or “contact us again” option and attach a clear timeline and evidence. If the dispute involves an unauthorized charge, notify your bank immediately and file a provisional dispute while continuing to pursue the company’s internal resolution — banks typically allow 60–120 days depending on the card network to file a chargeback.

Refund processing times depend on the merchant and the card processor: expect 3–14 business days for a refund to appear on a credit card statement; debit card refunds may take longer (up to 21 business days) depending on the issuing bank. Keep the support ticket number and all communications; if needed, you can file a complaint with your state attorney general’s consumer protection division or the Federal Trade Commission (FTC) after exhausting internal remedies.

Practical locations and safety contacts

For corporate/legal correspondence or to find city‑specific office addresses, consult the company’s official website and legal/press pages rather than third‑party sites. Bolt’s global site (https://bolt.eu) includes links to the Help Center and city pages that can show local contact points. If your issue involves potential criminal conduct (assault, theft), contact local law enforcement immediately and use the app’s safety center to share data with investigators.

Finally, if you need immediate human assistance and cannot access in‑app support, try the app store listing pages (Apple App Store or Google Play) — official listings often include a direct website link and a developer contact email on record, which can be used to request help when other routes are blocked.