GoBolt / Bolt customer service phone number — expert guide

Overview and where Bolt places customer support

Bolt (formerly Taxify) is a mobility and delivery platform founded in 2013 by Markus Villig and rebranded to Bolt in 2019. The company is headquartered in Tallinn, Estonia and operates apps and services across multiple regions — Europe, Africa and parts of Latin America — which means support is highly regionalized. Bolt’s official central online presence is at https://bolt.eu, and the company directs most rider and driver support through in‑app channels rather than a single universal phone number.

Because Bolt’s business model spans many local markets, there is no single global “GoBolt” or “Bolt” phone number that reliably reaches customer service worldwide. Instead, Bolt provides city- and country-level contact routes: in-app Help, local office contacts for drivers and large partners, city support hotlines in some markets, and public corporate contacts for press or enterprise accounts. That design reduces wait times by routing queries to local teams that handle language, regulation and fare disputes specific to each market.

How to find the correct Bolt customer service phone number

If your goal is a phone contact, the practical route is to look up region-specific channels. Bolt’s app contains the single most reliable path: open the app, go to Help or Account > Help, choose the trip or issue and select “Contact support.” The app will either open an in‑app chat, show the appropriate local phone number (if the city supports phone lines) or provide an email/response form tailored to your issue.

If the app does not display a phone number, use the city or country support page on the Bolt website. Search for “Bolt support [city name]” in Google or use bolt.eu and navigate to the “Help” or “For drivers” sections. Many city pages list local office addresses and phone numbers for driver onboarding and urgent driver issues; rider issues remain primarily in-app. Below are practical, stepwise options to locate the correct contact quickly:

• Open the Bolt mobile app → Menu → Help → choose the specific trip or “Other” → follow prompts for contact methods (chat, email, or phone if available).
• Visit https://bolt.eu and click Help or select your country from the footer to reach region-specific support pages and driver hubs that may list local phone lines.
• Search “Bolt customer service [city]” in Google Maps: many local Bolt offices have a Google Business Profile with phone numbers and opening hours.
• If you are a driver or fleet partner, check the Driver Portal / Fleet Dashboard: those portals often publish dedicated phone hotlines and local office addresses for rapid escalation.

When phone support exists and what to expect

Phone support availability depends on the market. In many European and African cities Bolt maintains driver hotlines and local offices with published phone numbers and operating hours; rider phone support is less common and often reserved for urgent safety or payment issues. Expect phone lines (where available) to operate Monday–Friday office hours local time; some larger cities offer extended or 24/7 emergency lines for safety incidents.

Response times vary by channel: in‑app support and email typically produce an automated acknowledgement within minutes and a substantive reply within 24–72 hours for routine disputes. Phone contacts, when present, are usually faster for urgent matters (lost items, safety incidents, or account lockouts) and can lead to immediate action such as trip reimbursements, driver account restrictions, or safety escalations. For true emergencies, always call local emergency services first (e.g., 112 in the EU, 911 in the USA).

What to prepare before calling or messaging Bolt support

Preparing concise, precise details speeds resolution. Whether you use phone, in‑app chat, or email, have the trip information and proof ready. For drivers and riders disputing fares or reporting lost property, Bolt’s support team needs specifics to locate the record in their system and to liaise with drivers or payment processors.

• Trip ID or order number (visible in the app trip history) and the exact date/time and pickup/dropoff addresses.
• Driver name, vehicle make/model and license plate (if known), fare amount charged and payment method (card suffix or mobile wallet).
• Clear description and timestamped screenshots: receipt, route, chat transcripts, photo of lost item, or screenshots of the error message or charge on your bank statement.
• Your account email and phone number used for the Bolt account, and the app version and device OS (e.g., Bolt app version 12.4.0 on iOS 17.2).

Escalation paths, corporate contact and chargebacks

If in‑app support cannot resolve a billing dispute, escalate with these options: request a supervisor in the app chat, use the local office phone for drivers/fleet where available, or submit a formal complaint through the Bolt website’s corporate contact or legal pages. For unresolved payment disputes, you can open a chargeback with your bank or card issuer — but only after you have a documented support ticket or chat transcript showing attempts to resolve the problem, as banks require evidence of prior contact.

For press, enterprise partnerships or regulatory inquiries, use Bolt’s corporate pages on bolt.eu to find dedicated contact forms. If you need faster attention, mention the ticket/reference number and provide a short timeline of attempted resolutions. Typical escalation timeline: initial acknowledgement within 24 hours, substantive update within 3–7 business days, and resolution in 7–14 business days for complex disputes involving refunds or account investigations.

Sample call script and final tips

When you reach a human, keep the description concise and fact‑driven. A simple four‑line script: “Hello, my name is [Full name], account email [email]. I am calling about trip ID [ABC123], taken on [date/time], route [street A → street B]. The issue: [overcharge/lost item/safety concern]. I’ve submitted screenshots and request [refund/item return/security review]. My ticket/reference is [if you have one].” This gives the agent the exact fields they need to search the record and escalate.

Final practical tips: always keep in‑app receipts and trip history screenshots for 30–60 days, check the app and email inbox for follow‑up, and if you are a driver keep a local support number or driver hub address saved. For safety incidents use local emergency services immediately and then file the incident through the Bolt app so their Trust & Safety team can act. When in doubt, bolt.eu/help is the canonical starting point for region‑specific contact options.

How late does GoBolt deliver?

between 9 am-9 pm
For Parcel deliveries, they will be automatically scheduled for same-day/next-day delivery between 9 am-9 pm local time. If you would like to track your delivery, please visit the below article. When Will My Package Arrive?

Where is the headquarters of GoBolt?

Toronto, Ontario
GoBolt is headquartered at 157 Adelaide Street West, Suite 260, Toronto, Ontario M5H 4E7, Canada. Founded in 2017, the company has expanded its operations across Canada and the United States, offering sustainable logistics solutions.

Who is the owner of GoBolt?

Mark Ang
GoBolt was founded in 2017 by Mark Ang and Heindrik Bernabe, originally under the name Second Closet, a valet storage service for university students. The company gradually transitioned to third-party logistics, rebranding as Bolt Logistics in 2021 and later as GoBolt in 2022.

How to track who a package is from?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To find out who sent a package, first, check the package label for a return address, and if it’s a retailer or known company, look for a packing slip or invoice inside the box for sender details or contact their customer service. If the package was a gift or you ordered something, check your order history on the retailer’s website or ask household members. If it’s an unknown package with a tracking number, use the number on the carrier’s website or contact their customer service for information.  1. Check the Package Label and Contents

• Look for a return address: The label on the package often shows the sender’s name and address. 
• Find a packing slip: If you opened the package, check for a packing slip or invoice, which might contain sender details, especially for gifts or online orders. 

2. Check Your Online Accounts 

• Review order history: If it’s a retail package, check your account on the retailer’s website (e.g., Amazon.com) to see if you or someone you know placed an order, suggests Quora.

3. Contact the Retailer or Carrier

• Contact the retailer’s customer service: . Opens in new tabIf it’s from a retailer like Amazon, you can contact their customer service with the order number to get sender information. 
• Contact the shipping carrier: . Opens in new tabFor packages with a tracking number but no sender information, provide the number to the carrier (like USPS, UPS, or FedEx). They may be able to provide the sender’s contact information or details about the shipment’s origin. 

4. Involve Others

• Ask household members: If you live with others, ask them if they ordered the package or are expecting a delivery. 
• Use social media: If you still can’t figure it out, you could try asking on social media platforms, suggests a Quora thread. 

5. What to Do for Unknown or Unexpected Packages

• Report unsolicited packages: If the package is entirely unexpected and not a gift, it could be part of a “brushing” scam where fake orders are sent to real addresses. In such cases, contact the carrier or report it to the platform where the order might have originated. 
• Do not open it immediately: To ensure your safety and prevent potential issues, it’s best not to open a suspicious or unexpected package until you’re sure of its origin. 

AI responses may include mistakes. Learn moreHow can I track down who sent me a package? : r/logistics – RedditJun 16, 2019 — With the tracking number I would get on the carrier(FedEx, UPS etc) site and type in the tacking. From there I would s…Reddit · r/logisticsHow do I find out who sent me a package? I have a tracking number.Apr 12, 2023 — Most shipping labels will show who the shipper was in the upper left corner of the label & who is to receive the packa…Quora(function(){
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Is GoBolt reliable?

With its electric vehicle fleet, versatile delivery options, and real-time tracking capabilities, GoBolt offers a compelling solution for efficient and reliable last mile delivery.

Who delivers GoBolt?

For brands, speed and reliability are crucial when it comes to delivering shopper orders. By partnering with Cargojet, GoBolt Parcel offers fast delivery without the complexity of managing multiple vendors.