GMAT Customer Service — Professional Guide for Candidates

Overview: what GMAT customer service handles and why it matters

GMAT customer service is administered by the Graduate Management Admission Council (GMAC) and is the primary point of contact for registration, scheduling, test-day incidents, accommodations, score reporting, refunds, and policy questions. The public-facing portal and authoritative information are hosted at mba.com and gmac.com; these two sites are the official sources for fee schedules, policy updates, live-chat availability, and regional contact details. Handling issues correctly on first contact reduces processing time and the risk of lost or delayed exam results.

From an operational perspective, GMAT customer service must coordinate with a global network of Prometric and Pearson VUE test centers (depending on the GMAT product and region), admissions offices, and internal policy teams. Expect variability in response times: routine inquiries via live chat or phone are usually answered within minutes to a few hours during business hours, while complex requests (accommodations, score reviews, appeals) commonly require 3–6 business days for an initial response and longer for resolution.

Contact channels, hours, and what to prepare before you call

Primary contact channels are: the MBA.com “Contact Us” and support pages (https://www.mba.com), in-product help and live chat, and country-specific phone lines listed on MBA.com. GMAC does not provide a single global phone number in one place because numbers are localized; for up-to-date phone numbers and regional office hours, go to https://www.mba.com/contact-us. For quick answers, use the live chat on mba.com (when available) or the online support ticket form — those create a case number you can reference.

Before contacting support, have these items readily available: your MBA.com ID, appointment ID/confirmation email, test center name and address, payment transaction ID (credit card or voucher code), photo ID used at registration, and any screenshots or PDFs of error messages. Providing complete documentation on first contact reduces average handling time by 30–50% for common issues such as failed payments, double bookings, or score-reporting mistakes.

Common issues and precise resolution steps

Registration/payment errors: If your registration fails but funds were captured, immediately open a support ticket via MBA.com and attach the payment confirmation from your bank. Typical resolution windows for charge corrections are 3–10 business days depending on the issuing bank; GMAC will issue a refund notice and a case number. If you used a fee waiver or voucher and the system refused it, include the voucher code and the email you received from the issuer when you contact support.

Rescheduling and cancellations: As of 2024 the standard GMAT exam fee is USD 275 for the standard test. Rescheduling and cancellation fees can vary by product (GMAT Focus Edition vs. legacy GMAT) and by region; exact fees and deadlines are published on mba.com at the time of booking. If you must reschedule or cancel, do it through your MBA.com account — get a confirmation email and save the transaction ID. If the test center cancels your appointment (weather, technical failure), request a written center incident report and open a support ticket so GMAC can offer either a refund or a free reschedule, depending on the circumstances.

On-test incidents and how to escalate

If you experience a testing irregularity (power outage, equipment failure, perceived scoring anomaly, or suspected security breach), notify the test center staff immediately and request a written incident report signed by the center manager. Then file a formal complaint with GMAC within 72 hours via the MBA.com support form and attach the incident report. Keep copies of any recordings, emails, or witness statements; these materially strengthen escalations and typically shorten adjudication time.

For disputed scores, GMAC offers official score review processes. Expect an administrative fee and a formal timeline: initial acknowledgement within a few business days and a substantive response within 2–6 weeks depending on the complexity. If the review changes your score, the fee is often refunded. Always request and save a case number for follow-up.

Accommodations (ADA / special testing needs)

Requests for accommodations require medical or professional documentation that establishes the nature and functional impact of the disability. Typical documentation includes a diagnostic summary, a history of accommodations in academic settings, and recommendations for specific testing aids or timing. Submit documentation through MBA.com’s accommodations portal; GMAC generally asks that candidates apply at least 4–6 weeks before their preferred test date to allow time for review and scheduling modifications.

Accepted accommodations can include extended time, separate testing rooms, assistive software, or a human reader/scribe. Once approved, you will receive an approval letter with a candidate ID for scheduling. If your approved accommodations are not honored at the test center, do not test — ask the center manager for an incident report and contact GMAC immediately; testing without the approved accommodations may complicate subsequent remediation or score adjustments.

• Documentation checklist for disputes, refunds, or accommodations: MBA.com ID, appointment confirmation, payment transaction ID, signed test-center incident report (if applicable), medical/diagnostic reports (for accommodations), screenshots of errors, and a clear statement of requested remedy (refund, reschedule, score review).
• Top 6 practical tips for efficient customer-service interactions: 1) Use the MBA.com support form to create a traceable ticket; 2) Include all IDs and timestamps in your first message; 3) Attach PDFs/screenshots instead of photos when possible; 4) Reference policy language from mba.com if relevant; 5) Ask for a case number and escalation path; 6) If unresolved after 10–14 days, request escalation to GMAC Customer Relations and provide an executive summary of the issue in one page.

Fees, timelines, and escalation protocol

Fee transparency: the base exam fee has been USD 275 for the legacy GMAT in recent years; additional services (additional score reports, rescore requests, or special handling) carry separate fees published on MBA.com. Additional Score Reports historically cost about USD 35 each — check mba.com for current pricing. Refunds and partial refunds are governed by the purchase terms at the time of booking; holding on to confirmation emails and transaction IDs is critical for any refund claim.

Escalation: if first-level support does not resolve your case within the indicated timeframe, request a supervisor and then escalate to GMAC Customer Relations (contact details and regional offices are listed at gmac.com). When you escalate, submit a consolidated packet — timeline of events, copies of correspondence, transaction evidence, and your preferred remedy. Well-documented escalations are resolved more quickly and have a higher rate of favorable outcomes.

What is GM customer service phone number USA live person?

(800) 462-8782General Motors / Customer service

Is getting 750 in GMAT tough?

You have a great score – more than the average of every school. 750 was 99 percentile at one time and today too, it immediately ticks off the GMAT box in the app. It shows you have what it takes to handle the curriculum very well.

Can I cancel my GMAT and get a refund?

You can cancel your GMAT or GMAT Online for a partial refund if you cancel in advance of your test administration: More than 60 days before test: $110 refunded for in-person, $120 for online. 15–60 days before test: $80 refunded for in person, $90 for online.

Has GMAT been discontinued?

On November 7, 2023, GMAC (Graduate Management Admission Council) announced that the traditional GMAT will be discontinued. They also announced some changes in the test format and renamed it as GMAT Focus Edition. Let us take a look at some of the major changes in the test format.

What is the phone number for GMAC customer service?

Your verification email is on the way. For help, please call your Customer Experience team at 1-800-284-2271.

How do I contact GMAT?

However, if you lack information about your school site administrator, you may contact the GMAT School Associate Manager at [email protected] or at +1 866 706 0403 or +1 703 245 4368.