GLO Tanning customer service number — how to find, call and resolve issues

Overview and where to find the right phone number

GLO Tanning operates primarily as a network of local salons and franchise locations rather than a single centralized call center. That means there is no single universal national customer-service number that applies to every query; instead you will usually contact the specific GLO salon where you booked, or use the brand’s contact form on the official website. For bookings made online, the correct phone number is printed on your confirmation email and on the salon-specific listing on the company website or Google Business profile.

If you need a national point of entry, start with the brand’s official website or the booking system you used. Always confirm the URL in your browser bar — search terms to use: “GLO Tanning official contact”, “GLO Tanning [city name] phone”, or the exact salon name and postcode. For third-party bookings (Treatwell, Booksy, etc.) use the booking confirmation from that platform; those platforms also store the salon phone number and appointment reference number.

Typical customer-service hours, response times and expected fees

Most GLO salons publish hours for reception and phone support. Typical customer-service phone hours for tanning salons in the UK and US are Monday–Friday 09:00–18:00 and Saturday 09:00–16:00; evening reception hours vary by site. If you call outside those times you should expect voicemail or an automated callback request. Response by email or web form often takes 24–72 hours; social media DMs may be faster for simple queries.

Pricing questions are common: as of 2024, single sunbed sessions or booth hire at independent UK salons often range from £2 to £8 per minute/session depending on machine strength; spray tans typically run £15–£35 per session; monthly unlimited or membership packages commonly cost between £25 and £60 per month depending on the level. Always confirm the exact price on your salon’s price list or online menu before agreeing to a package; ask for prices in writing if you are purchasing a multi-month membership.

What to prepare before you call

Prepare these items to make your call efficient: the booking reference number, date and time of the appointment, the name of the salon (and its full address/postcode), the email address used when booking, and payment method details (last 4 digits of card). If your issue relates to a skin reaction, photo evidence taken within 24–48 hours is highly useful; if it’s a billing dispute, have receipts and bank/card statements ready.

Be ready to state precisely what outcome you want (refund, rebook, credit, technical inspection). Typical resolution times vary: refunds processed by the salon usually appear back on card accounts in 3–10 business days; a chargeback or bank dispute through your card issuer can take 30–90 days depending on the bank. If you want a written confirmation, request an email summary of the agreed outcome and the expected timeline while you are still on the phone.

Common issues and scripted phrases to use

Common queries include appointment rescheduling, membership cancellations, billing discrepancies, machine malfunctions, and post-tan skin reactions. Use concise, factual language and cite evidence: “My booking reference is X12345; I arrived at 14:00 on 12/06/2025 and the machine was not working. I would like a rebooking or a refund for the £18 session.” Keep copies of all correspondence and note the name of the staff member you spoke to and the time/date of the call.

Here are short scripts that work well: for refunds say, “I paid £XX on [date]; service was not delivered as agreed. Please refund the amount to the original card and confirm by email within 5 business days.” For memberships, “I want to cancel my recurring membership; please confirm the cancellation effective immediately and provide a confirmation email and final invoice showing no further payments.” These clear, outcome-focused statements reduce miscommunication and speed resolution.

Useful phone numbers, websites and escalation contacts

  • Find your salon phone: check your booking confirmation or the salon’s Google Business listing (search term: “GLO Tanning [town/city] phone”).
  • UK consumer support: Citizens Advice Consumer Service — 0808 223 1133; website: https://www.citizensadvice.org.uk/consumer/.
  • US federal guidance and complaint filing: Federal Trade Commission — 1-877-FTC-HELP (1-877-382-4357); website: https://www.consumer.ftc.gov/.
  • Payment disputes: contact your card issuer immediately (major card companies accept disputes; typical window is 60–120 days depending on issuer). Always request a chargeback only after attempting resolution with the salon.

Checklist to close the loop after the call

  • Save the confirmation email of the outcome, the staff member’s name, and the reference number. Follow up in writing if you were promised a refund or repair.
  • Set calendar reminders for any promised timelines (e.g., 7 days to refund). If the salon misses the deadline, escalate to the platform you booked through or to consumer protection services listed above.
  • If health issues follow a tanning session, get medical documentation and photograph the condition. File a formal complaint with the salon and, if necessary, report to local public health authorities or Trading Standards for your area.
Jerold Heckel

Jerold Heckel is a passionate writer and blogger who enjoys exploring new ideas and sharing practical insights with readers. Through his articles, Jerold aims to make complex topics easy to understand and inspire others to think differently. His work combines curiosity, experience, and a genuine desire to help people grow.

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