Glamcor Customer Service — an expert, practical guide

Where to reach Glamcor and what to expect

Glamcor maintains primary customer support through its official website (glamcor.com) and through authorized retailers such as Amazon, B&H Photo, and select professional beauty suppliers. For warranty verification, order lookups, and official replacement parts you should always start at the manufacturer site; third-party sellers can only authorize returns or refunds for purchases made through their storefronts. Expect the initial manufacturer response window to be roughly 24–72 hours on business days for email tickets and up to 48 hours for social media direct messages — weekend response times are typically slower.

Phone support availability varies by region and reseller; many manufacturers provide phone hours Monday–Friday, roughly 9:00–17:00 local time. If you need real-time help, check the glamcor.com contact page for the current support phone number and live-chat hours, and have your order information ready to avoid hold time. For purchases made through Amazon, use the Amazon returns workflow first — Amazon can often process refunds faster (48–72 hours after receipt) than a manufacturer RMA.

Exactly what to prepare before contacting support

Being prepared reduces back‑and‑forth and shortens resolution time. Have these items readily available before you call or open a ticket: order number (from the invoice), purchase date, seller name (Glamcor vs. reseller), full product model name (look for labels such as “Riki” or the product SKU on the box), serial number, and high‑resolution photos showing the issue. If the defect is intermittent, record a 10–30 second video that demonstrates the failure — videos close the gap on diagnosis faster than text descriptions.

Also note your power source, outlet type, and any adapter labels. Many Glamcor LED units use low‑voltage DC adapters; list the adapter output (for example “12V ⎓ 2A” if visible). If the light blinks, dims, or emits unusual noise, note sequence timing (e.g., “starts blinking after 3–4 minutes”) and ambient temperature — these details help technicians distinguish between firmware, power, and hardware faults.

• Checklist to have ready: order/invoice PDF, product SKU & serial, 3–5 photos (box, label, damage), 15–30s video of fault, adapter label photo, purchase receipt, shipping tracking number (if applicable).
• Ticket information to include: concise subject line (e.g., “Riki 2.0—power LED failure—Order #12345”), steps to reproduce, when it started, and desired outcome (refund, repair, replacement).

Warranty, returns, repairs, and realistic timelines

Most consumer electronics in the beauty lighting category ship with a limited manufacturer warranty commonly ranging from 12 to 24 months — check your invoice or the product page for Glamcor’s specific coverage. Typical warranty claims follow a documented process: submit a support ticket with proof of purchase, receive an RMA number if the issue qualifies, ship the unit back (often at customer expense unless Glamcor authorizes prepaid shipping), and await inspection. Inspection timeframes commonly run 3–10 business days after the device is received by the service center.

Refund and replacement timelines depend on payment method and location. After a warranty approval, replacement shipping can take 3–7 business days domestically; refunds typically process within 7–14 business days to the original payment method after the unit is received and inspected. For out‑of‑warranty repairs, expect quotes before work proceeds; repair labor and parts for LED lighting commonly range from $25 to $150 depending on complexity. International returns may incur customs fees and longer transit times — retain tracking and customs documentation when returning items overseas.

Escalation path, disputes, and consumer remedies

If initial support interactions do not resolve your issue, use a structured escalation path: 1) reply to the existing ticket asking for escalation to a support manager, 2) contact the retailer (if purchased through a reseller), 3) file a formal complaint with the Better Business Bureau (bbb.org) if cooperation stalls, and 4) consider a chargeback through your card issuer only after 30 days of unsuccessful resolution attempts and documentation of the support history. Keep every communication — dates, ticket numbers, names — in a single folder for quick reference.

For monetary disputes below local small‑claims thresholds, consider small‑claims court (limits vary; many U.S. states set limits between $5,000 and $10,000). For cross‑border purchases, check consumer protection agencies in your jurisdiction and the seller’s stated dispute resolution method. Public reviews and social media outreach often prompt faster engagement; use direct messaging first, then public posts as a last resort to preserve clarity and records.

• Escalation sequence: support ticket → ask for manager/supervisor → contact reseller customer service → file complaint with BBB or consumer agency → payment dispute/chargeback after documented attempts.

Practical troubleshooting tips that reduce service calls

Before filing a warranty claim, perform basic diagnostics yourself: verify the adapter output with a multimeter (confirm the labeled voltage, e.g., ~12V DC), try a different compatible outlet, reseat connectors, and perform a power cycle (disconnect for 60 seconds before reconnecting). For dimming or flicker problems, check whether a mobile app or an inline dimmer is present — software settings or incompatible dimmers can mimic hardware faults.

If the product has firmware or app control, update to the latest firmware following instructions on glamcor.com/support or the app’s update screen; firmware updates often resolve connectivity and control anomalies. Document each troubleshooting step and the result (e.g., “firmware updated to v1.04 on 2025-06-12; problem persists”) and include that summary in your support ticket to avoid repeat troubleshooting by the technician.

How do I stop my LED from glowing when off?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview LED lights glowing faintly when switched off, also known as ghosting, can be caused by a few factors. These include residual voltage in the circuit, faulty wiring, or the design of the dimmer switch. To stop this, try replacing the dimmer switch with an LED-compatible one, ensuring proper wiring, or installing a bypass capacitor.  Reasons for LED glowing when off:

• Residual voltage: . Opens in new tabSome dimmer switches, especially older models, may not completely cut off the power supply, allowing a small amount of current to leak through and cause the LED to glow. 
• Incorrect wiring: . Opens in new tabShared neutral wires or other wiring issues can create a phantom voltage that affects the LEDs. 
• Smart switches and dimmers: . Opens in new tabSome smart switches and dimmers require a constant power supply to operate, which can lead to a slight glow in the connected LEDs. 
• Quality of LED bulbs: . Opens in new tabCheaper LED bulbs may be more susceptible to glowing due to their internal design or components. 

Solutions to prevent LED glowing when off:

• Replace the dimmer switch: . Opens in new tabIf you have a dimmer switch, consider replacing it with an LED-compatible model that is specifically designed to eliminate ghosting and flickering. 
• Check the wiring: . Opens in new tabEnsure that the wiring is correct and there are no shared neutral wires or other wiring issues that could be causing phantom voltage. 
• Install a bypass capacitor: . Opens in new tabA bypass capacitor can be installed in the circuit to absorb the residual voltage and prevent the LEDs from glowing. This is especially helpful for dimmers. 
• Use a load controller: . Opens in new tabA load controller can be installed to absorb the phantom voltage and prevent it from reaching the LEDs. 
• Upgrade to high-quality LED bulbs: . Opens in new tabConsider switching to higher quality LED bulbs that are designed to prevent glowing when off. 
• Consider a neutral wire: . Opens in new tabIf you have an older home, the wiring might not have a neutral wire at the switch location. This can lead to issues with smart switches and dimmers. Consult with an electrician to determine if adding a neutral wire is an option. 

AI responses may include mistakes. Learn moreMy lights are glowing when turned off. What’s the cause and is this a …Oct 17, 2024 — Yeah make sure the dimmer switch is pushed all the way off. Just push it a little more and see if it “clicks” off. Upv…Reddit · r/electricalWhy Do LED Lights Glow When Switched Off And How To Stop ItJul 30, 2023 — This typically includes checking that all cables are routed properly so as not reduce performance and efficiency of li…Modern Lighting, Contemporary Light Fixtures(function(){
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Who is the founder of Glamcor?

Erik Kaiser –
Erik Kaiser – GLAMCOR GLOBAL LLC | LinkedIn.

How do I contact the light phone?

In order to return or exchange your device, you must first email us at: [email protected].

How do I turn off night light mode?

Turn Night light on or off
Select the Network icon on the right side of the taskbar. then locate Night light under Quick settings and select it to toggle it on or off. Alternatively, you can toggle the Night light setting under Settings > System > Display.

How do I turn off Glamcor light?

The power button is on the top of the arm instead of on the side of the light for easier access.

How do I contact Glamcor customer service?

(646) 542-1141
CALL US! You can call our customer service hotline at (646) 542-1141 to speak with a GLAMCOR customer service representative!