Gilbarco Customer Service Number — Complete Professional Guide

Where to find the official customer service number

Gilbarco and Veeder-Root maintain separate but integrated global support channels; the authoritative source for any customer service phone number is the company’s official web presence. For product documentation, country-specific telephone numbers and authorized-service listings, check Gilbarco at https://www.gilbarco.com and Veeder-Root at https://www.veeder-root.com. Both sites include a “Contact” or “Support” page that lists regional phone numbers, email addresses and links to the support portal.

Do not rely on third‑party directories for emergency contact information—service centers, phone numbers and after‑hours arrangements change frequently. When you visit the official site, use the country/region selector (typically top-right) or the “Find a Distributor/Service Provider” tool; it returns an exact support number including the international dialing prefix (for example +1 for USA/Canada, +44 for the UK). Save the returned number, the support portal URL and any displayed ticket or account reference for future use.

Support availability, SLAs and what to expect when you call

Gilbarco/Veeder‑Root commonly offers 24/7 telephone support for site‑critical systems (fuel dispensers, payment systems, underground tank monitoring). Typical Service Level Agreements (SLA) for commercial accounts are: remote diagnosis within 30–90 minutes, telephone escalation within 60 minutes, and on‑site response windows of 4, 8 or 24 hours depending on the agreed tier. These SLA windows are contractual—retail customers without a maintenance contract should expect longer response times and standard business‑hour service.

Costs are driven by contract type. Annual maintenance contracts frequently range from about $600 to $2,400 per dispenser site for basic preventive maintenance, while premium 24/7 response contracts commonly run $2,400–$8,000 per year per site. Emergency after‑hours labor is typically billed at a premium: 1.5× to 2× the standard hourly rate (standard on‑site technician rates vary by market but commonly fall between $120–$250 per hour). Confirm rates and SLA details with the number on the official support page before work begins.

What to have ready before you call

Preparing accurate technical and account information before contacting support shortens hold time and speeds diagnosis. When you call, be prepared to provide device identifiers, purchase details and environmental context so the agent can route your case correctly on first contact.

• Exact model and serial number (e.g., “Gilbarco Passport 2, SN: GIL-12345678”).
• Firmware/software version and POS/integrator version (displayed in system menus; e.g., “Firmware v3.4.12”).
• Station/site details: physical address, dispenser number(s) affected, site account number and prior ticket number if applicable.
• Error codes, LED patterns, screenshots or cellphone photos of displays, and a concise description of events (time/date, last known working transaction, recent electrical or network events).
• Access constraints (site hours, site keyholder, permit or EPA requirements) and preferred contact method for follow-up (phone, email, portal ticket).

Common first‑line troubleshooting steps you can perform

Before waiting for on‑site service, technicians and engineers recommend a short diagnostic routine that resolves a large percentage (commonly 30–50%) of non‑hardware failures. These steps identify whether the fault is local to the dispenser, network, payment terminal or host integration.

• Verify site power and UPS: confirm mains voltage at the dispenser junction and that any UPS/battery shows “online” and not in bypass; power glitches are the root cause in an estimated 25–35% of field cases.
• Confirm network connectivity: ping the dispenser controller or check the display for “no network” messages; collect the IP address and gateway as shown in diagnostics.
• Reboot sequence: graceful software restart of the dispenser controller and then any attached payment terminal (wait 90–180 seconds between reboots). Note and report any persistent boot errors.
• Document exact error codes and time stamps: write down codes (e.g., “E-14”, “COMM-01”) and call the support number with those details—support personnel will map codes to known fixes immediately.

Escalation, warranty, parts and estimated replacement costs

Standard manufacturer warranty on new Gilbarco and Veeder‑Root equipment typically covers 12 months from installation for parts and limited labor, although extended warranties and service plans of 2–5 years are widely available. Always confirm warranty start date and coverage in writing. For equipment older than warranty, parts replacement is priced by part number; ballpark ranges are: card readers $400–$1,200, nozzle assemblies $120–$450, dispenser controller modules $800–$3,500, and full dispenser replacements $6,000–$25,000 depending on model and options.

When a case needs escalation, request an escalation number and the engineer’s name. If you have a contract, the support agent should provide an estimated time and cost for on‑site work up front. For parts procurement, use the official parts catalog on the product support portal to obtain OEM part numbers and current list prices; aftermarket components may void warranty—confirm with support before sourcing locally.

Alternative contact channels and training resources

In addition to phone support, Gilbarco and Veeder‑Root provide online portals for case creation, firmware downloads and technical bulletins. Key URLs: https://www.gilbarco.com/support and https://www.veeder-root.com/en/support. Many regions also support email case submission and secure FTP for log file uploads. Use the portal to upload logs and photographs—this reduces diagnostic phone time by up to 40%.

Authorized distributors and service partners offer training courses (classroom and remote) that range from single‑day operator classes (commonly $250–$600 per person) to multi‑day technical certification (commonly $1,200–$2,500 per attendee). For high‑availability sites, consider purchasing certified technician training and an annual service contract to minimize downtime and meet regulatory compliance (tank monitoring, leak detection). For the exact customer service number in your country, visit the official Contact/Support page on the Gilbarco or Veeder‑Root website and save the regional number shown there—this ensures you dial the current, authorized support channel.

What is the 800 number for control card?

Immediately call Customer Service at our toll-free number, 1-866-753-6324. Or, log in to your Online Account Center to report your Control card as lost or stolen. From the main menu, select “My Account,” “My Prepaid Cards” and then “Report Card Lost/Stolen”.

Is Gilbarco Veeder-Root a good company to work for?

Overall, 61% of employees would recommend working at Gilbarco Veeder-Root to a friend. This is based on 543 anonymously submitted reviews on Glassdoor. How do job seekers rate their interview experience at Gilbarco Veeder-Root? 61% of job seekers rate their interview experience at Gilbarco Veeder-Root as positive.

What company owns Gilbarco?

Vontier Danaher Corporation Fortive (function(){
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Gilbarco Veeder-Root/Parent organizations
The Gilbarco® brand and companies are acquired by the Danaher Corporation, parent company of Veeder-Root® and the Red Jacket® brands.

How to reset Gilbarco dispenser?

Select reset and confirm by selecting.

What is the 800 number for Gilbarco?

If you are an ASC and need to verify RAS connection or activate a Passport feature, contact Gilbarco at 1-800-800-7498. If you need assistance with an upgrade or installation issue, contact Gilbarco at 1-800-743-7501. Be prepared to provide your ASC ID.

How much does Gilbarco certification cost?

Gilbarco Dispenser Service Training
$2500 per student for Authorized Certification Training.