GigSmart Customer Service Number — Complete, Practical Guide

Where to find GigSmart’s official contact information

GigSmart’s primary public entry point is its corporate website at https://gigsmart.com. On that site you will find a “Contact” or “Help” link (bottom of the homepage or in the site navigation) that directs users to the official help center and in-app support instructions. Many modern gig platforms—including GigSmart—route most support through the mobile app and an online ticketing system rather than publishing a single public phone number, so expect web- or app-based contact to be the fastest route to a resolution.

If you need a telephone contact, the most reliable way to retrieve any current GigSmart customer service number is to open the GigSmart mobile app (iOS or Android), go to Settings → Help or Support, and look for “Call Support” or “Contact Us.” The app contains the most up-to-date channel list and any temporary phone lines (for example, weekend hotlines during high-volume periods). If you cannot access the app, check the footer of gigsmart.com/contact or the company’s App Store/Google Play listing for a support phone link.

Primary support channels and realistic response times

GigSmart typically supports three primary channels: in-app chat/ticketing, email ticketing, and (occasionally) an operational phone line for urgent account or payment problems. In-app chat is intended for immediate triage and commonly yields first-response times of under 1 hour during business hours. Email tickets or web forms usually receive initial acknowledgement within 24–72 hours depending on volume. If your issue is escalated to operations or the finance team (pay disputes, ACH issues), expect a documented timeline—commonly 3–10 business days for an investigation.

Plan for these realistic timelines: first-response within 24–72 hours for standard tickets, 1–2 hours for in-app chat during staffed hours, and 3–14 business days for billing or refund investigations. If you haven’t gotten any acknowledgement in 72 hours, escalate via the app’s “Appeal” or “Escalate” option, or use the contact form again referencing your original ticket number.

What to prepare before contacting customer service

Being prepared speeds resolution. Have the following items at hand: job or shift ID, date/time stamps, gig location address, exact pay rate shown in the app for that shift, any screenshots of the event or messages, payment confirmation or bank statement lines, and the email/phone tied to your GigSmart account. These identifiers allow agents to pull records quickly—without them, every query adds 24–48 hours to processing time.

Include precise technical details if your issue is app- or payment-related: app version (e.g., v5.2.1), device model (iPhone 12 / Samsung S21), OS version (iOS 16.5 / Android 13), and the last four digits of the card used for payouts. For disputes over pay, list the exact gig: date, start time, end time, and amount you were expecting vs. amount paid. This level of specificity helps the finance team reconcile logs and resolve discrepancies within their typical 3–7 business day window.

Quick checklist to gather before calling or submitting a ticket

• Account email and phone number (as registered in the app)
• Shift/job ID, date, start/end times, exact location address
• Screenshot(s) of in-app messages, pay rates, and any error messages
• Payment evidence: bank statement line, pay stub screenshot, last four card digits
• Device details: app version, device model, OS version

Escalations, refunds, and dispute handling

If your initial ticket does not resolve the issue, escalation is a formal next step. Use the app’s escalation function or reply to your ticket and state “Escalate to Supervisor” with your ticket number. Escalations for pay disputes typically move from the frontline support agent to a finance investigator; these cases are logged, investigated, and closed with a written outcome. Expect an escalation acknowledgement within 24–48 hours and a formal outcome within 3–14 business days depending on the complexity (timecard logs, client confirmations, ACH clearing).

For refunds or client-side chargebacks, keep all related communication and timestamped screenshots. If GigSmart coordinates with a client or hiring company to resolve a dispute, allow up to 30 days for inter-company reconciliation. If you believe there is a legal or compliance issue (e.g., wage theft), document everything and consider contacting local labor authorities; GigSmart’s internal dispute process will be detailed in their Terms of Service on gigsmart.com/terms.

Practical sample scripts and email template

Use brief, precise language when you call or write. For phone calls: “Hello, my name is [Full Name], account email [[email protected]], I’m calling about shift ID 123456 on 08/15/2025 in Denver, CO. The pay I received was $X.XX less than the $Y.YY shown in the app. Ticket # if available: 98765. Could you please open or escalate a pay investigation?” This gives the agent everything to begin pulling logs immediately.

Email template (subject line: Pay Dispute — Shift 123456 — [Your Name]): include your account email, phone number, shift ID, date/time, location, expected pay vs actual paid, and attach screenshots. Example: “I completed Shift ID 123456 on 08/15/2025, 18:00–22:00 at 123 Main St, Denver, CO. App showed $200.00; I received $160.00. Attached are screenshots. Please escalate to Finance and provide a ticket number.”

Where to go if you still can’t reach support

If app and email routes fail, check the GigSmart company pages on the App Store, Google Play, and LinkedIn for updated contact links and support notes. Community forums and Facebook worker groups often provide contemporaneous reports about outages and known issues (e.g., payout delays after a bank processing change). Use these only for situational awareness—never share sensitive personal data publicly.

Finally, retain all documentation. If you must escalate outside the platform (bank dispute, state labor board), a clear, time-stamped packet of app screenshots, ticket numbers, and bank statements will materially increase the likelihood of a favorable outcome and shorten investigative timelines.

What is a simple mobile customer service number?

1-877-878-7908
To continue, contact our Customer Care Center at 1-877-878-7908.

Is there a customer service number for figs?

Our phone lines are open from 5 am to 8 pm PST Monday through Friday to help with any of your FIGS needs! To talk to someone from our Customer Experience team, you can call 424-500-8209. Looking to call from a Toll-Free line? You can contact us from 5 am to 8 pm PST Monday through Friday by calling +1-888-462-1901.

How do I contact gig support?

Our Team here to help.
Please contact us at [email protected] or connect with us by calling (720) 828-7720. A member of our team will get back to you as soon as possible.

How to contact smart customer service toll free number?

We’re here to help

1. Infinity Enterprise Hotline. Call us at +632 8848 8889. Contact us Toll Free at #888.
2. Infinity Worldwide Concierge. Call us at +632 8687-8338.
3. Smart Roaming Inquiries. Call us at +632 8848-8889.
4. Email Us. [email protected].

What is the phone number for GigSmart?

720-828-7720
Contact GigSmart by phone or email.
Please contact us at [email protected] or call us at 720-828-7720.

How to get a support gig?

Most often, the headline artist themselves will determine the support so it’s good to try get to contact them directly. If that’s not doable, get in front of management and the agent. Explain that you’re a fan of the band, you think you’d fit and why. Tell them about upcoming plans and previous achievements.