ghd Customer Service — Professional Guide

Overview and how ghd structures support

ghd (Good Hair Day) positions customer service around product reliability, safety and salon partnerships. The central online hub is https://www.ghdhair.com where customers select their country to access region-specific warranty terms, local phone numbers and live chat. Official social channels (for example, @ghdhair on Instagram and Facebook) are used for marketing and basic enquiries, but technical support and warranty handling are routed through the regional contact pages to ensure compliance with local consumer law.

Support is structured in tiers: front-line contact (chat, phone, email) handles order, shipping and basic troubleshooting; a technical/warranty team handles repairs and replacements; and a specialist escalations team manages complaints, recalls or regulatory issues. If you require action beyond a refund or replacement — for example, an authorized repair or product safety query — ask for a case/reference number and the name of the agent handling the issue to ensure traceability.

Warranty registration, repairs and costs

Electrical styling tools from major brands like ghd are commonly covered by a limited manufacturer warranty if registered after purchase. In many regions ghd offers a 2-year limited warranty for electrical faults when products are registered on the website within the registration window — check your local ghd site for the exact registration period and exclusions. Proof of purchase (receipt or order number) is typically required to validate warranty claims.

For out-of-warranty repairs or damage not covered by warranty (drops, cosmetic damage, water ingress), ghd uses authorized service centres or approved repair partners. Typical out-of-warranty repair fees for stylers often range from approximately $30–$120 depending on parts and labour; in practice some repairs approach the retail cost of a new unit, at which point replacement is recommended. Average retail pricing for ghd stylers (depending on model and market) generally sits in the broad band of $99–$279 — confirm current MSRP on the official site or authorised retailers before deciding whether to repair.

Returns, refunds and exchanges

Return windows vary by retailer and country: direct purchases from ghd’s online store often allow returns within a 14–30 day period provided the product is unused and in original packaging, while third‑party retailers (salons, department stores, marketplaces) each have their own return policies. For hygiene reasons, sealed consumables and electrical products opened or used may be non‑returnable unless defective. Always inspect items on delivery and photograph packaging/labels if a return is needed.

When requesting a refund, be prepared to provide the order number, purchase date, payment method and photos/videos showing the defect. If returning by post, use a tracked service and retain the tracking number. Some sellers apply restocking or return shipping fees — request a written confirmation of any deductions before sending the item back.

Contact channels and practical preparation

Primary contact routes include: local phone support (country-specific numbers listed via the site’s contact page), live chat during business hours, email/ticketing, and authorised retailer/salon support. Live chat typically resolves order and compatibility queries within one session; complex warranty or repair cases will generate a case number and move to email or phone follow up. Response times commonly range from immediate (chat) to 24–72 hours (email), depending on local staffing and volume.

Before contacting customer service, gather key information so the interaction is efficient: order/invoice number, product model name (for example “ghd Gold” or “ghd Platinum+” if known), serial number (on the product plate), date and place of purchase, and clear photos or short video of the issue. If shipping a device for diagnosis, include a copy of the receipt and a brief timeline of the fault.

• Checklist to have ready: order number, proof of purchase (receipt or bank statement), model name & serial number, photos/videos of the fault, exact billing/shipping address, preferred remedy (repair, replacement, refund).

Authorized retailers, counterfeits and pricing guidance

Always buy from authorised salons, the official ghd online store or approved retailers listed on ghdhair.com. Counterfeit devices are common in the flat‑iron market: tell‑tale signs include unusually low prices (for example, “new” stylers advertised at less than 30–40% of typical retail), poor packaging, missing serial numbers, and lack of a manufacturer’s warranty card. If a deal looks unusually cheap relative to the MSRP band ($99–$279), verify the seller before purchase.

If you suspect a counterfeit or an unauthorised seller, contact ghd customer support with purchase details and the seller’s information. ghd or its regional distributor can confirm authorised status and advise on warranty validity or potential safety risks. Buying through authorised channels protects both the warranty and your consumer rights under local laws such as the EU Consumer Rights Directive or US state laws.

International purchases, voltage and escalation steps

Electrical specifications and warranty coverage can vary by country. Check the product plate for voltage rating (for example “100–240V” indicates world‑wide compatibility). If a product purchased abroad requires a different plug type, use an appropriate certified adaptor; do not modify electrical components. Keep in mind that warranties may be region‑specific: a device bought in one market may not be covered by warranty in another — confirm before importing or exporting equipment.

If routine support does not resolve your issue, escalate by requesting a supervisor or an escalation/case manager and ask for estimated timelines and written confirmation of next steps. For formal complaints, use the official contact form on the regional ghd site, reference your case number, and keep copies of all correspondence. If unresolved, seek advice from local consumer protection agencies or payment provider dispute mechanisms (chargeback) as appropriate.

How do I claim my GHD warranty?

To claim on the warranty please fill out our online returns form or alternatively please contact our Customer Care Team. Was this article helpful?

How do I get my GHD repaired?

GHD repair process

1. Go to our Straighteners page and order a repair page.
2. Select the appropriate repair.
3. Follow the payment instructions, this will gather information about your repair.
4. Package your GHD’s up and post them to the repair address.

How do I contact GHD by phone?

We are sorry to hear you are having problems with your ghd Platinum +. We would be happy to assist you as this Styler has a 2 year warranty. Please call us at 1-877-443-2643 for further assistance with you Platinum+ warranty.

How do I contact GHD?

Our registered VAT number is 886 6123 89. 14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 01924 423 400 or by e-mailing Us using the contact form on the website.

What’s wrong with my ghd?

GHD straighteners are no different. The problem could be the fuse in the mains plug, a damaged cable or a failure inside the irons.

Is ghd lifetime warranty?

2 years warranty: straighteners (including ghd platinum and ghd chronos max), curling tools, hot brushes, hot air stylers, helios hair dryer (excluding professional use) and flight travel hair dryers. 1 year warranty on ghd air hair dryer and professional use ghd helios.