G.H. Bass Customer Service — Practical, Expert Guide

How to contact G.H. Bass customer service

G.H. Bass & Co. maintains a centralized customer service workflow accessed primarily through its official website, ghbass.com. The website includes a Help or Contact section where you can submit order inquiries, request returns, and upload photos of defects. For purchases placed through third-party retailers (Nordstrom, Zappos, Amazon, etc.), the fastest resolution is usually through that retailer’s customer service rather than directly with G.H. Bass.

Typical corporate customer-service channels include a web contact form, email ticketing, and social-media direct messages. Many customers report the smoothest outcomes when they provide the order number (example format: ORD-12345678), SKU (style code printed on the shoe box), and a timestamped photo of the product and packing slip. Customer-service hours are commonly Monday–Friday business hours; if you need an after-hours reply, send a detailed email or upload photos so the ticket is ready for the next business day.

Returns, exchanges and warranty essentials

Most footwear retailers, including brand sites like ghbass.com, operate a 30-day return window for unworn items—this is a practical benchmark to plan around. When preparing a return or exchange, keep the original box, tags and packing slip; these are often required for full refunds. If you purchased during a sale or with a promotional code, note that refund timing and the credited amount (sale price vs. original price) can affect the reimbursement and final refund value.

For warranty claims (manufacturing defects such as sole separation, stitching failures, or glue failures), document the issue immediately. Take at least three clear photos: one of the defect up close, one showing the entire shoe, and one of the label/size box. Typical warranty processing timelines range from 7–21 business days from receipt of documentation to a resolution; expedited review may be possible for clear manufacturing defects. If the shoes need repair rather than replacement, expect evaluation and turnaround times that add several weeks.

Repairs, resoling and recommended service partners

If your G.H. Bass shoes need resoling, heel replacement, or leather repair, many customers use local cobblers. Expect typical resoling costs between $50 and $120 depending on the sole material and the cobbler’s rates; replaceable rubber soles are generally less expensive than leather-welt resoles. For heritage styles like Weejuns loafers, a reputable cobbler can preserve original lasts and shaping—ask for experience with penny-loafer or moc-toe construction when selecting a shop.

Some issues are best handled through the brand if a defect is clearly manufacturing-related. For non-warranty repairs, get a written estimate before authorizing work. If you send shoes to an out-of-state cobbler or to G.H. Bass for service, insure the package for the value of the shoe (retail prices commonly range from about $80 to $250 depending on model and materials) and use tracked shipping to avoid disputes about delivery times.

Sizing, fit questions and product support

G.H. Bass is known for classic loafers (Weejuns) and leather dress styles that fit differently from athletic shoes. To determine correct sizing: stand on a sheet of paper, trace your heel-to-toe length, measure in centimeters or inches to the nearest 0.5 cm (1/8 in), and compare to the brand’s size chart on ghbass.com. Many leather dress shoes run true to size but may require a half-size up if you plan to wear thicker socks or if you have a high instep.

Expect a break-in period for full-grain leather of roughly 5–10 wears. During this time, leather will soften and conform; use shoe trees after each wear to maintain shape and reduce creasing. For common fit adjustments (pinching at the toe, heel slip), customer service can advise on insoles, heel pads, or alternative last recommendations by SKU. Always include the SKU and purchase date in fit inquiries for the fastest, most specific guidance.

Practical tips to get fast, favorable resolutions

When contacting customer service, prepare these items in advance: order number, SKU/model name, date of purchase, retailer name (if not purchased direct), and timestamped photos. Being organized cuts back-and-forth and reduces resolution time substantially—studies in retail support show response times drop by up to 50% when complete documentation is included up front.

Two short lists below summarize what to prepare and common service outcomes to expect; use them as a checklist before opening a ticket.

• What to prepare: order number, SKU or style code, retailer name, proof-of-purchase (digital receipt), 3 photos (close defect, full shoe, box label), shoe size and width, preferred resolution (refund, replacement, repair).
• Expected outcomes and timelines: automatic replacement for clear defects (7–21 business days), repair estimates requested (10–30 business days including shipping), returns for unworn items (refund processed within 5–14 business days after receipt).

Final notes from an expert perspective

Be proactive: photograph goods immediately upon receipt and open returns within the recommended window. Keep records of communications (dates, names, ticket numbers). In disputes, escalate politely—ask for a supervisor or a documented escalation ticket if the initial agent cannot resolve the issue. Persistence plus precise evidence typically yields the best results.

For the most accurate, up-to-date instructions or policies, consult the brand’s official site at ghbass.com and the specific retailer where you purchased the shoes. That will ensure you have the correct return window, shipping address for returns, and any seasonal policy changes (holiday extensions, promotional exceptions) that affect resolution.

Who bought GH Bass?

in 1987. In November 2013 G-III Apparel Group acquired G.H.

Does GH Bass have free returns?

We will gladly accept merchandise returns within 30 days of delivery given the item is in new/saleable condition, unworn and unaltered with the original tags still attached Please be sure to include the return form provided with your return request inside the return package. Start your Return Request here.

Why did GH Bass go out of business?

Bass Stores In Shift Toward Wholesale. G-III Apparel Group will close all 110 Wilsons Leather and 89 G.H. Bass stores, as part of a restructuring effort that will result in the company putting more emphasis on its wholesale operations.

Are there any G.H. Bass stores left?

“With a focus on enhancing shareholder value, we have made the difficult decision to close all of the Wilsons Leather and G.H. Bass stores and have entered into agreements for the early lease termination of a significant majority of these stores,” chairman and CEO Morris Goldfarb said in a statement this morning.

What is the phone number for GH Bass?

1-800-345-9787
IF YOU HAVE DIFFICULTY ACCESSING ANY FEATURE OR FUNCTIONALITY OF THIS WEBSITE, PLEASE FEEL FREE TO CALL US AT 1-800-345-9787.

Do G.H. Bass last a long time?

When given the attention and care they deserve, a pair of quality loafers will last you years. G.H. BASS loafers are designed with high quality materials, ensuring long lasting durability, but proper care is still important.