Getaround customer service phone number — how to reach a live person

Quick answer and official resources

Getaround does not maintain a single universally advertised public phone line for general customer support; instead, voice contact is routed through the Getaround mobile app and the Help Center to ensure your call is tied directly to a reservation and your account. The authoritative sources for up‑to‑date contact options are Getaround’s main site (https://www.getaround.com) and its Help Center (https://help.getaround.com).

If you need immediate voice assistance, the fastest and most reliable method is to use the in‑app “Get Help” or “Contact Support” flow which generates a ticket and—where available—offers an in‑app callback to connect you to a live agent. For true emergencies (roadside, accident, tow), Getaround displays a 24/7 roadside assistance number in the reservation and on the car’s keybox or instructions; use that number immediately if anyone’s safety is at risk.

Why Getaround routes calls through the app

Routing calls through the app or Help Center ties your phone contact to a reservation ID, vehicle, and timestamp. That linkage reduces triage time: a live agent can immediately see the reservation number, insurance product (Getaround Protect), photos, and previous messages. For operators and claims handlers, this reduces resolution time by 30–60% compared with unaffiliated calls.

Operationally, Getaround supports different teams by market (U.S., Canada, UK, France, Germany, etc.); phone routing lets the platform forward your request to the correct regional team and offers callback within business‑hours windows for non‑critical issues. That also prevents sensitive account actions from being taken without the reservation context present.

Step‑by‑step: How to reach a live person (fast)

• Open the Getaround app -> tap Profile (bottom right) -> Reservations -> select the affected reservation -> tap “Get Help” or “Contact Support.” This automatically attaches reservation ID and vehicle details to your ticket.
• Choose the category that fits (e.g., “Roadside assistance,” “Damage report,” “Reservation problem”). For emergencies, follow the “roadside” prompts to get the 24/7 assistance number immediately.
• If a callback option appears, request it—state your preferred phone number and expect a callback within minutes during business hours. If only chat is offered, use the “request phone call” text in the chat; escalate by asking explicitly for a live agent transfer.

Using the in‑app flow is essential: agents will ask you to confirm the reservation ID (a numeric code visible in the reservation screen), the pickup/dropoff times, and the vehicle plate or make/model—having the app open speeds verification and gets you to a human faster.

In‑app message vs. phone callback: which to choose?

In‑app chat or email help is best for documentation (uploading photos, receipts, or screenshots). If your issue is administrative—refund, credit, or disputed charge—the chat creates an audit trail. Expect response times for non‑urgent messages to be within 24–48 hours in many markets; some peak periods or holiday windows may take longer.

Request a phone callback when the issue is real‑time (you are locked out of a car, keybox malfunction, active accident) or when negotiation is required (complex damage disputes). Phone calls shorten the back‑and‑forth and are prioritized when tied to an open reservation that affects a live trip.

Roadside assistance and emergencies

Roadside assistance for Getaround reservations is handled 24/7; the exact phone number is displayed inside the active reservation details and on the vehicle’s access instructions. For a breakdown, flat tire, dead battery, or lockout while on a trip, follow the in‑app prompts to access the emergency number and share your GPS location with the operator.

If there is bodily injury, call local emergency services first (911 in the U.S., 999/112 in parts of Europe), then contact Getaround immediately via the app so the reservation can be paused and an incident ticket opened for claims and insurance purposes.

What to have ready before you call or request a callback

• Reservation ID and date/time of pickup; vehicle make, model, and license plate. These are displayed in the reservation screen—copy them before you call.
• Photos and short video of any damage or issue (interior, exterior, instrument cluster). File names with timestamps are useful. If you have police or tow receipts, scan or photograph them for claims.
• Your full legal name as on the account, driver’s license number, and the phone number tied to the Getaround account. If you used a credit card, have the last 4 digits available for verification.

Common issue types, timelines, and expected outcomes

Typical categories: roadside assistance (immediate), damage reports (filed within 24 hours), billing disputes (investigated within 3–7 business days), and reservation cancellations (policy dependent—refund eligibility varies by cancellation timing; see policy in app). For damage claims, expect initial acknowledgment within 24–48 hours and a full resolution (inspection, payout, or denial) within 7–21 days depending on third‑party repair timelines.

When insurance is involved (Getaround Protect or a verified third‑party policy), claims adjusters may request repair estimates, invoices, or an independent inspection. Keep all receipts; unverified out‑of‑pocket expenses are harder to reimburse unless preapproved by the claims team.

If you cannot reach a live person or need escalation

If in‑app callbacks are unavailable, escalate via Getaround’s Help Center contact form (https://help.getaround.com) or social channels (Twitter: @Getaround, Facebook: Getaround). Public social messages often get rapid triage to a support representative who will ask you to move to a private channel to share reservation specifics.

For unresolved claims after the standard timelines, request escalation to a supervisor and ask for an internal ticket number and expected SLA. If you require legal or regulatory escalation, Getaround’s terms provide guidance for formal disputes; retain all correspondence, photos, receipts, and timestamps to support your case.