Geotab customer service phone number — how to reach support and get fast resolution

Overview: who Geotab support serves and where to look

Geotab is a global telematics provider founded in 2000 and headquartered in Oakville, Ontario, Canada. The company supports fleets of every size — from single-vehicle operations to enterprise deployments — and offers hardware (GO devices), cloud software (MyGeotab), and an ecosystem of integrations. Because Geotab operates through direct sales and a global reseller network, the most reliable customer service phone number depends on your region, your reseller relationship, and whether you have a direct enterprise agreement.

For a definitive phone number and the right support channel for your account, always use Geotab’s official contact resources: the company contact page (https://www.geotab.com/contact) and the support portal (https://support.geotab.com). These pages list regional phone numbers, hours of operation, and the quickest route to open a ticket tied to your MyGeotab account. If you purchased through an authorized reseller or fleet dealer, that partner often provides the first line of phone support and can escalate to Geotab engineering if needed.

Where to find the correct customer service phone number

Because Geotab support is regionally organized and reseller-aware, do not rely on a single published number found via search engines. Instead, log into MyGeotab and use the Help or Support menu to open a ticket or get the regional phone number that will be tied to your account. For non-logged-in inquiries, use https://www.geotab.com/contact to find regional office numbers (Americas, EMEA, APAC) and local reseller directories.

Enterprise customers typically have direct account contacts and technical account managers. If your fleet is on a corporate contract with dedicated SLAs, your account manager will provide the direct phone line and escalation path to access priority engineering resources. Small fleets and trial accounts will be routed through the public support lines listed on the contact and support web pages.

When it’s best to call vs. submit a ticket or use self-service

Phone calls are best for urgent, time-sensitive issues: vehicle installation problems that ground a fleet, persistent device connectivity outages, safety-related incidents, or when you need real-time walk-throughs for hardware diagnostics. Calling shortens the time to triage and lets support request live data pulls, enable device logs, or direct you to swap hardware immediately.

Submit a ticket or use email/web support for non-urgent configuration questions, report reproducible software defects, request feature changes, or attach logs/screenshots for later analysis. The support portal also provides a searchable knowledge base and step-by-step articles that resolve common problems without a call — especially useful outside regional business hours.

How to prepare for a Geotab support call (high-value checklist)

• Account identifiers: MyGeotab customer ID, company name exactly as on your account, and the reseller name if applicable.
• Device identifiers: GO device serial number and IMEI (printed on the device or available in MyGeotab), vehicle VIN, and the vehicle name as it appears in your fleet list.
• Software and firmware: MyGeotab version, GO device firmware version, and any Gateway or modem firmware numbers visible in the device details.
• Symptoms and timestamps: exact date/time (timezone) of the issue, error messages, and frequency (intermittent, constant, started after a change).
• Steps already tried: power-cycle, hard reset, SIM swap, antenna check, wiring verification, and whether the device was recently moved/installed.
• Supporting artifacts: screenshots, exported diagnostic logs (if available), and purchase/order reference numbers.

Having these items ready shortens hold time and speeds escalation. For hardware troubleshooting, be prepared to physically inspect the GO device: verify the LED status pattern, confirm 12V/24V power input at the harness, and check antenna connections and placement. Support agents often ask you to perform these checks live and record observed LED patterns to determine battery or cellular issues.

Support model, tiers, escalation, and practical response expectations

Geotab generally operates a tiered support model: Tier 1 handles account verification, basic configuration, and common troubleshooting; Tier 2 involves diagnostic traces and device-level analysis; Tier 3 escalates to engineering for software bugs, firmware issues, and complex integrations. If you are a large enterprise with a custom SLA, expect a named technical account manager and specified response times for critical incidents.

Typical non-critical ticket turnaround for the public support portal is within 24 business hours; phone support provides immediate triage during business hours. For urgent outages, ask the agent to designate the ticket critical and request escalation to engineering — enterprise customers often receive faster action. If a reseller installed your solution, open the first call with the reseller so they can coordinate warranty replacements or acceleration with Geotab on your behalf.

Quick operational best practices and follow-up

• Always record the support ticket number and the agent’s name; use it for follow-ups and escalation requests.
• Keep a central incident log for each affected vehicle: time, operator, actions taken, and ticket references — this speeds root-cause analysis and warranty claims.
• For recurring issues, request log collection and enable higher diagnostic verbosity briefly to capture failure events — these logs are essential for firmware/firmware regression fixes.
• If you need a phone number now, go to https://www.geotab.com/contact or log in to MyGeotab and select Help → Contact Support to get the region-appropriate phone number and hours.

Following these steps and using the official contact pages ensures you reach the correct support queue for your account and minimizes downtime. If you want, tell me your country and whether you purchased via a reseller or directly, and I’ll outline the typical regional route and expected hours for phone support in your area.

How do I contact Ryder Geotab?

Please contact help desk for assistance 1-833-793-3735.

Can Geotab disable a vehicle?

The GO device does not have the functionality to act as a kill switch to shut the engine down or disable the vehicle. If a vehicle is stolen, please contact the police to report.

What is the failure rate of Geotab device?

Device warranty:
Geotab has over 1.5 million units currently in the field. Their devices have an incredibly low failure rate of less than 1% over the first year.

Where is Geotab headquarters?

Geotab Inc. is a telematics company headquartered in Oakville, Ontario. The company develops products for use with motor vehicles.

Who is the owner of Geotab?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Geotab is a privately held, employee-owned company founded by Neil Cawse in 2000, who continues to be the CEO. Geotab offers fleet telematics solutions, which involves providing real-time data for businesses to manage their vehicles.
  Key Aspects of Geotab’s Ownership:

• Founder: Neil Cawse founded Geotab and remains its Chief Executive Officer (CEO). 
• Employee Ownership: Geotab is an employee-owned company, rather than being owned by outside investors. 
• Privately Held: The company is privately held, meaning its stock is not publicly traded on stock exchanges. 

Geotab’s Business:

• Telematics Solutions: Geotab specializes in telematics, which provides businesses with data on their vehicle fleets. 
• Product Offerings: The company’s core offerings include the GO device hardware and the MyGeotab fleet management software. 
• Global Leader: Geotab has grown into a leading global provider of commercial telematics solutions, with millions of connected vehicles and over 2,000 employees. 

AI responses may include mistakes. Learn moreAbout Us | Fleet Telematics – GeotabIn 2000, Neil Cawse founded Geotab in Oakville, Canada, with a vision for a safer, more sustainable world. Geotab — combining “Geo…GeotabGeotab – WikipediaGeotab was founded in 2000 by Neil Cawse, the CEO of the company. As of 2023, the company’s products have over 4 million subscript…Wikipedia(function(){
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What is the phone number for Geotab support?

Contact from the main menu. You may also reach out to Geotab Support on the following phone numbers: USA/Canada: +1 800 245 0517.