Generali customer service phone number — expert practical guide

Quick factual overview

Assicurazioni Generali (commonly “Generali”) is a global insurance group founded in 1831 and listed on the Italian stock exchange. The group headquarters is located at Piazza Duca degli Abruzzi 2, 34132 Trieste, Italy; the corporate website is https://www.generali.com where country-specific portals are linked (for Italy, https://www.generali.it). These authoritative pages are the starting point to find verified customer service contacts for your country and product.

Generali operates via national subsidiaries in more than 50 countries, so there is no single universal customer service phone number that covers all products worldwide. Instead, each country and each product line (motor, home, life, health, business, claims, assistance) typically has a dedicated telephone number and operating hours.

How to identify the correct Generali phone number for your need

Start with your policy documents: the insurance certificate, membership card or the policy schedule contains the exact number for enquiries, claims and 24/7 emergency assistance. If you use the Generali mobile app or the “MyGenerali” portal, the app shows direct-dial buttons that automatically call the correct line for your policy and language.

If you don’t have documents handy, go to the Generali country website (example: generali.com -> select country) and open the Contact or Assistance section. Look for headings such as “Customer Care”, “Claims”, “Roadside Assistance”, “International Assistance” and “Corporate Switchboard”; each will display a phone number, email and often a dedicated operating time table (for example: Mon–Fri 08:30–18:00 local time, with 24/7 lines for claims or assistance).

Typical types of Generali phone lines and what they handle

Understanding line purpose prevents delays. The usual categories are: (1) general customer care — product questions, billing and policy changes; (2) claims reporting — auto/property/liability claims; (3) emergency assistance — roadside breakdowns, medical evacuation or travel assistance (normally 24/7); (4) corporate switchboard / investor relations. Always call the number shown next to the category that matches your need.

Phone numbers follow local numbering and toll conventions: in Italy freephone (toll‑free) lines often start with 800, UK freephone numbers start with 0800 / 033, and international direct-dial numbers include country code prefixes such as +39 (Italy). Example formats (illustrative only): a local toll-free customer care number might look like 800-XXX-XXX (Italy), while an international assistance line could be formatted as +39 02 1234 5678 — always verify the exact digits on the official site or policy card before dialing.

Practical, step-by-step calling checklist

Before calling, have these items at hand: policy number (alphanumeric), vehicle registration (for motor claims), date/time and location of incident, photographs (if available), and the name of the branch or agent that issued the policy. This reduces call time and accelerates claim registration; a properly prepared call commonly reduces subsequent document requests by 30–50% in practice.

When the call connects, note the date/time and request the reference or protocol number for that interaction. Ask explicitly for the expected next steps and realistic timeframes (for example: claim registration confirmation within 24 hours, loss assessor appointment within 48–72 hours). If you are overseas, confirm whether the line accepts collect calls, or whether you should use an international assistance number shown in your travel insurance policy.

Alternatives if you cannot reach the advertised phone number

If the telephone line is busy, use the online channels listed on the official site: secure message via MyGenerali, the web claims form, or the insurer’s verified social media accounts. Many customers report faster acknowledgement for non-emergency claims when using the portal (typical acknowledgment window 2–24 hours). For urgent emergencies (medical or roadside), use the international assistance telephone printed on your insurance card rather than the general enquiries line.

If repeated calling fails and the matter is time-sensitive (e.g., denied coverage or contested claim), escalate by email to the customer care address shown on your policy or request escalation to a local office manager; keep written records (dates, names, call IDs). For unresolved disputes in Italy, the regulatory authority is IVASS and for other countries, consult the national insurance regulator contact listed on Generali’s country site.

High-value quick reference

• Official company portals: https://www.generali.com (global) and then select your country — this is the authoritative source for up-to-date phone numbers and hours.
• Always check the back of your policy certificate and cards for the exact phone number for claims, roadside assistance and international help; these numbers take precedence over third-party listings.
• When you call, supply your policy number, request a call/interaction reference, and ask for expected timeframes in writing (email confirmation) to create an audit trail for complaints or escalation.

Final practical note

Phone contact remains the fastest route for urgent claims and assistance, but the combination of phone plus digital trace (email, portal confirmation, app) ensures best outcomes. For any doubt about the phone number you find online, cross-check three sources: (1) the Generali country web page, (2) your policy documents, and (3) the mobile app — all three together eliminate almost all incorrect-number risks and speed resolution.

How do I call Generali insurance?

800-541-3522
You can use our e-Claims Chatbot, email us at [email protected], or call us toll-free at 800-541-3522. We’re here to support you! If you have any questions after filing your claim, please feel free to reach out to our Customer Service Department.

How do I cancel Generali insurance?

Generali. You can contact them at [email protected] or through their customer hotline service at (+603) 1300 13 2121 or (+603) 3007 2121 every Monday to Friday from 8:45 AM – 5:00 PM (excluding public holidays) to cancel your insurance policy.

Is Generali Global Assistance legit?

Generali Global Assistance is BBB Accredited.

Is Generali a good insurance company?

Is Generali a good company? Generali is a reputable company, but there are better choices for the money. Generali has been in business for years and have a wide range of products for international and vacation travelers.

Are AXA and Generali the same?

Following the merger between AXA Affin General Insurance and the Generali Group, the brand now operates fully as Generali Malaysia. This change is more than just a new name — it brings product enhancements, improved services, and stronger customer support.

How long does Generali take to pay a claim?

How long it takes us to process a claim depends on the insurance involved and the background to the claim. When a claim is reported to us, we immediately initiate the claims handling process. Once all the necessary documentation has been received, we guarantee that your claim will be processed within seven days.