General

Customer Service 101: Practical Guide for Leaders and Frontline Teams Introduction: Why customer service still matters in 2025 Customer service is the primary interface between your brand and the market: it drives retention, reduces churn and creates word-of-mouth that marketing cannot buy. A conservative, research-backed projection is that improving customer retention by 5% can increase … Read more

How to call Temu customer service — a practical, expert guide Overview: channels Temu uses and where phone fits in Temu is primarily a digital-first marketplace (launched into the U.S. market in 2022 by PDD Holdings) that routes most customer contacts through its app and Help Center. That design means the quickest response paths are … Read more