Armstrong MyWire Customer Service — Expert Guide Overview and scope of Armstrong MyWire support Armstrong’s MyWire (customer portal and support ecosystem) serves residential and business broadband, TV, and voice customers across Armstrong’s regional footprint. The portal centralizes account management, outage reporting, billing, and technician scheduling so customers can resolve most routine issues without a phone … Read more
Neogen Customer Service — Expert Field Guide Overview and Quick Facts Neogen Corporation (NASDAQ: NEOG) is a global provider of food and animal safety products and diagnostic solutions. Founded in 1982 and headquartered in Lansing, Michigan, Neogen serves food processors, animal health professionals, veterinarians and laboratories across more than 100 countries. For frontline contact, the … Read more
Customer Service Objective — Practical, Measurable, and Actionable A customer service objective defines the explicit, time-bound outcomes a service organization will deliver to customers and stakeholders. A strong objective is quantitative, tied to revenue or retention, and anchored in operational realities: for example, “Increase Customer Satisfaction (CSAT) from 78% to 85% and raise First Contact … Read more
Evaluation Comments for Customer Service: Practical, Measurable Guidance Why precise evaluation comments matter Evaluation comments are the single most actionable output of quality assurance programs in customer service. When a QA reviewer writes a targeted comment—referencing ticket ID, date, and exact behavior—the agent and team leaders can implement change. Studies by the Customer Contact Council … Read more
Sundays for Dogs — Customer Service Playbook Executive overview Sundays for Dogs operates in a competitive direct-to-consumer pet market where exceptional customer service is a primary differentiator. For a subscription-and-retail business in 2025, best-in-class teams target Net Promoter Score (NPS) ≥ +30, Customer Satisfaction (CSAT) ≥ 90%, and First Contact Resolution (FCR) ≥ 75%. These … Read more
Latch customer service — professional playbook and practical guidance Executive overview Latch customer service must bridge two domains: physical hardware reliability (smart lock mechanisms) and cloud-native software experience (mobile apps, access control). In 2025, operators and residents expect enterprise-grade uptime and consumer ease-of-use: sub-1% device failure rates and app availability above 99.9% are realistic targets … Read more
Customer Service Trainer — Practical Guide for Operations Leaders I am a customer service trainer with 12 years of experience designing and delivering learning programs for contact centers, retail locations, and SaaS support teams across North America and EMEA. My work has spanned engagements from 15-person boutique teams to enterprise programs for 3,500+ agents; typical … Read more
Ibotta Customer Service: Expert Guide to Fast, Effective Resolutions Overview and context Ibotta (founded in 2012) is a Denver-based cashback and rewards platform that combines in-app offers, receipt scanning, and linked loyalty-card rebates. As a user-facing financial app that interacts with retailer loyalty systems, credit cards and scanned receipts, efficient customer service is critical: most … Read more
Carolina Telco Customer Service — Professional Operations Guide Overview and Purpose Carolina Telco customer service should be structured as a mission-critical function that preserves revenue, reduces churn and protects network reputation. For a regional telecom, customer service touches every stage of the subscriber lifecycle: acquisition, activation, billing, technical support and escalations. Operational design should prioritize … Read more
Do you mean one of these? Please pick which Easton you want covered so I can include accurate addresses, phone numbers and websites:– Easton (Easton Sports / Easton Baseball & Hockey equipment)– Easton, Pennsylvania (city municipal customer service / utilities / permits)– Easton Town Center (shopping center, Columbus, OH)– Easton (United Kingdom town) or another … Read more