Keystone Collections — Customer Service Playbook for High-Performance Collections Executive overview Keystone Collections customer service must balance consistent recoveries with legal compliance and customer dignity. In modern collections operations, target recovery rates range from 12%–45% depending on portfolio age and type (first-party vs. third-party); first-party municipal/tax collections commonly deliver 25%–40% cure rates within 90 days. … Read more
Reframe Customer Service: From Cost Center to Strategic Growth Engine What “Reframe” Means in Practice Reframing customer service means shifting the function from reactive problem handling to proactive value creation. Practically, this requires redefining outcomes (loyalty, revenue, advocacy) instead of throughput (calls handled per hour). For example, instead of measuring only Average Handle Time (AHT), … Read more
Primal Harvest Customer Service — Practical Guide for Fast, Successful Resolutions Overview of Primal Harvest Customer Service Primal Harvest is a nutritional supplement brand whose customer service functions as the primary interface between customers and product/support operations. The customer-service role covers order management, subscription administration, returns and refunds, product-quality inquiries (COA/third‑party testing), shipping problems, and … Read more
UpFaithAndFamily Customer Service — Expert Operational Guide Executive summary UpFaithAndFamily’s customer service function should balance faith-focused brand stewardship with modern support operations: fast technical help for streaming issues, clear billing processes for subscription products, and empathetic community management for faith-based content. Operational excellence is measured by quantifiable KPIs (first-contact resolution, response time, CSAT, NPS) and … Read more
Why Product Knowledge Is Critical in Customer Service Executive summary Product knowledge is the single most leverageable skill in any customer-facing team: it shortens resolution times, raises conversion and retention rates, and reduces operational cost. Teams that systematically invest in product education — measured as hours of structured training plus on-the-job coaching — typically see … Read more
Paya Customer Service — Expert Guide for Merchants and Developers Overview: what Paya customer service covers Paya is a unified payments provider serving small-to-enterprise merchants with card, ACH, and integrated payment solutions. Customer service for Paya typically includes merchant account setup, technical integration assistance, billing and fee inquiries, transaction dispute support (chargebacks and refunds), and … Read more
Ply Gem Customer Service — Practical, Expert Guide Overview: What to Expect from Ply Gem Support Ply Gem is a major manufacturer and distributor of windows, siding, and exterior building products; customers typically interact with Ply Gem either through a local dealer/installer or directly via the manufacturer’s warranty and parts channels. In practice, the customer-service … Read more
Rand McNally GPS Customer Service Number — Practical Guide and Contact Strategy Overview and why the phone number matters Rand McNally has been a major mapping and navigation publisher since 1856 and continues to sell consumer and commercial GPS hardware and map services under product lines such as OverDryve (consumer) and TND/DM series (truck navigation). … Read more
Horizon Hobby Customer Service — Expert Guide for Fast, Accurate Support Overview and what to expect Horizon Hobby (official site: https://www.horizonhobby.com) is one of the largest hobby retailers and OEM distributors in the RC, model, and hobby electronics space. Customers commonly contact Horizon for product support, warranty claims, parts orders, and repair estimates. From an … Read more
PathArc Customer Service — Expert Operational Guide Executive summary PathArc customer service is a product-centric support operation designed to deliver predictable SLA-driven outcomes for B2B and enterprise customers. This guide consolidates proven practices from 2016–2025 implementations: tiered SLAs, channel orchestration, data-driven staffing, and automation-first workflows. The objective is to move PathArc from ad-hoc support to … Read more