Counter Customer Service
Counter Customer Service: Practical Guide for High-Volume Face-to-Face Operations Counter customer service refers to the staffed, face-to-face interaction point where transactions, inquiries, and problem resolution happen—examples include retail checkout counters, bank teller lines, post office counters, airport check-in, and municipal service desks. Effective counter service combines physical layout, front-line staff skills, queuing technology, and real-time … Read more