Kareo Customer Service — Expert Guide for Practices Overview of Kareo customer service Kareo provides cloud-based clinical, billing, and practice management software for independent practices and small groups. Founded in 2004 and headquartered in Irvine, California, Kareo’s product ecosystem is used to manage scheduling, documentation, claims submission, and patient statements. Because these functions directly affect … Read more
Pink Zebra Customer Service — Expert Guide for Customers and Consultants Overview of how Pink Zebra customer service works Pink Zebra operates primarily through an independent-consultant (direct-sales) model. That means most purchases are placed through an individual consultant who handles basic order questions, product recommendations, and in many cases first-line returns and exchanges. Corporate customer … Read more
Iowa Department of Human Services — Customer Service: practical guide for clients and partners Overview and purpose of DHS customer service The Iowa Department of Human Services (DHS) operates statewide programs that include Medicaid, SNAP (food assistance), TANF (temporary assistance), child welfare, and behavioral health supports. Customer service functions as the primary entry point for … Read more
Leadership Team Development for High-Performance Customer Service Executive summary Effective leadership-team development focused on customer service ties leadership behaviors directly to measurable customer outcomes. Organizations that invest in targeted leadership development for service leaders—frontline supervisors, contact center managers, and product-line directors—see faster improvement in customer satisfaction (CSAT), first-contact resolution (FCR) and Net Promoter Score (NPS) … Read more
GoPure customer service phone number — how to find, verify and use it Overview: what to expect from GoPure customer support When you need the GoPure customer service phone number, you are usually trying to resolve one of three issues: product setup, warranty repair, or replacement parts. Most consumer electronics and in-car air purifier brands … Read more
Customer Service Training Activities: Practical, Measurable, and Scalable Designing a customer service training program Start with a gap analysis using hard metrics: baseline CSAT, First Contact Resolution (FCR), Average Handle Time (AHT), and escalation rate. A pragmatic timeline for a medium-sized team (25–100 agents) is 6–12 weeks from discovery to pilot: 2 weeks for diagnostics, … Read more
Overnight Customer Service — Remote Operations (Expert Guide) Overview and business case Operating customer service during overnight hours (commonly 10:00 PM–6:00 AM local time) is increasingly strategic: 24/7 commerce means customers expect answers outside 9–5, and support availability reduces churn. In 2023, large retailers reported up to 18% of inbound contacts occurring outside standard business … Read more
Hart Tools Customer Service — Expert Guide for Owners and Pros Overview: Who Handles Hart Tools Support and When to Contact Them Hart Tools is sold primarily through Lowe’s retail channels in the United States and Canada, which means customer service, returns, warranty processing and repair coordination are typically handled through Lowe’s customer-service system rather … Read more
Keystone Collections — Customer Service Playbook for High-Performance Collections Executive overview Keystone Collections customer service must balance consistent recoveries with legal compliance and customer dignity. In modern collections operations, target recovery rates range from 12%–45% depending on portfolio age and type (first-party vs. third-party); first-party municipal/tax collections commonly deliver 25%–40% cure rates within 90 days. … Read more
Reframe Customer Service: From Cost Center to Strategic Growth Engine What “Reframe” Means in Practice Reframing customer service means shifting the function from reactive problem handling to proactive value creation. Practically, this requires redefining outcomes (loyalty, revenue, advocacy) instead of throughput (calls handled per hour). For example, instead of measuring only Average Handle Time (AHT), … Read more