Greylock Customer Service
Greylock Customer Service — Expert Operations Guide Overview and Strategic Objectives Greylock customer service should be positioned as a strategic differentiator that reduces churn, increases wallet share, and supports brand advocacy. Operational objectives for the first 12–24 months should include achieving a Customer Satisfaction (CSAT) score of at least 4.5/5, a Net Promoter Score (NPS) … Read more