FWRD Customer Service Number — how to find it, use it, and get results

Where to locate official FWRD contact details

If you need FWRD’s customer service number, the most reliable place to start is FWRD’s official help center on their website (https://www.fwrd.com/help). Retailers frequently update phone hours and contact channels, so the live Help or Contact Us page on fwrd.com contains the single source of truth: current phone support hours (when published), live chat link, and the customer-service submission form that generates a ticket tied to your order number. Also check the footer of any order confirmation email you received; retailers often place regional phone numbers and direct links there.

When an explicit phone number is not listed, FWRD — like many luxury e‑tailers — routes customers through a web-based ticketing system and live chat first, then offers a phone callback or number for complex cases. If your purchase included carrier tracking (UPS, FedEx, DHL), that tracking page will include the carrier’s customer-service number for shipment-level issues. Keep fwrd.com bookmarked and reference your order confirmation email (subject line typically contains “Order Confirmation” and a 7–12 character order ID) when contacting support.

Does FWRD publish a direct customer service phone number?

As of 2025, many specialty fashion marketplaces limit publication of a single public phone number and instead prioritize chat and ticket channels for efficiency and auditability. If a phone number exists for FWRD, it will appear on the Contact/Help page for your country or on your order confirmation email. If you cannot find a number, use the “Contact Us” form on fwrd.com; request a callback in your message if you prefer to discuss your case by phone.

Typical operational expectations: live chat responses are often immediate or within 5–30 minutes during published hours; email/ticket replies commonly arrive within 24–72 hours; when a phone callback is offered, expect the callback window to be scheduled within 1–3 business days. If timing is critical (lost shipment, high-value item), escalate in your initial message by stating “Urgent: Shipment Lost / High Value — Request Callback.”

What to prepare before calling or requesting a callback

• Order number and order date (e.g., ORD1234567, purchased on 2025-06-14); the exact order ID appears in your confirmation email and account order history.
• Payment details: last four digits of the card used, billing ZIP/postal code, and the payment date — this speeds verification and avoids repeated identity checks.
• Item specifics: SKU or product code, product name, size/color, quantity, and photos of any damaged or incorrect goods (JPEGs 1–3 MB preferred). Note serial numbers or authenticity cards for luxury items.
• Shipment/tracking number from the carrier (e.g., UPS, FedEx, DHL) and screenshots of the carrier tracking page if available.
• Desired resolution: refund to card, exchange for specific SKU, replacement shipment, or store credit — state this clearly to the agent at the outset.

Step-by-step contact strategy — how to get the fastest, most reliable outcome

1) Start with the Help center at fwrd.com/help and use live chat during published hours for fastest triage. Live chat is the preferred channel for straightforward questions (stock, size availability, tracking issues). 2) If the chat cannot resolve the problem, request a case number and ask for a phone callback. Always note the agent’s name, case number, and the timestamp of the interaction. 3) For shipment problems, call the carrier directly using your tracking number: UPS U.S. 1-800-742-5877, FedEx U.S. 1-800-463-3339, DHL Express U.S. 1-800-225-5345 — carriers can confirm scan events and driver notes immediately.

When contacting FWRD, be concise and chronological: “On 2025-08-12 I placed order ORD1234567 for a Gucci Ace sneaker (SKU 12345). Tracking last scanned 2025-08-15; item not delivered. I have tracking number 1Z999AA10123456784 and photos of the box condition.” This format reduces back-and-forth and increases chances of immediate escalation. If you are calling through a callback, be ready to verify identity quickly (email on file and billing ZIP/postal code). Expect refund processing to begin once returned items are received; typical refund posting to cards can take 5–14 business days after FWRD processes the return.

Refunds, returns, taxes, and typical timelines

Most luxury e‑commerce merchants operate with a return window (commonly 14–30 days from delivery) and require items to be unworn with original packaging and authenticity cards. FWRD’s specific window and conditions will be listed on the Returns page of their site; always confirm before shipping a return. When FWRD issues a prepaid return label for an error (wrong item, damaged), they typically cover return postage; for buyer-initiated returns, return postage may be charged or deducted from a refund depending on the SKU and sale status.

Refund timeline expectations: once the returned item is received at the returns facility, processing and inspection typically take 3–14 business days; after processing, refunds to credit cards usually post within 3–7 business days depending on the bank. For international orders, customs duties and VAT handling vary — many retailers do not refund duties paid to customs, so clarify this with FWRD if your order incurred import taxes. For high-value items (>$1,000), expect additional authentication hold times before refunding.

Escalation steps if regular channels fail

• Ask the agent for a written case/ticket number and the name of the escalation manager. If the agent refuses, request escalation via the website contact form and copy the same details in your message.
• If no resolution in 7–14 days, contact your bank or card issuer to dispute the charge (most issuers accept disputes within 60–120 days but start with your card’s specific timeframe). Keep all documentation: emails, chat transcripts, photos, and tracking history.
• As a last resort for unresolved consumer disputes, consider filing a complaint with the Better Business Bureau or local consumer protection agency; for U.S. consumers, the BBB and state attorney general offices publish complaint procedures and can mediate high-value or documented cases.

In summary, always begin at fwrd.com/help, prepare a compact packet of order ID, SKU, photos and tracking, and use live chat for speed. If FWRD provides a phone callback, have the verification details ready and insist on a written case number for follow-up. Careful preparation and clear escalation steps shorten resolution time and protect your payment rights.

Is 800-922-0204 a Verizon customer service number?

If you don’t want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-800-333-9956, online at www.vzw.com/myprivacy or through Customer Service at 1-800-922-0204 from Monday – Friday 7 a.m. to 11 p.m. and Saturday – Sunday 8 a.m. to 9 p.m.

Does Vuori have a customer service phone number?

To contact Vuori via phone, please call us at +1 (844) 880-5355. You can also send us a text message to that same number.

Is FWRD a legit site?

Are FWRD items authentic? With the exception of anything that is tagged as “Pre-Owned,” all merchandise sold on our site is 100% authentic.

Is FWRD free return?

All domestic orders ship with a free prepaid return mailing label. To ship an item back to FWRD, simply pack your item(s) in the envelope/box and affix the prepaid mailing label.

How do I contact forward by Elyse Walker customer service?

For help, contact Client Services via [email protected] between 9AM – 5PM PST, Monday – Friday, except for holidays.

Why are returns not free?

The disadvantage that sticks out the most for brands that choose to offer free returns is the high costs. They have to shoulder the costs of the transportation and operational costs of returning items, including the need to recondition and repackage items that did not come back in their original condition.