Funjet Customer Service Number — Practical, Expert Guidance

Where to find the official Funjet customer service number

Funjet Vacations centralizes its contact information on its official contact page (https://www.funjetvacations.com/contact-us). That page lists the toll-free reservation lines for the United States and Canada, specialized lines for groups and travel agents, and hours for each service. For security and accuracy it is best to copy the number directly from the confirmation email or that contact page rather than relying on third‑party listings: the number on your booking confirmation is guaranteed to match the policies and booking record for your trip.

In addition to the phone number, Funjet provides multiple channels on the same page: a secure online change/cancel portal, a chat widget during business hours, and links to the mobile app for managing trips. If you are looking up a number from outside North America, the contact page also points to local international numbers and region‑specific instructions so you are routed to the correct support team and don’t incur international calling fees.

Phone service characteristics, hours and expected response times

As of 2024, major travel-package operators like Funjet commonly staff toll‑free lines roughly 7 days per week and extend hours by season. For peak travel months (November–January holiday bookings, April–August summer travel) staff levels expand and typical phone hours are often 7:00 AM–11:00 PM Eastern Time; off‑peak windows narrow to roughly 9:00 AM–6:00 PM ET. Expect wait times to vary from under 5 minutes in low season to 15–45 minutes on high‑volume days such as major sale launches or post‑weather disruption recoveries.

When you call, the best practice is to allow at least 30–45 minutes for complex requests (refunds, multi‑room reissues, airline schedule changes) because agents often must coordinate with airlines, hotels and ground operators. Simple requests — name corrections, payment updates, seat selection — are frequently handled in 5–15 minutes. If you need an immediate decision (for example, hotel downgrade credits or on‑the‑spot upgrades), ask for a supervisor; escalation can add 10–20 minutes but often delivers a definitive answer.

What to have ready before you call

Preparation reduces hold time and reduces the chance of repeat calls. Always have your booking confirmation number (a numeric or alphanumeric code on your Funjet email), the lead passenger’s full name exactly as on the booking, travel dates, arrival/departure airports, and last four digits of the card used for payment. If you’re calling about a refund or disputed charge, bring the transaction date and the exact amount charged; refunds for package bookings are commonly processed back to the original payment method within 7–21 business days after approval.

If your concern involves cancellations, insurance or change fees, locate the price breakdown from your confirmation. Typical package add‑on costs such as travel insurance run 4–10% of base package price (for example, a $1,200 per person package will commonly add $48–$120 for Cancel For Any Reason/upgraded coverage). For group bookings and special‑rate arrangements, have the group contract or group booking ID available; group policy often differs from retail rates.

Useful contact channels and escalation paths

• Official contact page (primary source): https://www.funjetvacations.com/contact-us — lists phone numbers, chat, agent portals and region‑specific lines.
• Booking confirmation: always check the email you received when you purchased — it contains the exact phone number to call for that reservation and often a direct “one‑click” call link on mobile.
• Mobile app: Funjet’s mobile app (listed on the contact page) lets you access the itinerary, request changes, and open chat with support which can cut phone hold time by 40–60% on many requests.

Special situations: refunds, disputes, and international callers

Refund timelines: cruise and airline refunds are subject to supplier policies — Funjet typically issues approvals within 5–10 business days but actual credit posting can take 7–21 business days depending on card issuer. For emergency situations (medical evacuation, documented illness), request escalation and submit paperwork by email or portal; expedited reviews are handled but still follow supplier verification steps.

If you are calling from outside the U.S./Canada, use the international numbers or web contact forms on the Funjet contact page to avoid high call rates. For unresolved billing disputes, document the dates and names of each agent, then escalate in writing to Funjet’s customer relations department (contact form link on site) and, if necessary, open a dispute with your credit card issuer after 30 calendar days if no satisfactory resolution is reached.

Tips to get faster, reliable results

• Call at off‑peak hours: 8:00–9:30 AM ET on weekdays often yields shorter waits; avoid Mondays after long weekends when backlogs spike.
• Use the chat or app for simple changes — agents can often apply voucher codes or change rooms faster through the portal.
• Keep documentation: keep screenshots of confirmations, web chat transcripts and names/timestamps of calls. This shortens escalations and is essential if you need refunds or third‑party mediation (credit card disputes, DOT consumer complaint).

How do I contact vacation access?

P: 866-ALG-DESK (866-254-3375)

Are Funjet and Apple Vacations the same company?

Apple Leisure Group Vacations (ALGV) is a collection of vacations brands including Apple Vacations, Travel Impressions, Cheap Caribbean, Funjet Vacations, Southwest Vacations, Blue Sky Tours, BeachBound, and United Vacations.

What is the phone number for Funjet?

1-888-558-6654
Who do I contact if I need support or personal assistance? For assistance, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Is Funjet a travel agent?

Funky Tours is a leading travel agency specializing in authentic, small-group, and adventure tours across the Balkans. By partnering with us, you benefit from: Expanded Reach – Access an international market of travelers seeking unique experiences.

How do I contact Funjet customer service?

For immediate assistance, please call us at 888-558-6654. Vacation planning assistance is available any day of the week from 7AM to 12AM EST. For help with your current reservation, call us Monday-Sunday from 9AM to 9PM EST.

Can you cancel a Funjet vacation?

Cancel for Any Reason Waiver: You may cancel your vacation for ANY reason up to two hours prior to scheduled departure and receive a full refund for your vacation, less the cost of the Travel Protection plan, including non-refundable airfares booked through Funjet Vacations.