Funjet Customer Service — Expert Guide for Travelers

Overview and what to expect

Funjet Vacations (official site: https://www.funjet.com) is a U.S.-facing tour operator that packages flights, hotels and transfers into bundled vacations. From a customer-service perspective the company handles both pre-departure sales/changes and limited in-destination support; the in-destination operations are frequently coordinated through local hotel reps and third‑party vendors. For complex issues (refunds, schedule changes, force majeure) you will interact with both Funjet’s central reservations and the supplier (airline or hotel) — expect multi-party coordination.

Typical service metrics you should expect: initial phone hold times during peak season (Dec–Jan, Jun–Aug) can run 10–45 minutes; email responses to non-urgent inquiries commonly take 24–72 hours; refund processing once approved typically posts to a credit card in 7–30 business days. Having exact booking references and proof documents reduces average handle time to under 12 minutes for routine requests.

Primary contact channels and best-use strategy

Always start at the official site (https://www.funjet.com) to confirm current phone numbers, live chat and the specific confirmation details for your booking. The confirmation e-mail or voucher from Funjet will list the exact reservations number, supplier PNR (for airlines), arrival instructions and a local representative phone if in-destination support exists. Use the confirmation document as the single source of truth when speaking to a representative.

For fastest resolution, follow this escalation path: (1) self-service via your Funjet confirmation and account page, (2) phone for time-sensitive or complex changes, (3) e-mail/support ticket for documentation-heavy disputes, and (4) social channels for public escalation (Twitter/Facebook) if other channels stall. When you call, request the agent’s name, a ticket number and an estimated resolution window — record those verbatim for follow-up.

What to have ready when you call

• Confirmation number and guest full names exactly as on passports — mismatches cause denials at check-in.
• Supplier references: airline PNR, hotel voucher code, transfer voucher numbers; take screenshots of all vouchers.
• Payment details: last 4 digits of card used, transaction date, and refund request reason with supporting documents (receipts, medical notes, government travel advisories).
• Deadlines and dates: booking date, scheduled departure/return dates, date/time of incident (flight delay/cancellation), and any claim submission dates.
• Preferred remedy clearly stated (refund, rebooking, credit, partial compensation) with a deadline for response — agents resolve faster when you offer a concrete, reasonable option.

Changes, cancellations and refunds — practical rules

Funjet packages combine multiple supplier contracts; therefore the financial impact of a change depends on airline/hotel/tour operator rules. For example, reissuing airfare often triggers carrier change fees plus fare difference; hotels may apply nightly penalties inside certain windows (commonly 24–72 hours). If you purchased a “flexible” or “cancel-for-any-reason” add-on, verify the exact refund window and percentage retained — these add-ons typically cost 8–20% of the package price.

When pursuing a refund, document everything and submit via the instructions on your voucher or Funjet’s contact page. Practical timing expectations: claim acknowledged within 48–72 hours, internal review completed in 7–21 business days, and funds posted in 7–30 business days after approval. If a third-party supplier denies liability, Funjet will usually provide the denial in writing — this gives you the documentation needed to escalate to your credit card issuer or to file a DOT/FTC complaint for U.S. consumer issues.

Complaints, escalations and legal remedies

If standard customer service does not resolve your issue, escalate to Funjet’s management by requesting a supervisor and citing your ticket number. Keep records: time-stamped call logs, agent names, e-mails and the booking confirmation. For unresolved monetary disputes you have three practical options: (1) dispute the charge with your credit card issuer within 60–120 days depending on card issuer rules, (2) file a government complaint (for U.S. consumers the Department of Transportation or Federal Trade Commission may accept certain travel-related complaints), or (3) pursue small-claims court — note jurisdiction and amount limits (commonly $2,500–$10,000 depending on state).

Consumer protection is strongest when you can demonstrate timely, documented attempts to resolve the problem. Produce a one‑page timeline showing calls, emails, and promised resolution dates — adjudicators and mediators respond well to concise chronology and concrete dollar figures. If you carry travel insurance, notify the insurer within the policy’s claim window (often 14–30 days) and provide the Funjet ticket and refund denial if applicable.

Special situations and tips to avoid problems

Airline schedule changes: if your flight changes more than a modest amount (commonly 2+ hours or an overnight shift), request a rebooking or refund immediately; airlines often re-accommodate but you’ll need the airline PNR to process changes. Medical emergencies: obtain dated medical documentation and photos of closures/delays — these accelerate discretionary refunds or waivers. Weather and force majeure: documentation from official sources (airport NOTAMs, government advisories) supports refund or re‑credit claims.

Preventative measures that save time and money: (1) buy travel insurance covering cancellations/interruption with a strong medical evacuation clause, (2) enroll travelers in airline and credit-card trip-delay/insurance benefits, and (3) confirm name-spelling and travel document validity (passport expiration commonly must be 6 months beyond return date). Investing $40–$150 in a policy can save hundreds if you must cancel within tight windows.

Can you cancel a Funjet vacation?

Cancel for Any Reason Waiver: You may cancel your vacation for ANY reason up to two hours prior to scheduled departure and receive a full refund for your vacation, less the cost of the Travel Protection plan, including non-refundable airfares booked through Funjet Vacations.

Is Funjet a travel agent?

Funky Tours is a leading travel agency specializing in authentic, small-group, and adventure tours across the Balkans. By partnering with us, you benefit from: Expanded Reach – Access an international market of travelers seeking unique experiences.

Are Apple and Funjet the same company?

Apple Leisure Group Vacations (ALGV) is a collection of vacations brands including Apple Vacations, Travel Impressions, Cheap Caribbean, Funjet Vacations, Southwest Vacations, Blue Sky Tours, BeachBound, and United Vacations.

What is the phone number for Funjet?

1-888-558-6654
Who do I contact if I need support or personal assistance? For assistance, email Funjet Vacations, contact the Funjet Vacations customer care center (1-888-558-6654), or contact your preferred travel professional.

Is expedia customer service 24 hours phone number?

Our customer service agents are available 24 hours a day, 365 days a year.

How do I call Funjet customer service?

888-558-6654
For immediate assistance, please call us at 888-558-6654. Vacation planning assistance is available any day of the week from 7AM to 12AM EST. For help with your current reservation, call us Monday-Sunday from 9AM to 9PM EST.