Freeway customer service number — complete professional guide

What “freeway customer service number” means

“Freeway customer service number” is a shorthand people use when they need help on a controlled‑access highway (freeway, interstate, tollway). It can mean an emergency dispatcher (911), a highway operations/incident response line run by a state Department of Transportation (DOT) or toll authority, or a private roadside assistance call center (AAA, insurer, rental company). Each of these numbers connects you to different capabilities: emergency medical and police dispatch, highway incident management units, toll account support, or commercial towing and battery/change‑out services.

Understanding which number to call avoids delays. For life‑threatening incidents always call 911 first. For hazards to traffic (debris, stalled vehicle in a lane) call your state DOT incident hotline or dial 511 for travel information where available — these will route to coordinated incident response units that can close lanes, despatch tow trucks, or inform motorists about closures. For non‑urgent mechanical help, AAA and insurer roadside assistance are typically faster and more economical than calling an on‑demand tow through a private motorist.

When to call: emergency, safety or service

Emergency: any injury, fire, or imminent traffic danger requires 911. In the U.S., 911 reaches police, fire and EMS 24/7 and should be used before any other number for life‑threatening situations. Non‑emergency but traffic‑affecting events — a stalled car in a live lane, large debris, or downed power lines — should be reported to 511 (dial 5‑1‑1 where active) or your state DOT incident desk so personnel can dispatch a highway response vehicle and coordinate lane closures.

Service: if your car is simply disabled off the travel lane (flat tire, dead battery), use your membership or insurance roadside number. AAA’s roadside assistance national line is 1‑800‑222‑4357; membership plans in 2024 commonly range from about $58 to $140 per year depending on level (Classic, Plus, Premier). If you have manufacturer or rental‑car coverage, use the OEM or rental company number printed on your paperwork for direct service and billing.

Where to find the correct number quickly

Keep three numbers and one short website list in your phone for every long trip: 911 (emergency), 511 (regional travel info), your roadside assistance/insurer, and the toll authority for any tolled segment you expect to use. Many states publish a single “highway operations” or “incident response” number on DOT pages; search for “ DOT incident line” before you travel. The Federal Highway Administration maintains resources and guidance at www.fhwa.dot.gov.

• Immediate numbers: 911 (emergency); 511 (state travel information where active; website www.511.org for links by state).
• National agencies: FHWA main switchboard 202‑366‑4000, website www.fhwa.dot.gov; NHTSA Vehicle Safety Hotline 1‑888‑327‑4236, website www.nhtsa.gov for recalls and consumer complaints.
• Private assistance: AAA Roadside 1‑800‑222‑4357 (www.aaa.com). Check your insurer or rental agreement for a direct assistance phone number printed on your policy or contract.

What to expect when you call: process, timelines and costs

Calling 911 begins a public‑safety response: dispatchers will ask location details (mile marker, nearest interchange), number of vehicles and injuries, then notify police and EMS. Calling a DOT/511 line initiates a traffic operations response; incident response vehicles typically aim to arrive within 10–60 minutes depending on urban density. State programs vary — many DOTs publish average response times and clearance targets for interstates on their websites.

For paid roadside service expect fees if you do not have coverage. Typical local tow charges in the U.S. run $75–$200; long‑distance or flatbed tows commonly add $2–$4 per mile. If you hold AAA or insurer roadside coverage, towing up to a specified distance is commonly included (AAA Basic often covers 5–10 miles), while premium membership or claim coverage can extend that distance. Toll authority customer service lines handle account disputes, transponder replacement fees (typical transponder cost $10–$25) and unpaid toll billing; costs and billing windows are posted on each toll agency’s website.

Information to have ready and follow‑up actions

When you call, be succinct and precise. Give the dispatcher: exact location (mile marker, nearest exit, north/south or east/west), direction of travel, vehicle description (make, model, color, license plate), number of occupants, visible injuries and whether the vehicle is in a travel lane. If you can, provide GPS coordinates from your phone; many state DOT operators can convert coordinates to the nearest roadway reference. Note the time of call and the name/ID of the operator you spoke with for any later claims.

• Essentials to record: date/time, precise location (mile marker or GPS), lane(s) affected, vehicle VIN or plate, photos of the scene, names of witnesses and first responder incident numbers.
• After service: request a tow or service invoice, get contact info for the towing company, and follow up with your insurer and toll authority (if relevant) within 24–48 hours. For damage or safety complaints about roadway condition, file an incident report with the state DOT — most accept online submissions and will provide a tracking number.

Final practical recommendations

Pre‑trip preparation reduces response time: store 911, 511, your roadside provider and insurer numbers in speed‑dial; photograph the front and rear of your vehicle and note your VIN; and enable location sharing on your phone to expedite emergency services. Check toll authority rules and transponder status before toll segments to avoid civil penalties: most agencies allow online dispute within 30 days at their websites.

When in doubt, prioritize safety: move out of traffic if possible, turn on hazard lights, and use roadside reflective triangles if you have them. Accurate location reporting and having the right numbers ready will save time, reduce expense and increase safety for you and other motorists on the freeway.

Who is the owner of Freeway Insurance?

In April 2021, Alliant insurance agreed to buy Confie, which includes Freeway Insurance.

What is the phone number for Freeway Insurance 24 hour customer service?

If you have any questions about payments, call our Customer Service department at 888-443-4662 and they will be happy to assist you.

What number is 1 800 468 3466?

Claims Center | National General Insurance. Need to report a claim? We can walk you through the process online or you can call 1-800-468-3466. 1-800-468-3466.

Is Freeway Insurance a real insurance company?

Freeway Insurance is a national chain that focuses on auto insurance for drivers considered “high risk,” such as those with at-fault wrecks, tickets or DUIs on their records. Freeway isn’t an insurance company and doesn’t underwrite its own insurance policies.

How do I pay my Freeway Insurance bill?

Please call us to make a payment at 888-443-4662. Freeway Insurance are registered brands of Freeway Insurance Services America, LLC (formely InsureOne Independent Insurance Agency,LLC).

What is freeway client service?

Freeway customer service agents offer you personalized customer care and answers to any questions you may have regarding auto, commercial vehicle, homeowner/fire/flood, rental, business/commercial, landlord, motorcycle, motorhome/RV, personal watercraft, boat, AD&D, ATV, identity theft, and life insurance.