Ford Customer Service Division — Packaging Facility, Monroe: Expert Operational Profile

Overview and strategic role

The Ford Customer Service Division (FCSD) packaging facility in the Monroe area functions as a linchpin between Ford Motor Company’s parts manufacturing network and the dealer/service channel. Its core mission is to convert bulk-supplied components and Motorcraft service parts into dealer-ready, returnable or single-use kits, ensuring parts arrive accurately packaged, labeled, and documented for immediate installation or sale. The facility’s activities directly affect warranty repair velocity, dealer uptime, and aftermarket revenue recovery.

While the exact Monroe site location and internal footprint vary by year and corporate planning cycles, the facility model is consistent: multi-shift operations, warehouse management integrated with Ford’s ERP/parts systems, and dedicated packaging engineering to support complex kits (electrical harness kits, engine overhaul kits, collision repair packs). These sites support both national distribution and regional direct-ship to dealerships and body shops.

Operations, throughput and technologies

Typical FCSD packaging facilities in the Ford network are designed around several measurable capabilities: pick-and-pack throughput, kit assembly accuracy, and lead-time reduction. Benchmarks used across the industry and within Ford operations include inventory accuracy targets ≥99.9%, order accuracy ≥99.5%, and single-piece pick rates that scale from hundreds to several thousands of line items per shift depending on SKU complexity. Facilities commonly operate 24/5 or 24/7 with wave-based picking and automated conveyor sortation for high-volume SKUs.

Technology stack elements include a Warehouse Management System (WMS) integrated with Ford’s central parts database, barcode and RFID scanning for real-time inventory reconciliation, and packing-optimization software that minimizes dimensional freight costs. Packaging engineering applies protective materials, anti-static precautions for electronics, tamper-evident seals for warranty-sensitive items, and standardized labeling (VIN-linked for some kits) to reduce return rates and accelerate dealer receipt processing.

Logistics integration and dealer service impact

Logistics integration is implemented through EDI transactions, ASN (Advance Shipping Notice) workflows and ERP synchronization to ensure seamless replenishment. The facility typically produces ASN/870/856 message sets to dealers and regional distribution centers; lead times for standard next-day shipping in the contiguous U.S. are a common SLA target for stocked parts. For urgent warranty or collision needs, expedited freight options are managed to meet repair-date commitments.

From a dealer perspective, the Monroe facility’s performance metrics directly influence service bay utilization and customer satisfaction scores. Reduced parts lead time shortens vehicle repair cycles, which in turn improves Net Promoter Score (NPS) and reduces “days to repair” warranty exposure. The packaging facility also supports bulk returns processing and repairable-core logistics to recapture value and minimize disposal costs.

Quality, compliance and sustainability

Quality control operates on two fronts: packaging process quality (preventing transit damage and mix-ups) and materials compliance (ensuring packaging materials meet environmental and regulatory standards). Ford and its facilities align with automotive quality standards such as IATF 16949 for supplier quality systems; packaging processes typically require documented traceability, first-article inspections for new kit designs, and periodic cycle audits to maintain defect rates within targeted thresholds.

Sustainability initiatives commonly include source-reduction (right-sizing packaging), recycled-content pallets and corrugate, and returnable container programs for higher-volume kit flows. Facilities often track metrics such as pounds of packaging waste per 1,000 shipped units and aim for year-over-year reductions; in centralized reporting, these results feed into Ford’s corporate sustainability goals and Scope 3 emissions planning.

Visiting, contact and corporate references

If you need corporate-level contact or to arrange an official site visit, start with Ford Motor Company’s corporate headquarters and customer channels. Ford Motor Company World Headquarters is located at 1 American Road, Dearborn, MI 48126. For customer service and parts inquiries the general U.S. contact number is 1-800-392-3673; online resources include the Ford Owner site (https://owner.ford.com) and the Ford Media/Corporate portals (https://media.ford.com and https://corporate.ford.com). For parts and Motorcraft ordering, use the official parts site: https://parts.ford.com.

Note: access to an active packaging or production facility is typically restricted; for stakeholder visits (dealers, suppliers, press) you will need prior approval from the site manager and Ford corporate communications. For contract, warranty or logistics escalation, coordinate through your regional Field Service Representative or the FCSD contacts provided through dealer support channels.

Key KPIs and practical checklist for dealers and supply partners

• Inventory accuracy: target ≥99.9% (cycle counts + slotting optimization)
• Order accuracy: target ≥99.5% (barcode/RFID verification on pack)
• Typical SLA: next-day delivery for stocked parts in the contiguous U.S.; expedited freight for emergency warranty/collision needs
• Turnaround for kit design changes: engineering change implementation window commonly 30–90 days depending on complexity and regulatory requirements
• Quality compliance standards: alignment with IATF 16949 processes and documented traceability for warranty-sensitive items
• Sustainability measures: track packaging waste (lb/1,000 units) and implement reusable container programs for high-volume SKUs

Final notes from a professional perspective

Understanding the packaging facility’s operational constraints and metrics lets dealers, parts managers, and logistics partners create realistic expectations and contingency plans. When negotiating service level agreements or planning promotional campaigns that spike parts demand, include the packaging facility’s lead-times, packaging engineering cycles, and returnable-container capacities in the planning horizon to avoid avoidable downtime.

For specific Monroe site details (address, hours, on-site phone or visitor procedures) contact your district parts manager or Ford corporate contacts listed above; they will provide the approved, up-to-date information and coordinate any necessary clearances. This approach preserves operational security while ensuring you receive the practical details needed to support vehicle service and parts availability.

What Ford plants are in Michigan?

Current production facilities

VIN	Name	City/state
W (NA)	Ford Rouge Electric Vehicle Center	Dearborn, Michigan
	Dearborn Diversified Manufacturing Plant	Dearborn, Michigan
	Dearborn Engine	Dearborn, Michigan
	Dearborn Stamping	Dearborn, Michigan

Is Ford building a new plant in Monroe, Michigan?

In June 2022, Ford announced it would invest more than $2 billion across five of the company’s plants in Southeast Michigan, including a new packaging facility in Monroe Charter Township.

Where are the Ford assembly plants?

Ford Assembly Plant Locations

• Chicago, IL: Ford Explorer, Ford Taurus, Lincoln MKS.
• Flat Rock, MI: Ford Fusion, Ford Mustang.
• Kansas City, MO: Ford F-150, Ford Transit.
• Louisville, KY: Ford Escape, Lincoln MKC.
• Wayne, MI: Ford Focus, Ford C-Max.
• Avon Lake, OH: Ford E-Series.

How do I contact Ford customer service?

Ford

1. Ford United States.
2. Hours: Monday-Friday: 8:00am-8:00pm EST.
3. Phone: +1-800-392-3673.
4. Address: Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126.
5. Ford Canada.
6. Hours: Monday-Friday: 8:30am-8:00pm EST.
7. Phone: +1-800-565-3673.
8. Address: Ford Motor Company of Canada Ltd.

What is the number for 1 800 727 7000?

All other inquiries, please call Ford Credit Customer Service at 1-800-727-7000.

Where is Ford’s headquarters located?

Dearborn, MIFord Motor Company / Headquarters
The Henry Ford II World Center, also commonly known as the Ford World Headquarters and popularly known as the Glass House, is the administrative headquarters for Ford Motor Company, in Dearborn, Michigan, United States.