FleetPride customer service phone number — a practical guide

Where to find the correct FleetPride customer service phone number

FleetPride maintains a distributed contact model: the most reliable phone number for a parts order, warranty question or technician support is the direct number of the branch that handled your sale. Start at the company’s official website (https://www.fleetpride.com) and use the “Find a Store” or “Locations” feature to pull the branch profile. Each profile lists a local phone number, physical address, and store hours; using the local line avoids long transfers and provides immediate access to the team that has your invoices and stock records.

If you need corporate-level assistance (escalation, national account support, or corporate supplier relations) use the contact link on the site to request a call-back or to find the corporate contact form. Because FleetPride operates roughly 250+ locations across the U.S. and Canada (dealer networks and company stores), a single national phone number often results in longer hold times and transfers; branch-level numbers are faster and produce better outcomes for order-specific issues.

Corporate and emergency contact options

For emergencies — for example, a breakdown requiring same-day parts while on the road — identify the nearest 24-hour or after-hours provider through the online locator or by calling the nearest depot during business hours and asking for their emergency call procedure. Many FleetPride locations maintain after-hours partner arrangements: expect response windows of 1–3 hours for emergency parts requests during peak season (March–May and September–November for trucking).

Corporate contacts are best used for billing disputes, national account setup, or unresolved warranty cases. When escalation is necessary, request the manager on duty and get a case number; most professional chains will log an escalation ID and provide a committed response time—typically 24–72 hours for non-emergency escalations. Always note the branch name, date/time of the original call, invoice or PO number and the technician you spoke with.

How to prepare before calling FleetPride

• Essential information: have the invoice number, FleetPride SKU or manufacturer part number, vehicle VIN (17 characters), mileage at time of purchase, and the date/time of the transaction. These five items reduce average handle time by an estimated 30–50% in parts calls.
• Photos and short video: for warranty or fitment problems, take clear photos of the part and installation location and a 10–30 second video showing the defect or symptom. Upload or email these when you call—most branches accept MMS or email attachments and will log them to the service ticket.
• Payment and account data: know the payment method (card, ACH, net-30 account), billing address, and the last four digits of the card or the account number. If you represent a fleet, have the FleetPride account number or your company PO number ready to speed processing.

Having documentation prepared before you call reduces the need for callbacks. If you are calling about pricing, note that typical aftermarket ranges in the heavy-duty space are approximately: air filters $15–$60, brake components $100–$500 per axle (depending on shoes vs. discs), alternators or starters $350–$1,500 (remanufactured vs. new). These ranges help you validate quotes on the call.

If you require parts overnight shipping, ask for the branch’s cutoff time (commonly between 3:00–5:00 PM local time) and the carrier used; expedited delivery often adds $25–$150 depending on weight and distance, and some remote locations add carrier surcharges.

What to expect when you call — process and metrics

A typical FleetPride branch call flow: front-desk picks up or an IVR route, then a parts counter or sales representative answers, the rep looks up the SKU or invoice, and either confirms in-stock status or places an order. Expect average live answer times of 1–5 minutes for branch lines during off-peak hours and 3–12 minutes during peak times; weekends and month-ends are typically slower. If your issue requires a parts specialist, the rep may place you on a brief hold while consulting inventory or technical bulletins.

When requesting technical help (fitment or installation guidance), ask whether the branch can provide access to OEM technical documents or the FleetPride parts catalog reference. Many locations subscribe to OEM data feeds and will quote torque specs, service intervals, and cross-reference numbers on the call. Record the name of the person who provided the guidance and the time of the call for reference if a warranty or return is necessary.

Escalation, claims, returns and warranty handling

For returns and warranty claims, FleetPride follows a documented process: goods return authorization (RMA) is required before shipping parts back, and many branches will issue a restocking or return authorization number. Typical restocking allowances depend on the condition—sealed, unopened parts are generally accepted for full credit within 30 days; opened or installed parts may be subject to a restocking fee or denied under manufacturer warranty rules. Always ask for the RMA number and the expected credit timeline—most credits are processed within 7–21 business days after receipt.

Warranty resolutions often involve three steps: diagnostic verification, approval from the manufacturer (if OEM warranty applies), and replacement or credit. For remanufactured items, expect an inspection period; in some cases, FleetPride will issue a temporary credit or loaner part to keep a truck moving while the claim is processed. If escalation to corporate is needed, request the national account manager or submit a formal claim through the website’s support portal and reference the store-level RMA and ticket numbers.

Online alternatives and practical resources

• Use the FleetPride website tools: store locator, parts search by VIN or OEM number, and the online account portal to view invoices and open tickets. These tools often reduce call volume and provide PDF copies of invoices instantly.
• Document best practices: keep a scanned copy of each invoice, photos of installed parts, and a log of dates/times when parts failed. If you manage a fleet, maintain a single centralized point of contact and a master account number to speed future interactions.

Finally, if you cannot reach a branch by phone, use the website’s contact form to request a callback and include the branch name and desired callback window. A professional approach—prepared documentation, VIN and SKU ready, clear explanation of the desired outcome (refund, replacement, technical guidance)—will typically resolve 80–90% of routine issues on a single contact.

For the most current phone numbers, business hours and after-hours procedures, always verify the branch profile on https://www.fleetpride.com/locations before you call; this ensures you have the exact direct dial, address and local time zone for the fastest resolution.

What is the email address for FleetPride?

To update your company’s shipping address, please reach out to us at [email protected] or use the FleetPride.com Live Chat feature, Our Heavy Duty Experts™ are available Monday-Friday, 7 am to 7 pm CST.

What is the phone number for fleet one customer service?

800.359.7587
Online Account Management
If you do not already have an online password, call our Customer Care Department at 800.359. 7587 to request one.

Does FleetPride offer mobile repair services?

With this acquisition, FleetPride and Knowles On Site Repair will expand their remote onsite capabilities, offering 24-hour mobile repair services.

What is the phone number for fleetio support?

Contact Us
Email us at [email protected] or call 1 (800) 975-5304 x1 for assistance or questions with your Fleetio account.

What type of company is FleetPride?

FleetPride specializes in selling parts and providing services for heavy duty trucks and trailers, primarily Class 6-8.

What is a fleet customer service rep?

Summary of Duties: The Fleet Representative is responsible for reviewing requests for service; generating, coordinating, and closing work orders; assuring accuracy of preventive maintenance work and records; tracking and verifying vendor charges for sublet services provided; and notifying departments when repairs are …