FleetPride Customer Service — Professional Overview

FleetPride is a national heavy-duty truck and trailer parts distributor; its customer service function supports commercial fleets, independent repair shops, and owner-operators. Expert customer service in this segment combines parts expertise (engine, drivetrain, brake, suspension, electrical), fast logistics, warranty handling, and account-level fleet management. The goal is to minimize vehicle downtime while preserving parts cost control and regulatory compliance for DOT inspections and safety recalls.

An effective FleetPride customer-service interaction is data-driven: technicians and account managers should collect VINs (17 characters), full axle and engine specs, OEM part numbers, and vehicle usage data (miles per year, typical duty cycle). Supplying precise identifiers cuts lookup time from tens of minutes to under five minutes in most cases and reduces mis-orders by 60–80% compared with generic descriptions like “front brake parts.”

Contact Channels and Practical Response Expectations

FleetPride supports multiple contact channels: local store phone, online catalog and ordering portal, email for account managers, and in many markets scheduled field delivery. For the most accurate local hours and store contact numbers, use the official site: fleetpride.com and the “Find a Location” tool to retrieve store-specific phone numbers and addresses. When speed matters, call the local store directly and follow up in writing via the portal for order audit trails.

When preparing to contact customer service, expect the following realistic timeframes (these are operational targets that vary by market): initial order confirmation for stocked items commonly within 1–4 hours during business hours; special-order lead times can range from 24 hours to several business days depending on vendor availability; emergency roadside needs require immediate escalation to local stores or to commercial account contacts. Ask the representative to confirm expected ship date, carrier, and tracking number at the time of order confirmation.

Technical Support and Parts Identification

FleetPride customer support blends parts counter expertise with digital lookup tools. To accelerate resolution, provide the following minimum dataset: 17-character VIN, OEM part number (if available), existing part measurements (diameter, spline count, bolt patterns), and photos from multiple angles. Digital images attached to an order or email reduce ambiguous descriptions and cut incorrect-shipment rates dramatically.

For complex components—injectors, turbochargers, ABS modules, or electronic control units—ask for cross-reference checks against aftermarket and remanufactured part numbers, core charge policies, and warranty coverage. Request application confirmation in writing (store email or order note) listing make/model/year/engine/transmission so the inbound parts department can physically verify stock before shipment.

What to Have Ready When Calling Customer Service

• VIN (17 characters) + vehicle mileage and any active fault codes (e.g., P0420) — these allow immediate compatibility checks.
• OEM or current part number, photos, and measurements (if available) to avoid parts substitution.
• Account or fleet number, billing and shipping addresses, and preferred payment terms (credit card, COD, Net 30) to speed invoicing and release.
• Operational constraint info: vehicle out-of-service window, appointment time, and whether same-day pickup or local delivery is required.
• Warranty documentation or prior RMA number for returns — have the invoice number and purchase date ready.

Ordering, Pricing, and Logistics Details

Orders placed through FleetPride’s online catalog typically display real-time inventory at the chosen store; use the portal to compare OEM vs aftermarket options and see available pricing tiers for single purchases versus commercial pricing. Typical price ranges for common assemblies (approximate, market-dependent): brake shoes and drums $60–$450, air dryer assemblies $120–$700, wheel-end bearings $30–$250. Always request a written quote for assemblies, labor recommendations, and core charges before committing to long-lead or high-cost items.

Shipping and delivery options usually include in-store pickup, local courier delivery, and standard freight. Many stores offer same-day pickup when orders are placed before the store’s cutoff (commonly mid-afternoon). For scheduled fleet deliveries, confirm truck arrival windows and ask for a delivery manifest to simplify driver acceptance and reduce loading errors.

Returns, Warranty Handling, and Escalation Path

Returns and warranty handling are process-driven: customer service will typically require the original invoice number, proof of purchase within the warranty period, and diagnostic evidence if failure is alleged (photos, code logs). For parts with cores (starters, alternators, compressors), confirm core acceptance criteria and the core return window to avoid forfeiture of the core credit. Ask for an RMA or return authorization in writing to prevent processing delays.

If a resolution is not achieved at the store level, escalate to a designated account manager or the corporate customer-service desk; keep records of times and names. When escalation is invoked, expect a documented action plan with milestones (e.g., 24-hour technical review, 48–72 hour parts sourcing update). For critical downtime events, request priority handling and onsite escalation to a parts manager or local operations manager.

Optimizing Fleet Accounts and Ongoing Relationship Management

Large fleets should negotiate master agreements that define pricing tiers, service-level expectations, delivery schedules, and reporting cadence. Use quarterly parts consumption reports to identify cost-saving substitutions, change-out intervals, and inventory stocking points. A good fleet account manager will provide SKU-level usage analytics and recommend stocking strategies to reduce emergency purchases by up to 30%.

Finally, document recurring issues and feed them back into vendor management: if a specific aftermarket component shows a premature failure trend, request engineering data, field failure rate metrics, and corrective action plans. Maintain a single shared folder (invoices, RMAs, service reports) accessible to both your operations team and the FleetPride account representative so that continuous improvement work is evidence-based and trackable.

Who is the CEO of FleetPride?

Tom Greco
“We are pleased to welcome Tom Greco as the next CEO of FleetPride,” said American Securities Managing Director Mark Lovett. “Tom brings strong executive leadership in transportation, distribution and consumer services to the Company.

What is the mission statement of FleetPride?

Our mission is to be the most reliable parts supplier in every market we serve, and we’ve earned a loyal and growing customer base by providing outstanding service and value. FleetPride offers advantages to large fleets and small operators alike, and capabilities that no other distributor can match.

What type of company is FleetPride?

FleetPride specializes in selling parts and providing services for heavy duty trucks and trailers, primarily Class 6-8.

Who are FleetPride competitors?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview FleetPride’s competitors in the heavy-duty truck and trailer parts and service industry include TruckPro, Rush Enterprises, and Alliance Truck Parts. Other notable companies in the same space are Tenneco, Continental, and Advance Auto Parts. Additionally, companies like FinditParts, Terminal Air Brake Supply, and Volvo Trucks also compete with FleetPride.  Here’s a more detailed breakdown:

• TruckPro: . Opens in new tabA major player in the heavy-duty aftermarket, offering parts and services similar to FleetPride. 
• Rush Enterprises: . Opens in new tabA large truck and trailer dealership network with parts and service operations that overlap with FleetPride’s business. 
• Alliance Truck Parts: . Opens in new tabA brand of replacement parts for commercial vehicles, competing with FleetPride in the parts distribution market. 
• Tenneco: . Opens in new tabA global supplier of ride control and emission control products, with a presence in the heavy-duty aftermarket. 
• Continental: . Opens in new tabA major automotive parts supplier, including components for heavy-duty vehicles. 
• Advance Auto Parts: . Opens in new tabWhile also serving the broader automotive market, Advance Auto Parts’ heavy-duty division competes with FleetPride in some areas. 
• Other notable competitors: . Opens in new tabFinditParts, Terminal Air Brake Supply, Volvo Trucks, and companies like Chelsea and Dana, which are suppliers to the heavy-duty aftermarket. 

AI responses may include mistakes. Learn moreTop FleetPride Alternatives, Competitors – CB InsightsFleetPride’s top competitors include Tenneco, TruckPro, and Terminal Air Brake Supply.CB InsightsTop FleetPride Competitors and Alternatives | Craft.coFleetPride’s competitors and similar companies include Tenneco Germany, Tenneco Automotive Operating, Rush Enterprises and Airgas.Craft.co(function(){
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Does FleetPride offer mobile repair services?

With this acquisition, FleetPride and Knowles On Site Repair will expand their remote onsite capabilities, offering 24-hour mobile repair services.

What is the email address for FleetPride?

To update your company’s shipping address, please reach out to us at [email protected] or use the FleetPride.com Live Chat feature, Our Heavy Duty Experts™ are available Monday-Friday, 7 am to 7 pm CST.